HVAC reviews in Bronx, New York

Rayangelo was very professional and knowledgeable, clearly explaining the issues and required fixes.

Dimitrey provided top-notch service, showcasing exceptional professionalism, pleasant demeanor, and in-depth expertise. His meticulous approach and attention to detail were impressive. The company's quality of work remains consistent with our past experiences.

Rayangelo's professionalism shines through in his work. His boiler maintenance was top-notch and exceeded my expectations.

Rayangelo did a great job, showing patience, kindness, and expertise while working on my place. He took the time to explain each component and how it functions, making it easier for me to grasp the details afterwards.

I highly recommend this company. The technician, Dmitriy, called before arriving as promised. His work on my heating system was done efficiently and professionally. He demonstrated expertise, explaining any issues he found. As part of my Yost & Campbell contract, this service was already covered, but the quality of the work made it worthwhile to have it done.

Great experience with this company. The representative was very knowledgeable and provided us with crucial details to understand their services.

Had a great interaction with Rayangelo - he clearly explained the problem and shared expertise on fixing it, also identified necessary parts for getting the equipment up and running properly.

Dmitry did a great job diagnosing the problem right away and fixing it fast. He was clear about what was going on and kept me in the loop. His professionalism and friendliness made him a pleasure to have around, especially when his whole family was there.

Rayangelo is excellent 👍. Very professional, took his time to fix the issue with my system. Highly recommend! 👌

Rayangelo did an excellent job. I've used Yost & Campbell twice now for my Navien boilers and the team has consistently provided great service - friendly, prompt, and reliable.

I've had two installations with Yost and Campbell, including a central AC unit installation several years ago and a recent furnace job. During the AC installation, the technician made a significant alteration to my bathroom window - cutting a piece of glass to run lines between the compressors outside and the unit in my boiler room. This is located on the lower level, under my deck in the backyard, which we don't frequently use unless guests stay over. I didn't notice it until winter when cold air started seeping in, revealing that the break wasn't sealed.

The technician also drilled a hole through my bathroom wall, which shares a wall with the boiler room. The damage was further exacerbated by the fact that they drilled into drywall, likely causing additional structural issues. When I had the new furnace installed on February 22nd, I expressed concerns to the salesman about the previous installation's poor workmanship.

However, it seemed that my concerns were ignored, as the technician proceeded to cut through a significant portion of my bathroom wall, leaving the furnace visible behind the toilet in photos provided. The techs tried to get me to sign off on accepting this additional damage, but I refused. When I contacted the salesman who had discussed my previous experience, he assured me that the supervisor was aware and would address the issue.

Unfortunately, no one followed up, and Yost and Campbell has done it again - causing unnecessary damage to my home and leaving it unaddressed. In contrast, another company with whom I have a contract takes full responsibility for their work. In a separate matter, the new furnace took an inexcusably long time to warm the space, and its performance is subpar, producing only lukewarm air.

Rayangelo's professionalism shines through in his interactions. His courteous demeanor and thorough approach to locating the issue (from the line to the split unit) are notable. Throughout the process, he maintained open communication, keeping me informed of each step taken. His expertise and respect for customers stand out.

Rayangelo does an excellent job. He replaced my control board quickly and efficiently, getting our heating system up and running again. The work was done promptly, and we're grateful for the swift service.

Rayangelo is top-notch - very professional and respectful in handling our property. He provided thorough explanations and earned a spot on our recommended list.

Rayangelo was excellent, knowledgeable and did thorough work on my boiler, also provided helpful advice on the faulty radiator.

The technician I had today was knowledgeable, friendly, and professional. He gave me a clear picture of my heating unit's condition and offered suggestions to address specific concerns. As someone who has been using Yost & Campbell for 30 years, I've come to appreciate their annual maintenance services, which have always provided valuable recommendations on how to extend the life of my unit or fix issues with it. The cost is definitely worth it, especially since the maintenance agreement includes discounted rates for any additional work needed outside of the regular schedule. Today's technician, Angel, was particularly impressive in his service and I'm glad I continue to rely on Yost & Campbell.

We called them in a hurry after our heater gave up on us in subzero temps. They sent someone over ASAP and quickly diagnosed the issue. They ordered the necessary parts and had it fixed by the end of the day - great service from a reliable pro.

Rayangelo was outstanding. Extremely professional and courteous, with clear expertise. We'd greatly prefer him for future maintenance. More technicians of his caliber would be welcome.

Rayangelo's service was spot on - he arrived promptly, diagnosed the problem in just two minutes, and had my heating up again in no time. His efficiency and expertise left me extremely grateful for his work.

Our experience with Yost & Campbell during the recent boiler installation was marred by chaos and significant stress.

The initial technician assigned to our job was inexperienced, failed to resolve the issue, and charged us $200 - a fee that would later be deducted from the final cost. This poor start set the tone for the rest of the ordeal. Two additional workers arrived shortly after, diagnosed the problem in minutes, and recommended financing a new boiler through Y&C.

However, things only grew more confusing from there. Multiple crews visited our home, with four distinct sets of workers in total. We were not informed that different crews would be working on the installation, as they switched personnel without notification. At one point, a worker requested authorization to drill into one of our existing pipes, which was an unexpected and potentially hazardous decision. It wasn't until he called his manager that he reconsidered, leaving us questioning the level of care being taken.

The boiler was ultimately installed, but the lack of continuity, professionalism, and communication led to an enormous amount of unnecessary stress for me and my elderly mother. What should have been a straightforward process turned into a frustrating and trying experience.

In retrospect, the issues with Yost & Campbell can be summarized as follows:

- Poor quality control and consistency.
- Unannounced crew changes.
- Inadequate communication.
- Customers being asked to approve technical decisions they are not qualified to make.

Although the boiler is now installed, I would not recommend Yost & Campbell based on how this process was handled.

UPDATE: A month after the initial review, my frustration has only grown.

I've been waiting for what feels like an eternity - four hours, in fact - for the on-call technician to visit and check on our new boiler. The problem persists, with the system overheating excessively despite being set to 85 degrees without the thermostat even turning on. This is a significant concern given my mother's high blood pressure and other health issues. The entire process has been an absolute nightmare. I've called multiple times, but no one has shown up to fix the issue yet. The last on-call technician seemed dismissive of our situation when we spoke about it, despite the fact that our experience was exactly as described in my original review.

My tech was spot on - professional, polite, knowledgeable, and got the job done fast. Fixed the issue in under 24 hours. Top-notch service. I'm hooked, will only call them from now on.