Reviews of local pros in Long Island City, New York

Reached out for quotes on annual contracts for multiple retail outlets in Manhattan. The initial receptionist was curt and unfriendly, forcing me to be transferred to another representative who came across as aggressive. Given their demeanor, I wouldn't want them servicing my own business, let alone take the time to offer theirs.

They showed up promptly, seeming respectful and efficient. The diagnosis took some time, but having a spare part in their vehicle allowed them to fix the issue on the spot. Given their high volume of work, it's wise to plan ahead and expect delays on busy days.

Dom Iannoti delivered excellent service during his recent visit to our restaurant. He efficiently addressed the issues we needed fixing and provided clear explanations for each repair, which was particularly impressive considering some technicians can come across as dismissive. Dom's friendly demeanor made him a pleasure to interact with, and his helpful nature set a high standard for customer satisfaction.

Great job by Arista! Had a long-standing AC issue that others couldn't resolve, but they nailed it on the first try. Technician Alan was top-notch - extremely professional and genuinely pleasant to work with.

Arista showed up on time during a heatwave when our AC unit failed, and their emergency dispatch worked well. The technician, Antonio Marte, explained the issue clearly and professionally, showing patience. His work was excellent, and I appreciate Arista's reliable service, especially in an early morning call.

Arista has been instrumental in keeping our commercial printing business running smoothly by maintaining and servicing our HVAC systems. Their scheduled maintenance plans and forward-thinking advice have allowed me to invest wisely in equipment upkeep, ensuring peak performance. I strongly endorse them as a reliable partner who prioritizes client needs over sales pitches – they truly deliver value.

The service was underwhelming. Being charged by the hour is unusual, and I'm baffled by the exorbitant transportation fee - $200 from L.I.C. to midtown Manhattan seems excessive. The technician provided a thorough diagnosis with images, but the cost still doesn't feel justified. Unimpressed with their pricing model.

I rarely leave reviews, but my recent experience with Arista warrants an exception. The technician who visited was exceptional - knowledgeable about the equipment and clearly explained the issue to me. I'm grateful I reached out to them, and it's especially fortunate that Dominick was assigned to my job. He provided excellent service and made a positive impact on my day. I hope his employer recognizes him as one of their top technicians; he certainly deserves it.

We initially hired these guys because they were a building HVAC company, but they showed up without necessary filters and rescheduled for later. Unfortunately, they've missed our appointments twice now. I've tried to contact them multiple times over the past three days - seven phone calls, plus several emails, even one sent directly to their VP of operations. Still, no response. Extremely dissatisfied and would advise others to choose a different service provider; this one is not reliable.

I'm extremely thankful to the team at this home services company for their emergency assistance during a severe snowstorm. With no heat, I thought I'd be without it for days, but they arrived promptly, resolving the issue within hours. Their professionalism and efficiency left me impressed and grateful. The technician just finished up and I'm now warm and comfortable once again – thanks in advance for your great service.

Arista has been a standout experience for me. When I required assistance with my refrigeration system, they promptly dispatched Dominick Iannotti, who handled everything efficiently and professionally. He took the time to thoroughly explain each issue, demonstrating genuine care and expertise. I'm grateful for Arista's exceptional service.

We've been with ARISTA for years, and their customer service has always impressed us. Their team of technicians is professional and courteous. When our routine maintenance appointment arrived, we asked to have Max assigned to the job. Having met him before in a previous visit, we were confident in his expertise. Max worked efficiently, thoroughly inspecting the unit and identifying an issue from our last visit that he promptly resolved without rushing. He made some adjustments to work around obstacles but returned everything to its original place once done. Our A/C is now working properly, and we've decided to request Max for all future appointments due to his exceptional efficiency and pleasant demeanor.

I've tried multiple HVAC firms, and Arista stands out as the top choice. They responded rapidly, with courteous techs who delivered on fixing a stubborn problem others couldn't tackle. Their professionalism is impressive – I'm sold on their service.

We've been loyal customers of Arista for years, relying on them for reliable HVAC support. They consistently deliver top-notch service that meets our needs promptly and efficiently. Their technicians are expertly trained and courteous, making it a pleasure to have them in our space. After trying other companies, we can confidently say Arista stands head and shoulders above the rest.

Arista has provided excellent service with their repair work on my ice machines and fridges. One technician stood out - Dom Iannotti - who arrived promptly and efficiently completed the repairs quickly. When I requested additional assistance with my fridge, he accommodated my request without delay. The team's attention to detail and professionalism have been truly appreciated.

As a seasoned building manager in NYC, I've had it with subpar air conditioning and heating services - until Arista came on board in 2004. After vetting multiple companies, I'm thrilled to say that Arista has been a game-changer. Since their involvement, my days are filled with tenant conversations are now about how happy we are, not unhappy ones. The mechanics and sales teams deliver exceptional service - professional, knowledgeable, and reliable. My costs have plummeted by 40% and satisfaction has soared 100%. The management team is top-notch. Even tenants who require service contracts can't praise Arista enough. If all my vendors were like them, I'd be a very happy building manager indeed.

Working with Arista Air is a refreshing change of pace - they genuinely care about their customers. I appreciate the fair pricing and collaborative approach. Their follow-up is prompt, and they deliver on time. They also provide reliable information and exceed expectations by keeping me informed with live updates and video footage when necessary. When working with property managers, they're proactive and courteous. The staff is exceptional - I trust them completely and rely on them for all my service needs in New York City.

Arista has been outstanding. We had problems with both rooftop HVAC units and their service was top-notch from start to finish. The staff is extremely professional and knowledgeable, exhibiting a unique blend of traditional expertise and cutting-edge techniques. Their commitment to customer satisfaction is evident throughout the process. I wholeheartedly endorse Arista for all your heating and cooling requirements.

Save yourself the hassle with Arista. They're expensive due to being unionized, but it doesn't seem to improve their work quality. We hired them for a coil cleaning service and they botched it. They left a wire in the water pan, which caused our transformer to blow out. Another company came to clean up the mess and was baffled by Arista's subpar job, mentioning that they would have done it correctly and charged significantly less ($950 vs $1,550). I've given them two chances and almost signed a service contract, but I wouldn't recommend wasting your time. There are better, more qualified companies on the UES. Their excuse for sending over a union worker is to take advantage of overtime rates, so don't fall for that.

I'm extremely grateful to the Arista team for saving us from a disastrous situation during the recent cold snap. Our heating system failed in single-digit temperatures with wind chill, leaving us without heat and at risk of pipe damage. We usually use a different contractor, but they were unresponsive for two days due to the weather. Desperate, we called Arista, expecting a long wait since we weren't customers yet. However, I was stunned when a technician arrived at our office within hours and fixed the issue quickly. The entire service experience exceeded my expectations in every way. Their swift response and expertise prevented a potentially catastrophic situation – thank you so much for your incredible service!

We found Arista through their excellent online reviews, but sometimes ratings don't accurately reflect service quality. Their prices were higher than other quotes, and we got overcharged for a pulley that was already installed on our system. Despite this, we decided to give them a chance, figuring "you get what you pay for."

However, the repair process ended up taking three separate visits - two of which lasted over an hour - to fix our HVAC system. We had previously informed them of the issue before their first visit, and given my background in electrical work, I expected the job to be completed within a couple of hours. The lengthy visits could have been overlooked, but it was the communication breakdown that really let us down.

They sent us an unexpected bill that exceeded the original quote by $260. After escalating the issue to accounting and our account manager, it took over four months of email exchanges for them to correct the problem. It became clear that internal communication issues were also affecting their interactions with us.