Constraction reviews in Hilton, New York

New York Fence was great to work with from start to finish. Fence was installed within the time frame given, and custom gate was put in a week later after the poles had time to set. No issues with the installation, job was done well and clean. My dog is loving his free rein, now its a matter of getting him to come back inside! (Customer: RWoodhouse ZZWOO020)

Can't do a small repair job until next year..Salesman said their shop was shut down due to Covid. Talked to another vendor who said he was just there and got some material from their stock and that their shop was busy as usual. A lazy sales man who didn't want to make an on site inspection?
Doesn't do a whole lot of good for the company's credibility or confidence in their pricing with "help" like that.

Terrible customer service. First, waited 5 months to get the fence we put a deposit on. No one could give us even a hint of when they may be coming to install the fence after calling multiple times (in which calls were not returned). Only received a letter in the mail saying “not to call”...NYS Fence will “let us know when theyre ready” to come. Then one day, 5 months later, we were called and told guys were coming to put fence in. We said it was not a good day because we promised our neighbor we would give two weeks notice so she could clear her plants where our fence would be. Company said, “well they’re on their way”. So basically, “too bad”. Our neighbor was not happy to say the least. Workers ran over our plants with their truck and ruined other plants in yard by throwing mounds of dirt on them. Then had to wait, another 2 weeks for our gate. I can’t say the installers did a bad job with the actual fence, but overall not a good experience with this company. Would not recommend.

Thank New York Fence Co! We can't begin to thank JD & Steve enough for their Spectacular job fencing in one acre of the backyard in time for Christmas! We couldn't be any happier!
My husband, his English Mastiff & my Saint Bernard have been outside for hours playing in the snow. Dogs now have a totally safe yard to play. We are Extremely grateful!
Thank You JD & Steve again for working incredibly hard this week in absolutely worst possible weather. Pride in your work shows!
Both of you truly made my family's Christmas all the more Fantastic!
We are happy to have hired New York Fence!

Just called to get an estimate because a neighbor's tree fell on my fence. They told me that they would send me an invoice for $50 once the guy came out to look at the fence and I would have to pay that $50 for the estimate fee. For a company to charge you $50 for an estimate fee is absolutely ridiculous. I'm a small business owner and I would never charge any of my customers whether or not I got the job $50 for the estimate.

I would not recommend this company to anyone. We are weeks past the quoted time frame to have a fence installed and nobody is attempting to schedule anything. They took a deposit from my mom and originally told us they’d be out the week of July 16th, and that didn’t happen. This business is so poorly run. It is impossible to get ahold of anyone. My mom emails multiple times and leaves many voicemails and often goes weeks before she hears anything. I plan to demand a refund for the deposit this coming week unless they decide to actually take care of their customer and install the fence we are paying for.

EDIT 8/16/21
As it won’t let me reply to the response on my review, I will edit here instead. What the company is failing to note is that yes the company eventually responds, but it takes WEEKS to get a response. My mom would send email after email and left many voicemails and it took forever to get a response. We have been told multiple times someone will be out to start working on our fence, and that has yet to happen and we were promised that weeks ago. It IS NOT within the time frame quoted.

Worst contractor experience to date.
Quoting process - wanted Certainteed Bufftech fence for durability, wind resistance, and general aesthetics. Was told to stay away from them and they pushed me to their standard white vinyl fence... turns out it is the standard bulk vinyl fence material. In hindsight I’m sure they buy it in bulk and have higher margins.

Installation - they installed the same fence posts THREE times. I specifically told the foreman that I want my pool fence to be installed level for aesthetics and I was going to raise grade. I gave him my number to call with concerns. Came home and he installed the fence out of level and following grade... posts were set in concrete. They reinstalled for the second time. The quality of work was marginal but gave up fighting them. The wind blew down a section of fence and they had to come out to reinstall FOR THE THIRD time. I wish I had a Bufftech fence.
4/20202 - Three year report- the fence is not holding up as the latches night longer work reliably. The post caps blow off in storms. The vinyl posts are not plumb. I am reminded of this every time I pull in the driveway.
Dishonest office staff- was told they fired the foreman. I told them I didn’t want that I just wanted it done right. A short while later I saw him driving a NYS Fence truck. Apparently they never fired him for which I’m glad. I don’t wish ill on anyone... I just want it done well.
NYS fence please feel free to contact me and or use me as a unbiased reference.

I contracted NYS Fence repair my vinyl fence, which they installed originally, last year. The estimate they did seemed extremely high based on no parts but all labor to straighten fence posts and gate posts. It was communicated that the effort was very labor intensive, when I inquired about the cost estimate. The estimate was 60% of what the original fence costs that they installed. I paid the 25% deposit hesitantly and was told that the work would start in 4-6 weeks. Three (3) plus months later and after numerous emails and calls to NYS Fence, as well as after the first snowfall, they came and only spent less than 4 hrs to repair the fence. This effort didn't align with the labor intensive estimate and I communicated that to them. After several phone call negotiations, they reduced the overall cost but not at the appropriate level, in my opinion, that would seem equitable with the small labor effort and no parts with the effort. I reluctantly paid for the work, which included a return visit to fix some of the work that was not completed as well. I would be very hesitant to engage with NYS Fence again in the future.

They did beautiful job . Love the fence . Two young guys did the hole fence in two days . It's perfect couldnt be more happier . If you need a good quality workmanship and caring people call these guys. I called three fence company's left messages on all and only New York State Fence returned my call. Very Happy .

Heard great things about NYState Fence and used them for our backyard fence. Great price, beautiful high quality fencing, professional and completed the job sooner than expected. Installers were very knowledgable and friendly. A positive experience fr start to finish and the fence looks great. Have referred them to several people who used them and thanked me for referring. Great company who stands behind their work.

Let’s start with the quote... the employee they send out for the quote can not even give you a quote and we received ours about a week after he came. You would think for efficiency they would have a person who can measure and quote a price; especially on a job that required no custom gate or anything special, just straight chain link. Fast forward 8 weeks...Received a call at 3:00pm stating that they would be doing our install the next day and that somebody had to be home at noon(8 hour notice) with no prior contact about the install. This was not a window of 12-2 or anything like that. They stated they would be there at noon and we only had to be there for about 15 minutes. This being the case I agreed to use my lunch break to drive home so somebody could be there. I was home from 11:45-12:30 and nobody showed up. I called the office and was told the installer was running late and would be there in a few minutes. At 12:45 I called again and informed them he still was not there. Susan the scheduler told me he was now 15 mins away. At this point I explained to her that I was losing pay from my job waiting around and that it was unacceptable. had to call them since I did not receive a call that they were running late which you would assume is customer service 101. I then let them know if he was not there at 1 I would be going back to work. Susan replied “I’ll let the installer know”. At 1:30 the installer called my fiancé, said he got stuck in traffic in Webster and asked her to explain exactly what he was supposed to be doing(I thought that was the purpose of the quoter drawing a detailed description of where the fence was going). She explained it to him and he started the job(1hr 30 mins late). At 3:00 he called her and told her he did not have enough material and he would have to come back in the morning. I still don’t understand how you run out of material when you have exact dimensions for all the jobs? We live less than 10 minutes away from their address. The fact that he couldn’t go get the material and finish that day was also bad customer service. We received our invoice via email and politely responded that we needed to talk to someone in management before we paid in full. Susan the scheduler left us a voicemail which was extremely rude and unprofessional(umm was every other word out of he mouth as she rambled on). Fast forward 2 months... Accounts payable contacted us and again we reiterated our request to speak with management. She apologized for what happened and told us she would have somebody contact us. The owner of the company contacted us and left a voicemail. When we called him back, he was extremely rude and told us” Well you got your fence didn’t you?”. No apology. No customer service at all. If you’re on the fence about who to go to for a fence install I hope you heed my warning: STAY FAR AWAY FROM NEW YORK STATE FENCE ! Nightmare customer service and the employees follow in the owners footsteps.

NYS Fence came out today to fix all issues with the fence. Quality organizaiton that stands behind their product. Thankful for their quick response and willingness to correct everything in a professional manner. Jim the repair guy was great!

NYS fence saw my review and contacted me almost immediately, letting me know they will come out and correct all issues free of charge. I'm raising my review as they got back to be quickly, both from the office and sales. I anticipate they will fix everything. When they do, I'll increase this review to 4 stars. Very professional organization!

**** REVISED******

I have to say that when it was installed, the process of the quote, communication and installation was great... but I"m two years into having my black chainlink fence so here is my review.

I'm already starting to see the black chipping off in areas I haven't touched. Quality issue.

I noticed shortly after install that some of the hardware around the fence was galvanized not black.

The gate, with no interactions now shows waves within the panel. I"m not sure when this happened or how, as nothing has ran into the gate, but if you look at it it appears like the chainlink was pulled together somehow and the holes aren't even all the way across.

Overall, the price was good, I had a couple good references, the communication was good, and the installers were professional and helpful in installing it to my desires, the quality just hasn't held up, leading to my 2 star review.

We quoted our fence on April 8, 2021. We originally were going to go with a vinyl fence. Not long after, the gentleman who quoted us told my husband he was ordering materials and the vinyl was back logged to September for install but a wood fence would be installed in July. Since we wanted to enjoy the summer with a fence, we changed it to wood. July came and went and after multiple emails, phone calls, and even asking through their website, we were told our install date wasnt until end of August. August came and went and when we called and emailed about what was happening we were told it was delayed. September came ...October came... End of October my husband called and was told they were not even going to be able to look at scheduling to come out and just do the stakeout for a couple weeks.. Well we're in November now... seven months since we paid the deposit and got quoted and they havent even came out to do the stakeout to schedule the install date. Husband called yesterday and again, no one was there to talk or update. As a customer i shouldn't be hunting down the company to give me an update on what is going on. We are fully understanding of the pandemic and shortages and how that affects things but why is no one giving us an update or a timeframe or even bothering to answer the phone. My husband also owns a business that has been hurting with delayed deliverables but truly nothing this bad. At this point we don't even know if we will have a fence this year and we're not a huge job! We bought all this landscaping to do for after the fence install thinking we would have a fence by end of summer. Now it is just collecting gunk in our backyard since we cant do anything until we have a fence, if we ever get one! Terrible experience and we don't even know if we will even get a fence or our deposit back. Miserable.

EDIT:

We did get our install the week of 11/29. They came that Monday and worked through Wednesday putting in all the posts and most of the fence on the most difficult parts, doing beautiful work. The work they have done is definitely why I am giving another star. However they stopped coming after Wednesday (12/1) on with no information as to why. The job is about 80% done now and I have no clue why it isn't finished at this point. There is maybe 2-3 hours of work left. I will update again when/if it is finished.

EDIT 2:

The work was finished a little more than a week after the beginning install. The fence itself and the gate done were very well done. I am very happy with the end product. If there is any way to fix the communication end, I don't think this experience would have been as miserable. If I had been kept updated about delays, especially when they were monthly delays, we would have been a lot more understanding and willing to wait. The frustration came from trying to figure out when it was happening and having several new install timeframes that were only relayed to us after we called/emailed multiple times.

I walked in and waited for help with a small quote from one sales person. He took my information and asked me to get a physical piece of the fence in order to give me a quote. I told him this large business that they I installed the fence was in the records. He still ignored me and said I can get 2 quotes, one retail and one commercial. I asked what's the cost for each and he wouldn't give me the info. I called later that day and left a message and the next day, he never called back. I called back and asked for someone else to help. The kind secretary said I'll get someone. Suddenly Tom who was supposedly put of the office answered, with an angry tone. He said he can't look up the info records are too old. He never attempted just assumed. He told me he wouldn't give me a quote till next week. All I asked for was a quote on 12 foot amount of chain link fence. He said I'm too busy and that's not possible. He sounded angry and cut me off.he was very inexperienced and was very unprofessional. I told him I would tell the county club that had the fence installed by them know how rude and unprofessional he was. I don't think he is very knowledgeable about tdis business and doesn't know how to conduct himself business wise. He cut me off to say "do ypu know how old this fence is. We don't have the records...he didn't even check. He was in my understanding a bit immature and not very I've chosen to look for other companies who did help me shortly after i spoke to him. intelligent with his business of this type.

I heard good things about ny fence. 3 ppl we know had recommended them. I called made an appt for an estimate for install of a backyard fence 6 ft high because of dog. They never showed up, never called me back so my wife called them and we still have not heard back from them. 3 weeks wasted due to bad customer service and management. I work for a HVAC co and if we did business like that we would not have customers anymore. Now we are looking for another company. If this co. can't schedule an appt for an estimate correctly you probably can't schedule one for an install, They could have at least called back and rescheduled if your behind, which we were made aware of them being booked when we set up appt for an estimate ...instead this company choose to ignore a new customer who was paying cash. I guess getting new customers are not important. Smh ty for wasting 3 wks of my time. I let those who recommended your company know what happened. One needed to put a pool fence in and went to another company. The owner never contacted us even with this review. Just shows you this company is not ran right. Would give 0 stars if that was an option.

Will never do business with this company again. I placed an order that took 2 months to arrive. When it got here the fence they ordered didn't match the piece i brought in. The sales rep then told me that they couldn't get that type of fence. The reality was that he was to lazy to actually call the fence manufacturer which indeed did stock this type of fence. After another 3 months i have still not received the new fence. Every time I would call they would give me the run-around and say that the fence would be here next week. Every week is the same story. Bottom line, the store is filled with lazy liars, take your business elsewhere.

Our new fence looks beautiful! We did experience a delay of a couple of weeks because our fencing was not a stock item. The installers were very experienced and professional. They took extra care around existing landscaping and the fencing now provides a safe place for our pet to play out doors. They finished the job in one day.

They recently put up nearly 600 ft. of 4’ black vinyl chain link fence for me and I am very happy with the project. Dave gave a fair quote and was available for questions throughout the project. Kevin Shay was a great installer and Susan kept me informed of delivery dates. I had a choice a 5 companies to install my fence project and by choosing NY State Fence I made the right choice. Thank you!

I walked into NYS Fence and was quickly greeted by an administrator and subsequently a sale person (Brian). The highest compliments go to Brian, who treated my small custom privacy fence project as if it was one of their biggest jobs. I couldn't find any other local fence company to supply us with what we envisioned. Brian worked with my wife and I to enhance our vision, both aesthetically and structurally. We are not ones to make quick decisions, but Brian continued to answer our questions and showed great patience and responsiveness.
I also really liked the ability to see different fence options in their nice showroom!
Since my project, I have been recommending NYS Fence and will continue to do so.
Five stars all around.

We paid our deposit for a chain link fence back in June 2021. They had warned us about the shortages of staff and supplies because of covid. Totally understand. They told us we would get our fence September 2021. Well September comes and goes. We call them last week of September, and they tell us two more weeks. Apologize because of covid and shortages. At this point we are still completely understanding.

October comes and goes. November comes and goes. December comes and goes. All while my husband contacts them another 3 times, once a month. They never bothered to contact us. Each time he called they told us two more weeks.

We finally got our fence January 12, 2022. 7 months after paying our deposit, and 4 months after the date they had told us we would have our fence. We are more than understanding about the lack of staff and supplies. But stop lying to your customers about an install date if it’s not possible!! If this company was honest back in June, or even September, and told us install wouldn’t be until January…we wouldn’t be as furious as we are today. At least we could have potentially looked elsewhere for a fence. Stop lying to your customers at each phone call giving them false hope their fence will be installed “in two weeks”. Stop waiting for OUR phone call to tell us you’re behind.

They’re getting 2/5 stars just purely because the fence was installed quickly, the workers who installed it were great, extremely friendly, and helpful. But everything else was a complete joke. You shouldn’t have to chase down a company. Stop taking on projects if you can’t fulfill them as promised. Their latest Google review states the same thing. Clearly it hasn’t been just us.

Absolutely worst experience we have ever had!! My husband & I have done about $25,000 in home improvements & I have to say that this company is by far the most unprofessional & rude companies we have ever done business with. First we wait 16 weeks after our deposit, when our contract stated 6-10 weeks for installation. Their paperwork states not to call them in bold print regarding start dates. Well that should have been a red flag, of course they don't reveal that nastiness until after you have put down your deposit. All the office staff are incredibly rude, snotty, & short with you if you do finally talk to someone. Then our fence finally gets installed only to end up waiting on the gate. I understand that is necessary since they make it custom & want it to fit perfectly but no one explained that to us. The gate finally gets put up about a week later. We are not completely happy with it since it has marks all over it & looks to be rushed & sloppy. Regardless I call to pay & once again I'm speaking with a snotty woman, I believe her name was Elaine who tells me to wait for my invoice. Once again something we were never told to do since our contract states to pay balance upon completion. From beginning to end this company has been awful to deal with. I will NEVER use them again in the future, nor would I EVER recommend them to anyone else!