HVAC reviews in Maspeth, New York

We've relied on Petro for over 30 years and they've consistently delivered when we needed them most. They've performed essential repairs like boiler replacements, gas hot water heater swaps, and new chimney liners. Their staff shows attention to detail and a clean work ethic. Thanks for your reliable service.

The entire Petro team turned out to be on time, skilled, polite, and genuinely knowledgeable about their work. Despite the challenging air conditioning job, they delivered an impressive result that exceeded our expectations.

This individual is a dishonest person who stole my money without following up. They ignored multiple attempts at contact once they'd taken the funds, leaving me with no resolution and zero recourse.

The customer expressed gratitude to Michael Holley for their understanding and professionalism. Today's service was exceptional, thanks to Elliot, who was courteous, efficient, and transparent throughout the process. The customer appreciated the thorough explanations and prompt answers to questions, ensuring a satisfactory experience. They left feeling content with the service provided.

One star review - beware of these guys! Do your research before hiring them.

We double-checked and confirmed that water wasn't coming in from the roof, but our central air was leaking into the attic. We investigated further and found no leaks or overflows to cause the issue on our ceiling. The company's initial visit cost us $100, during which the technician took less than 5 minutes to inspect - all he said was that the air ducts needed cleaning based on his brief experience.

We ended up hiring a separate company to clean our entire house and still experienced leaks. We then hired another private contractor who diagnosed the issue and fixed it properly, explaining everything in detail. We were impressed with their work but want to warn others about this company's lack of thoroughness and potential for scams.

The HVAC maintenance visit uncovered worn parts, which were promptly replaced to avoid a costly breakdown. Preventive care paid off in the end.

The technician provided reliable cooling services during a scorching heatwave, keeping our home comfortable. Their perseverance in difficult conditions was genuinely commendable - a testament to their professionalism.

I'd advise against using Petro for your home services needs. As a long-time customer, I initially had a positive experience with their friendly service. However, my contract prices consistently increased over the years, and they significantly raised the cost per gallon for automatic deliveries. This meant I was paying two fees: one for their delivery service and another for each gallon of fuel.

Recently, a technician visited my home to perform maintenance. He suggested replacing my oil tank, which I found unusual given that it's not typically done during routine services. Months later, when I failed to receive my scheduled delivery, I called Petro to inquire about the issue. They informed me that the technician had told them I refused service and would be terminated early with a $400 fee. However, the technician never mentioned any of this to me.

What's even more disturbing is that I received no contact from Petro during those four months regarding this alleged issue. It's unacceptable that they wouldn't inform me about the potential replacement of my tank, let alone pressure me into it. Knowing that the technician lied to them is infuriating, and I won't tolerate such dishonesty without a fight.

I recently moved to Franklin Square and needed an oil company that met my needs. After some research, I chose Petro Home Services and it was the right decision. Their payment plans are convenient, their customer service is top-notch, and the technicians who visit for inspections can't be beat. If you have any issues or need work done on your boiler or heating system, they're there to help.

I've had two technicians come to my house so far, both of whom were extremely helpful and knowledgeable. One employee, Gabriel (Tech 286), stood out from the rest. He was professional, respectful, and found the problems with my oil tank in no time. When he identified the issue, he fixed it quickly and didn't charge extra for the replacement part that had been damaged. That level of service is exceptional.

Petro Home Services has set a high standard for their employees, and I'm grateful to have found them. In just a few weeks, I've already decided to recommend their services to anyone I know.

Petro's customer service has fallen short consistently. We've encountered three instances where they provided incorrect arrival times for their technicians, leading to a thoroughly infuriating experience. Their lack of reliability has made it a chore to work with them.

Here's a rewritten version of the customer review:

Their emergency response is top-notch - they show up on time every time, providing reliable and trustworthy service when our systems fail.

Terrible experience. They ran out of oil, claimed they'd deliver if I joined their customer list, and now I've become one - only to be met with indifference. The woman on the phone was unsympathetic. Their sales pitch is laughable, but it's clear they don't care about actual customers.

I'd like to thank the representative with extension 8404 for streamlining my request for post-service info. As I'm selling my home, I needed tank readings confirmed for closing purposes, and they quickly gathered the necessary data and communicated it effectively to the relevant parties, saving me a step in the process.

The service I received was subpar, especially considering the freezing temperatures. It's illogical to fill oil only when it's extremely cold outside; consistency is key in such conditions. The customer service team seemed completely clueless, with constantly changing appointment times - every hour on the coldest night, I was told a new time that never materialized.

I was given multiple rescheduling options, but ultimately left waiting for hours, only to be completely forgotten when I called again. As a loyal customer since 2019, it's disappointing and unprofessional to be treated this way. The lack of follow-through from the technician is appalling, especially considering they should have arrived last night instead.

The technician from Petro was knowledgeable and efficient. They provided clear, upfront pricing - a refreshing change from some other companies that just quote a number without explanation. The service was reliable and trustworthy, making me confident in choosing Petro for my home services needs.

Stay away from Petro - my oil provider has been a complete disaster.

They advertise automatic delivery as a premium service that you have to pay extra for, but it doesn't actually work like that. I found myself calling them every time I was running low on oil, which completely defeats the purpose of paying for this supposed "service".

When I did call for delivery, they promised fast service, but more often than not, it took around 8-9 hours to arrive. This left me freezing in my own home when I needed help the most.

Their customer service has been consistently unhelpful and seems to prioritize charging fees over helping customers. They don't listen to your concerns, can't accommodate urgent situations, and keep pushing extra charges. Their prices are also significantly higher than their competitors, with a service that's far below standard.

They charge cancellation fees, making it feel like they lock you in even if you're unhappy about the service. You end up paying more just to stay in a system that doesn't deliver on its promises.

The scheduled maintenance checks are another issue - I had to book them 3-6 months in advance and often had to pay extra for "missing" items when the technician finally arrived (for only about 30 minutes). It feels like an endless billing cycle.

Their online dashboard is also inaccurate and pretty much useless, showing incorrect information about deliveries and tank levels.

Overall, Petro has shown a complete lack of reliability, poor customer service, inflated pricing, and no accountability. I ended up running out of oil multiple times under their automatic delivery plan, only to be met with repeated fees and contradictory explanations.

I strongly advise others to avoid this company. The service they promise is not what you get, and the overall experience feels exploitative rather than supportive.

We've been relying on Petro for over two decades, and it's been a steadfast partner. A special thank you to Lisa Cardet and her team for their consistent reliability. They've handled emergency situations on weekends and holidays with ease. We can count on them for prompt oil deliveries, efficient service call repairs, and resolving general issues that arise. We're confident in our decision to continue with Petro for years to come.

We had an emergency boiler issue on Thanksgiving Day and were promptly dispatched a technician. The service was fantastic - the guy who came out knew his stuff and did a great job fixing everything. We're really thankful for the excellent work he provided.

I had a terrible experience with Petro Oil.

In less than a month as a customer, they sent me oil three times and charged exorbitant fees - over $3000 in just that short period. They consistently pushed unnecessary services and used high-pressure sales tactics to make it seem like returning was more expensive. The company came across as completely unprofessional.

The customer service team was uncaring and unhelpful, while the technicians consistently showed up late with no regard for my time. I've found them overpriced, overly aggressive, and poorly run. To avoid this company, look elsewhere. If I could give them a rating of zero stars, I would. Their responses to reviews are meaningless - they won't take action for you.

We're grateful for the prompt fix on the hot water issue, especially during this chilly winter. The swift response and meticulous work greatly improved our situation. Your company's professionalism is truly appreciated, bringing comfort back to our home. Kudos to Frank, his helper, Mike (operations manager), and Rob for their efficient assistance.

Dear Isabel @ Petro,

I wanted to thank you and your team for the excellent response to our recent emergency situation. We were in desperate need of heat and hot water, especially on one of the coldest days of the year, which was already stressful enough. From the moment I contacted you, the speed and personal attention showed that you took it seriously.

Your team demonstrated a high level of professionalism and commitment to resolving our issue quickly and efficiently. We were impressed by their work and appreciated the extra effort that went into making things right. Your company's dedication to providing top-notch service is truly appreciated. We'll definitely be keeping your contact information on hand for future reference - you genuinely went above and beyond.

Thanks again for helping us through this difficult time with such excellent service.