HVAC reviews in Maspeth, New York

I've dealt with some terrible companies, but this one takes the cake. From day one, we've had a string of issues that just keep getting worse. The sales team is abysmal, and they never mentioned the contract would increase yearly - huge oversight. The contract itself is bare-bones and doesn't explain everything, which should have been a major red flag for me. I wouldn't have signed with them if there was a signature required to legally bind it.

As someone with anemia, I'm already vulnerable, but now my kids are struggling too - they can't even take a bath because our home is freezing cold without heat. We just renewed our contract recently, and it's been a nightmare. I'm stuck at home in multiple layers trying to keep them warm, while even my dog is shivering. The fact that Petro only responds to glowing reviews is infuriating - can't they see their customers are suffering?

I've been waiting for hours since my initial call, and the rep just told me another hour would pass. Unbelievable.

After 25 years, I've seen mostly great technicians from this company. They respond quickly and rarely leave you waiting. Given all the negative reviews, I'm not sure if it's the same company anymore, which is disappointing. However, I've found that most people are treated well by them. My parents were initially customers, and they received excellent service, especially for senior citizens. Unfortunately, our experience wasn't as smooth when we renewed. We're hoping they maintain their reputation, but I'm keeping my fingers crossed.

My mother has been with Petro for over four decades in Queens, but her experience with the company has drastically deteriorated in recent years. She recently lost heat from a malfunctioning boiler after years without maintenance. What's concerning is that the general manager and supervisor didn't respond to my emails about these issues, leaving us to deal with the aftermath. If you're considering Petro for your home services needs, be aware that they might not prioritize customer care as much as you'd hope.

I'm writing this review on behalf of my grandmother because she doesn't know how to post online. Here's what she has to say:

Petro has been our trusted oil service company for years. They respond quickly to customer service inquiries and technicians deliver good service. The main issue is the high cost of oil, which can be tough on a fixed income like hers. Normally, we wouldn't recommend anyone, but our recent experience with technician Eugene was outstanding. He showed up on time, was polite and professional, and did an excellent job servicing my boiler. He thoroughly inspected and repaired all systems, leaving everything better than when he started. His expertise was evident, and he explained things in a way that made sense to me. He even tried to fix the water feeder, which is still broken after his efforts. While we're happy with Petro's service, it's worth noting that their oil prices are steep. In my opinion, Eugene truly shines as part of the team - I'm glad he was there.

I'm renting my home for the first time and using heating oil. A previous tenant suggested Petro services, which have met my expectations so far. The salesperson took the time to outline their options and I appreciate the automatic delivery system - it's one less thing I need to worry about. They conducted a thorough inspection of the furnace and tank within 24 hours and made the delivery promptly. Overall, I'm pleased with the experience so far.

I've relied on this company for over three decades and their scheduling has been remarkably reliable. The only exceptions were two instances of running out of oil during that time. Their customer service is consistently responsive and eager to resolve issues. However, when they transitioned my account to a new system, all my past records were lost. This isn't a major concern since I have the accounts themselves, but it's inconvenient when trying to verify past balances or payments.

We switched to Petro Oil a year ago and have been impressed with the level of courtesy and professionalism displayed by the staff. They were responsive to our delivery needs right away, making the transition smooth. The customer service process was efficient, addressing all our questions and concerns regarding the contract and other details.

Their technicians are exceptionally skilled, qualified, and friendly - a refreshing change from some oil companies we've dealt with in the past. In contrast to another company that starts with the letter "A", which had terrible customer service - dismissive and unprofessional, we found Petro's team to be kind and helpful.

We're extremely satisfied with our decision to switch and highly recommend Petro Oil to anyone looking for home heating oil. Their online platform is also user-friendly, making it easy to make payments.

I recently had the chance to work with Joe from Petro, and he truly delivered exceptional service. Joe is incredibly patient and took the time to methodically diagnose every issue with our central AC despite the sweltering heat. He remained calm and composed throughout the process, clearly communicating each step of what was happening.

Having our central AC out of order was a huge headache, and I was at a loss for how to proceed. Joe's expertise and focus were evident as he methodically worked through the problem. After updating all the filters and conducting a thorough check, he identified a clogged pipe as the root cause. His problem-solving skills prevented us from having to replace the entire HVAC system, which would have been financially devastating at this time.
I'm grateful that Joe was able to help us avoid this costly outcome. His outstanding service has earned me a loyal following with Petro - I'll always ask for him whenever we need HVAC services. Thanks again, Joe, for your top-notch care and being a lifesaver!

Petro has handled my heating needs for years, starting with installing my oil burner and providing excellent service on it. The techs they sent are always friendly and helpful. Although I've recently transitioned to a gas heating system, which I'm only a year into, I've continued to choose Petro because of the outstanding experience I had with their oil work. Their commitment to quality and customer satisfaction has earned me loyalty, ensuring I'll stick with them for my new gas system as well.

The service is top-notch and the support from the company is excellent too. Having a contract in place has been a huge plus. However, I think there's room for improvement in terms of scheduling - more frequent deliveries would help avoid last-minute rushes that end up with bigger bills. For seniors on a tight budget, it can be tough to navigate these costs.

They get the job done without hassle. Good communication keeps me in the loop. The technicians are approachable and friendly. Oil delivery is reliable and consistent. They respond quickly when I've got a boiler emergency. If you're not happy with your oil heat provider, Petro's worth considering in my book.

I've relied on Petro for twenty plus years; their service has consistently impressed me.

We discussed scheduling delivery, but they made it clear they only fill tanks on Mondays, with no weekend appointments. When I followed up, customer service told me we should have reminded them of the appointment. This is crucial for us, as our young children can't wear blankets without adequate heating. Unfortunately, the company showed no empathy and shifted the blame entirely onto us, implying it was our fault that they failed to do their job on schedule.

Petro delivered oil sooner than I asked, but at a higher price due to my one-year price lock in place. Since it was the last day of the lock, they took advantage of the situation and delivered more gallons than requested.

This isn't just about timing; it's also about their business practices. By delivering when I didn't need oil, they're prioritizing profit over customer needs. The fact that they filled my tank to 100 gallons, despite having room for air, shows a lack of consideration for customers' convenience.

When I cancelled my service contract after the tune-up, Petro still had it billed on my final bill. This suggests they expect customers to overlook and pay in full. That's not good business practice.

The technicians do a great job, but their scheduling practices and office policies are what drove me away. The difference between Petro and my current supplier is $1 less per gallon of oil. This small change makes a big impact on my budget.

Today was freezing, but what really got my attention was the strange noise coming from the boiler. With holidays around the corner, I didn't want to wait it out. I called Petro and they assured me someone would be there between 5-8. However, Anthony arrived much earlier than expected. He quickly diagnosed the issue - a faulty motor - and replaced it on the spot. The boiler now sounds like new. Kudos to Anthony for his professionalism, punctuality, and expertise. A huge thank you for saving my holiday cheer.

This company has left me with a terrible experience. They'll just let you freeze, and no one seems to know what anyone else said about it. They make promises they can't keep. When I needed help, they told me to pay the entire balance upfront and walked away from negotiating with me. To add insult to injury, they charged me $400 for early termination and sent me to collections. It's clear that their prices are way too high, and they're completely untrustworthy. I'll be vocal about my experience until the day I die, warning everyone about Petro oil. Trust me, this company is a complete waste of time, money, and energy. If you value your resources, ditch gas and look for someone else.

They're spot on with their reliability, showing up at odd hours like 3 am to fix the boiler when it gives out during winter. Very trustworthy - we've stuck with them for 20+ years and are happy with our decision.

This company is top-notch. They sent a technician in record time, got my heating system up and running pronto. The staff were friendly and super assistive. The tech arrived fully equipped with everything he needed, so that spoke volumes about their prep and professionalism.

Had a great experience with technician Luis. He was extremely knowledgeable and friendly. The issue with my non-functional boiler was resolved quickly - within minutes of arrival, he identified the problem and efficiently replaced necessary parts to fix not only the boiler but also a gas leak in my home.

I had an exceptional experience with this company recently and I'm impressed by their top-notch service. From scheduling to the actual appointment, everything was handled efficiently and professionally. Technician Michael Felumero deserves a special mention - his expertise and customer service skills are outstanding. He explained things clearly and showed genuine dedication to making sure customers were satisfied. It's clear that this company prioritizes being available 24/7 and employing skilled technicians like Michael helps set the bar high for excellent service.

I had a terrible experience with Petro's automatic delivery system. When my order arrived over a year ago, in April 2023, I knew they did auto-deliveries and made it clear that I only needed one-time delivery and didn't want future automatics. Unfortunately, my request was ignored, and another delivery was sent without my knowledge or consent - I ended up paying for it by mistake.

I later reached out to Petro about the error and was told "it will be dealt with later" but I never received a call back to resolve the issue. It's now August 2024 and every time I've spoken to customer service, they've told me I'm responsible for all outstanding balances and won't get any credits or refunds for past services. The reassurances about resolving this in my favor were all lies - I was trying to reach out for months with no resolution.

I handled the situation professionally and paid what was due, but Petro's unprofessional and unfair treatment left a bad taste. Their customer service was completely unacceptable, making it clear that they don't value their customers' time or concerns.