HVAC reviews in Brooklyn, New York

Visit Baldween, Farmingdale, or Manhattan for a potentially lengthy wait or spend hours on your company's dime in that location. Time is relative when moving at superluminal speeds; 2 minutes pass slowly. I'm frustrated with the staff handling my call, as they're distracted by other customers' inquiries and three employees seem to be idling simultaneously - this experience falls flat.

Great spot with awesome food - their cold brews are top-notch and the music on Saturdays is solid, but not mind-blowing.

I called about a replacement fan motor for my AC unit and was told we couldn't buy it since they're not installers. It's absurd - big retailers like Amazon, eBay, and Walmart can sell these things online with no hassle. Meanwhile, local businesses struggle to stay competitive. Needless to say, I bought the motor from Amazon myself, which arrived exactly as described, free shipping, tax-free, and delivered right to my doorstep within a day. The internet is truly unbeatable in this case.

Had a straightforward question, but the response was condescending and full of hostility. The staff member who answered was visibly agitated, sitting in a prominent spot near the entrance. I asked what's with the attitude when there's clearly a customer service team around. Another employee tried to intervene, asking me to leave the store - strange, considering they should be representing the company with respect.

I'm baffled by the 5-star reviews for this place - my experience was identical to others. Asking a straightforward question earned me a snippy response that left a bad taste. Needless to say, I won't be setting foot in this store again.

They consistently leave me on hold with no response.

Terrible experience with customer service - it's the worst among all my suppliers. Not just once, but consistently every time. I only visit because I must, not because I want to. Being privately owned shouldn't make a difference; it's disappointing to see a reputable company like Johnstone associated with this service.

Terrible experience with customer service. They displayed a dismissive attitude towards me as a contractor due to not having an existing account. When I tried to return a product for store credit after realizing it didn't meet my needs, they refused to accept the return, even though it was in its original condition and only one day old. It's clear they're not willing to work with customers without an established relationship. I'll definitely be steering potential clients away from this company, as I'm sure others will have a similar poor experience.

Terrible experience with poor customer support, would not suggest.

The staff were fantastic, walking me through my issue from start to finish. They provided expert assistance and even took the time to demonstrate how to install the solution. However, they made it clear that due to industry regulations, I wasn't eligible to purchase the product. I appreciated their transparency and understanding of their trade's restrictions.

I've been loyal customers for nearly two decades and have always received top-notch service. The team is refreshingly honest, with a guarantee party that's never a point of contention. I know most staff by name, which speaks to their approachability. My loyalty shows they're the best – I won't switch anywhere else.

Terrible customer experience. The person answering the phone seems completely uninterested and mumbles incomprehensibly, making it impossible to have a decent conversation.

The previous reviewer's claim that their person wasn't allowed to sign in after refusing is inaccurate - they simply chose not to participate, which is why the machine skipped them. This decision was made to prevent confusion over who was next in line, and it seems quite fair.

Great experience working with these guys, thanks for the help. Just signed up with them and had tons of questions - got straight answers every time. The final guy helped wrap things up nicely too. Impressed by the team's expertise and friendly approach. Definitely looking forward to future collaborations, their customer service is top-notch!

I've been a loyal customer since 2007 and have consistently received top-notch service from both staff members and management. My experiences have always been overwhelmingly positive, with every interaction showing respect and professionalism. The team's knowledge is impressive, and they take the time to thoroughly address my concerns. To anyone considering this business, don't be swayed by negative reviews - these individuals truly deserve a higher rating than 5 stars.

I recently had a fantastic experience with Johnstone Supply with my cousin. We've been loyal customers for years due to their exceptional service - they take care of everything we need. The store has an incredible selection and offers high-quality products, making it our go-to choice. Their service far exceeds expectations, and I'd highly recommend them to anyone.

I was thoroughly impressed with S&M HVAC's work ethic. They showed up on time, working with military-like efficiency. Their clear pricing and patient explanations for maintenance were a breath of fresh air - no surprises or high-pressure sales. They genuinely provide excellent HVAC services.

Excellent service, expert diagnosis and repair done promptly in under 24 hours.

First class service.

I was extremely satisfied with their service. They're a breeze to interact with and genuinely professional. I'd strongly suggest them to anyone in need of assistance.

The team at Vinco Mechanical showed great empathy and assistance. Their customer support was outstanding - a lifesaver, really. Happily discovered them; they'll now be my first choice for any heating or cooling problems.