Appliance Repair reviews in Brooklyn, New York

Great service by Victor. Good quality, good demeanor, and efficient with time.

Victor was polite explaining all that was going to be done and very efficient great job

Very professional technician. Solved the problem right away. Recommend his/their company.

Very fast!!!! Very Professional. Compressor broke on my LG Fridge. Known problem. They already had parts to fix it. They even called up to come a day earlier.

Great Company!!!! Great service!!!!

Had my lg compressor fixed by smv repairs. Cant ask for a better experience. They knew exactly what they were doing and was able to get someone in to fix my fridge the very next day. Highly recommended to anyone who had a fridge problem!

I have LG Styler, steam closet. It was working fine for over a year and then got broken. I contacted to LG company. Another year and a half I spent talking to different departments, trying to contact authorized LG repair services that LG provided me with and assured that they would fix my problem. Repair services told me they don't know this product and don't have any technician who know how to deal with it. I went through the seven layers of hell dealing with LG on this matter. Few months ago LG gave me SMV Repair company's phone number and I was shocked when the manager, Marina, told me that the technician, Michael, would come and take a look at Styler. Michael came and was able to fix it.

I would highly recommend SMV Repair Company. Marina was very helpful and was always returning my calls and answering my questions. Michael is highly professional and knowledgeable technician. I'm very grateful for their help and professionalism.

My LG French door refrigerator stopped cooling at less than 3 years old. Called SMV Repair ,,being they were an LG authorized. After giving some specific info (model #, serial # , and brief description of problem etc.) , they checked to see if probably needed parts were in stock. Once stock was confirmed,a tech was scheduled for next morning. Tech arrived on time with parts. Tech performed some testing to confirm problem and changed out parts., and cleaned out all dust from inside back panel to ensure the best performance. To add icing on the cake , they fixed everything and covered it under LG warranty., including labor. I usually don’t write reviews but good companies and good Service Techs deserve some acknowledgment.

Best Appliance Repair in Brooklyn. Had an issue with our LG washing machine (broken gasket). Very professional service. Easy and clear communication. Reliable. Excellent work. Price is right. Will use them from now on for all our appliance repairs. Five thumbs up!!!!

3 year old LG fridge recently stopped cooling. All signs pointed to a bad compressor. Went to the LG website and found SMV listed as a certified repair option. After a quick phone call and confirmation of my fridge’s serial number, I had an appointment booked. The tech “Michael” came by, swapped out the compressor within an hour and a half and got my fridge working again.

Amazing experience!!!! My LG refrigerator had a part that was broken and this company did the best job. They made sure they had the correct part, called and scheduled the visit, came on time, and did the job perfectly! Thank you! I couldn't be more pleased. Now I have a great company to call if anything goes wrong with my appliances.

Called LG for service and they set me up with a different company G&G worst ever even just to talk to, waited 3 weeks then called LG and put in a complaint. They then set me up with SMV Appliance they were amazing. They came the very next day with parts and replaced the compressor, all within an hour and a half. They get a 10 star from me. Very organized technician will definitely recommend!

I had issues with my LG fridge and freezer not being cold enough/at all. When I called LG, they weren't very helpful, but referred me to SMV Repair.

When I reached out to SMV, they not only reached out to LG on my behalf to get me an extended warranty (my unit was only used for 3 years) to cover all costs, but they were able to schedule a repair the very next day.

The technician was very knowledgeable, courteous, professional and arrived within the timeframe they promised to come.

I would recommend SMV to everyone experiencing issues with their appliances. Five stars all around!!

PS-the company never pressured me to write this review. I am writing this based on my personal experience and hope that it will encourage any individual experiencing a similar issue as mine to give them a chance.

I've used SMV Repair twice now to work on my LG fridge - first time being Feb 2021. Very positive interactions both times. Most recent time, I put in a service request on their site Sunday night, they called me 10am Monday morning and were able to send over a technician the next day (Tuesday morning).

Technicians each time were very friendly, knowledgeable, and were able to diagnose the problems quickly - unfortunately both times were a dead compressor but fortunately the part was under warranty so I only had to pay labor. Second compressor died after only a year and a half and while SMV could easily just have charged me to fix it they instead were upfront about the repair costs and made sure I wanted to fix it a second time vs just buying a new fridge.

I don't know what the average price is for repairs but considering they fixed my fridge in an hour both times I feel their rates are fair.

Victor was very professional, he was quick to access to the problem with my LG refrigerator and very knowledgeable on what and how to fix the problem.

I wasn't particularly thrilled with LG but Victor saved you. He was excellent, polite, prompt and professional 👍🏽

If LG assigns a different company to fix your fridge/freezer, DEMAND that they assign SMV Repair instead! Customer service is great! (They actually called me back!) They are very knowledgeable and try to get as much information as possible to prepare for the repair appointment. The repair tech, Mikhail, was also great! He was on time and is very good at his job. He knew exactly what he was doing and fixed our issue (LG freezer stopped working/cooling) in under 20 minutes. After a horrible month of back & forth with other LG repair services (2 other companies & repair technicians), I am SO glad we finally worked with SMV Repair. I highly recommend them and will be working with them if any other appliance issues come up.

Technician, Mr. Sergei got our stove working back to normal, no more hazardous concern about the stove is working like it should ,
brand new again. Thank you.

Refrigerator, no water no ice, i spoke to Marina from SMV by phone, and they all ready new the problem, the Technician came and fine that wire inside the door is broken, need to replace the door, the technician came all ready with new door, it was very professional job , job well done, recommend to all .(the Technician name is Sergei very Professional. Thanks

Victor was excellent. He explained everything great communication and a great repair guy. I would absolutely recommend this company.

Technician Victor did a wonderful job! Really thankful he helped us fixed the problem!

My LG fridge stopped cooling/freezing. I called LG customer service and they sent SMV Repair to fix this issue. Turns out the compressor was busted. They arrived within the time frame they promised to come. Very knowledgeable, friendly, and he was was able to fix it in a super efficient time. 10/10 service. Highly highly recommend! Thanks once again :)