HVAC reviews in Bronx, New York

Exceptional service - highly appreciated.

Excellent service from a highly skilled technician.

Great service from a very knowledgeable HVAC expert who also installed our Nest system perfectly.

We contacted their private house service, only to be informed that they don't do on-call services at this location due to being too busy with other appointments.

As a designer, I had two projects completed by Paul's team in record time and stayed within my budget.

Avoid this place, hands down. They're completely disorganized and unresponsive. Their "office manager" seems to be a complete joke - no returns on phone calls whatsoever. Don't waste your time or money here.

The company initially ordered a system for me in June, but now it's January. Given the timeframe, I get that these things take time. However, the customer service was abysmal. Every time I called to inquire about updates, they promised to follow up, but no one ever did. I had to explicitly ask them to cancel the order due to my lack of faith in their responsiveness.

The customer was thoroughly impressed with the professionalism displayed by the home services team. The workers arrived clean and made an excellent job of cleaning and repairing the older units. When upgrading one unit, they recommended a more basic model that suited its size, showing restraint in pushing for a higher-end option. The staff also provided valuable advice on maintaining the units properly and offered helpful tips. Their approach was customer-centric and respectful, making them stand out as a reliable service provider.

The technician's office staff was very welcoming and cooperative. When an issue arose with a system they didn't install, they promptly called me back and attempted to troubleshoot over the phone, though this wasn't strictly necessary since it wasn't their work. They successfully resolved the problem during their visit. Subsequently, another unit was installed, and I haven't experienced any issues. Their service has earned my trust, prompting me to recommend them to others.

Avoid this contractor at all costs - complete waste of money with no post-service support whatsoever.

The customer found the business owner to be very welcoming and helpful.

I needed urgent help with a faulty stove at a rental property. The technician arrived promptly the same day, charged a reasonable service fee, and sorted out the problem. They're reliable and efficient, and I'd definitely use them again.

Just wanted to mention that the new owner at this location seems legit - friendly, reliable, and does good work. Very pleased with their service so far, thanks for bringing them in.

I arrived at 8am and found the store closed. Hopefully, their services improve. But if their repair work isn't up to par, they'll face significant consequences. Frustrating experience with poor business practices.

I had a terrible experience with this company, from start to finish. They delivered a broken fridge to my tenant just days after purchase - it was only a week old when it stopped working. When I found out that missing parts were the problem, I spent almost two weeks negotiating with them for replacements. Guess what? The promised parts never arrived. They substituted them with ones from another model and used black screws, which is ridiculous. Now, just before its first birthday, the fridge has already given up on me for $350. Save your money and avoid this company altogether - they're not worth dealing with.

I had a furnace break down at my place in late December 2024, so I called YOU&US Mechanical Services for help. They sent someone over promptly, which was great considering it was an emergency situation. Julian Burrell did a fantastic job connecting a new unit and provided us with a clear explanation of the pros and cons of repairing or replacing it - he was very professional throughout the process.

I recently had my old thermostat swapped out for a new WiFi model, and I'm thoroughly pleased with the service. The technician was courteous, punctual, and demonstrated expertise in his craft. He got the job done efficiently and ensured everything functioned properly before departing. The updated setup is sleek and user-friendly, offering remote temperature control – a welcome feature. If you need dependable HVAC work, I'd definitely suggest this guy.

I was left stranded with no one to assist me in setting up my LG AC unit, which arrived partially assembled. Luckily, I called the number on the package and a technician named Julian offered to help. He promptly confirmed his arrival and turned out to be incredibly kind and professional. With great effort, he managed to assemble the heavy unit and squeeze it through my narrow window. Given the sweltering heat in my apartment, having someone install the AC as soon as possible was crucial. I'm extremely grateful for Julian's assistance and expertise, which made a huge difference on that unbearably hot day.

You & Us Mechanical Services did a fantastic job fixing my furnace, garage, and chimney, as well as other problems that previous plumbers and contractors had overlooked. The owner, Mr. Julian Burrell, personally inspected the work on the very next day and oversaw every repair himself. His guidance was sound and practical, making his expertise invaluable. I wholeheartedly endorse You & Us, with no reservations or doubts.

I highly recommend "You & Us Mechanical Services" without a doubt. They stepped up when I desperately needed repair ASAP, keeping their word and delivering on time. Within 45 minutes, their technician arrived to tackle the critical issue with my ice machine, which is vital to our business. Despite my frantic state, they kept me calm and composed throughout the process, showcasing remarkable professionalism and efficiency. The result? Impeccable service that exceeded my expectations - a huge thank you for saving the day!

We've consistently relied on one technician at this company for our AC unit upkeep and fixes. He's always courteous and respectful. What impresses us most is his impressive technical knowledge, paired with an exceptional work ethic. He genuinely invests time and effort into every task to ensure it's done flawlessly.
We wholeheartedly endorse this technician and the business behind him. The combination of outstanding customer service, technical prowess, and a strong commitment to quality sets them apart from other HVAC providers.