HVAC reviews in Jamaica, New York

Tanu and Jenni were very helpful and professional. They exceeded expectations with their assistance in installing the new unit. The installation process was seamless. Exceptional customer service from the technician and support staff made a big difference, especially given the distance involved. I highly recommend Hitech Central Air for their great people, outstanding service, and reasonable prices.

I got a great referral from my neighbor and Hitech did not disappoint. They were on time for most of our scheduled visits, although they came close to missing the mark twice for the wall units. When they finally showed up, the two crew members I met were friendly and accommodating. The quality of their work was good, and I'd consider hiring them again if needed.

I've had a fantastic experience with this company, especially during an intense NYC heatwave in August when they stepped in to help. The staff at their office were incredibly supportive and quickly grasped the issue. Their technicians arrived promptly at 4:30 PM on the same day, removed the unit, and returned it in flawless condition the following day. I didn't encounter any stress during the process whatsoever. The scheduling team kept me informed throughout, which was greatly appreciated. Overall, their prices were reasonable, and the service was top-notch – a solid recommendation from me!

I've relied on HiTech's aircon services for over seven years. Their approach is efficient and straightforward, with prompt scheduling. The team handles installations, removals, and storage with minimal fuss. Knowing they're readily available is a bonus, often securing same-day appointments. Their professionalism and problem-solving skills make them my go-to choice.

This company is absolutely terrible. Their service is non-existent. We've been trying to get a quote for weeks and have been told it would arrive within an hour every single time – only to be left hanging with no response. It's infuriating.

We're switching to another AC service provider because of their subpar customer service. In fact, we just used another company and it was much better than Hi-Tech.

What's even more shocking is that when the other company came out, they discovered damage to the motherboard after a previous visit from Hi-Tech. Despite calling again, the issue remains unresolved. The manager we spoke to was completely uncooperative, refused to acknowledge their mistake, and became aggressive. He not only wouldn't provide his name but also told us that our address would be listed online for some reason – which is just ridiculous.

Tanu is my go-to person for all my home services needs. She's always willing to lend a hand and has a great attitude, which makes her a pleasure to work with - even when I can be a bit particular. Her knowledge and patience are top-notch, and she's never too busy to answer my questions.

Today, Tanu scheduled an installation that required some tricky maneuvering up three flights of stairs to reach my apartment. The technicians were extremely careful and professional throughout the process. They worked efficiently and kept me informed every step of the way. I was impressed by their attention to detail and commitment to cleanliness.

I'm pleased with the overall service, and I'm hoping that this new unit will last just as long as my previous ones from the same brand. The price was very competitive, and I appreciated the complimentary post-installation check-up to ensure everything met my expectations.

I'd highly recommend Tanu and this company without hesitation.

I'm thoroughly dissatisfied with my experience with hi-tech. They sold me a new PTAC unit, but less than two years later, I've had to shell out a substantial amount of money for repairs.

The compressor failed in September 2024, and while the replacement was covered under warranty, I still had to pay $321.18 for labor costs. Last month, another costly repair - $538.93 for a motorized valve - left me with nearly $900 in expenses for a unit that's barely over a year old.

When I reached out to the owner about my frustrations, he seemed uninterested or unavailable. Initially, he claimed he couldn't review my files within 15 minutes, but when I called back later, he said his technician was unreachable. Despite agreeing to follow up, two days have passed without any response from him. It's inexcusable that it's taking this long for someone who employs staff.

I was expecting a better product and service from hi-tech. Unfortunately, my experience has been marred by costly repairs and poor communication.

Stay far, far away from this company - it's a complete disaster. They showed up unannounced without confirming you still needed a visit, despite promising they'd call beforehand three times. I was then slapped with a $212 bill for no service whatsoever. Two guys turned up, gave me the runaround about my AC working fine, and left. It's been a week since I asked for a refund, but I've spent over 20 minutes on hold multiple times while they "sort it out". I had to contact my credit card company to dispute the charge - I'm now leaving a scathing review due to their utter incompetence. Trust me, you'll regret choosing this one; ditch them and head elsewhere.

We hired Hitech Central Air to replace our failing PTACs, and we're thrilled with the result. The best price came from this vendor after getting quotes from three others - a significant cost savings. The units arrived promptly, despite some initial supply issues. The installation was done efficiently and professionally by their team. After an issue arose post-installation, they came back to fix it for free without complaint. We're very pleased with our choice and would definitely consider using them again.

I recently had a new air conditioning unit installed and the experience was top-notch. The team from this company is incredibly professional, knowledgeable, and courteous. They took the time to walk me through all my options and helped me choose the perfect unit for my needs. The installation process was seamless and didn't disrupt my daily routine at all. The technicians arrived on time, respected my property, and left everything spotless. Overall, I'm extremely satisfied with this company's AC installation services and would highly recommend them to anyone looking for a reliable and efficient solution.

Be cautious with this company. Cheapest option doesn't necessarily mean best value. They botched my new aircon installation, mistakenly selecting the wrong unit, damaging the exterior wall and masonry. Now, despite their faulty work, they're refusing to respond to my emails and calls about fixing it under warranty.

The entire experience from initial contact to installation completion was flawless. The representatives' professionalism, knowledge, and courtesy exceeded expectations. From providing detailed information to ensuring everything went smoothly, they demonstrated exceptional service. What impressed me most was that the quoted price was accurate, with no hidden extras - a rare find in this line of work.

Repair team did a great job. Precise, on time, and got it done quickly. I'd definitely recommend them.

We had an outstanding experience with Hitech Central Air. After our initial call, they arrived the following day to assess our apartment's AC system. The existing unit turned out to be heavily infested with mold and would have been more cost-effective to replace than repair.

The next day, they installed a new AC in under 30 minutes and also took care of insulation. Prices were very reasonable. Throughout the process, the technicians were warm and professional. With summer temperatures starting to rise, having Hitech Central Air was a huge relief. We can't recommend them highly enough!

Avoid this company at all costs - I paid over $1,000 for two PTAC units to be repaired, only to have the repairs fail three times. After exhausting all options and requesting accommodations under warranty, I was told that manager Bennie (no further communication ensued). Despite multiple attempts to follow up with the manager directly, my calls are consistently sent straight to voicemail. The lack of accountability and customer service is staggering - it's clear they're not interested in making things right. Zero stars would be an insult; avoid this company if you value your time and money.

We needed a replacement for our ancient heating system. Hi Tech came through with reasonable prices and decent customer support. They scheduled a visit for the next day and installed a shiny new one on the spot. The new unit is functioning flawlessly. I've got no complaints, hence my thumbs up - I'll be calling them again soon.

I'm thrilled with this company! Booking an appointment was a breeze, and a real person answers the phone. The office got my building manager's COI right away and set up a next-day appointment with just a 2-hour window. They even gave me a 15-minute heads-up before they arrived. Two courteous professionals showed up on time and got the job done quickly - they replaced my old AC unit, plexiglass, and re-sealed the new plexiglass in under half an hour. The price was spot-on for my budget, which is more than I could say for other companies I checked out. They were unfriendly, unprofessional, or blocked me by text when I mentioned a low budget. These guys were pleasant, efficient, and fair - they even offer to dispose of the old unit at the dump for an extra fee if needed.

I recently had a disastrous experience with Hitech Central Air, Inc. after hiring them to assess and repair three Suburban Dynaline PTAC units in my home.

They arrived, diagnosed the issues, and gave me a timeframe of 1-2 days for completion. I agreed on a price, expecting a simple fix. What ensued was a five-day ordeal that left gaping holes in my walls, covered only with flimsy cardboard.

When they finally returned, they caused more damage to the walls, left behind a mess, and two of the three units still malfunctioned. The unit in my bedroom remained noisy, despite their promise to fix it.

I attempted to discuss the situation with Beanie, the owner, but he was confrontational, uncooperative, and completely unprofessional. Instead of resolving anything, he escalated the issue.

To add insult to injury, one of the units they installed had a gas leak due to incorrect installation, posing a serious safety risk.

This company's behavior is unacceptable on multiple levels. They lied about their work, Beanie is hostile, and the overall experience was abysmal. I would never recommend Hitech Central Air to anyone – proceed with caution, if at all.

Here's a rewritten review:

I had a great experience with this home services company. They showed up quickly and my technician was super helpful - especially Jenny, who went above and beyond. The prices were reasonable and the service was really top-notch. They fit me in at a time that worked for me and made sure everything ran smoothly. Whenever I had questions or issues, Jenny was there to answer them and provide great support. Now that I've got the job done, I'm impressed with the quality - especially considering the price. The air conditioning part of it has been a lifesaver during these hot summer months. Thanks for the great service!

The technician arrived promptly and demonstrated in-depth knowledge of the issue. The problem was diagnosed accurately, with no confusion. The repair process was tidy and streamlined, resulting in noticeable cooling improvements. Overall, the service was highly satisfactory and exceeded expectations.

They showed up on time and worked efficiently. The crew was friendly and helpful, completing the job ahead of schedule.