Reviews of local pros in Maspeth, New York

Clearwater Plumbing & Heating provided exceptional service. The team was prompt, professional, and efficiently resolved our plumbing and heating issues. I highly recommend their reliable and top-notch services!

After calling and speaking to Andy, they were able to help my elderly mother the next day restore water to her home. Andy and Hunter arrived and were professional and incredibly kind to my mother, we all very much appreciate their ability to react to priority situations and treat people with respect.

Clearwater Plumbing & Heating exceeded my expectations! From the moment I contacted them, their customer service was outstanding. The team arrived promptly and tackled our plumbing and heating issues with expertise. They explained the entire process, keeping us informed every step of the way. The work was done efficiently, and our systems are now running flawlessly. Clearwater Plumbing & Heating is my go-to for reliable and professional services. I can't recommend them enough – 5 stars!

I wanted to take a moment to express my gratitude for the outstanding service provided by Technician White. I was extremely impressed with his in-depth knowledge of my equipment, and he took the time to explain everything he was doing. Despite the complexity of the job, Technician White worked tirelessly until it was complete, showing great determination and a willingness to get the task done right. His professionalism and friendly demeanor made me feel at ease throughout the process, and I truly appreciate the exceptional care he showed me. I'm extremely grateful for the service and will definitely be recommending this company to my friends and family.

The company representative who initially set me up was polite and courteous, but things took a turn for the worse when I needed to pay my bill. It took an inordinate amount of time to get a live person on the phone - hours, to be exact. I spent weeks trying to contact them over the phone, only to be met with frustration as I couldn't sign in online due to technical issues. This experience not only undermined the initial positive impression but was a significant headache. The price quote ended up being different from the original one, likely due to market fluctuations.

I've been a loyal customer of Petro for many years and have consistently had a positive experience. Their service is top-notch, with prompt responses and reliable technicians who can resolve issues quickly. I've never had any negative interactions, which speaks volumes about their commitment to excellence.

I've encountered numerous issues with this company over the past two years. They consistently seemed unhelpful when I contacted them. Their pricing model is overly complex, with excessive hidden fees that far surpass those of competitors.

When I attempted to cancel my contract, they charged me a multitude of unexpected fees, including a $399 cancellation fee, a $69.95 diagnosis fee, and sales tax of $6.21. The process was frustrating, requiring multiple calls over the course of three months to resolve the issue with my outstanding balance of $1151. If I hadn't persisted, they would have ignored my request for a refund.

I called Petro Home Services when my heating stopped working, but they kept rescheduling for three days before sending someone over. I spent hours on the phone trying to get it sorted, only for the technician to show up briefly and not fix anything because he couldn't diagnose the issue. As a result, I lost valuable vacation time and had to switch to another company that actually got it right - they arrived within an hour and fixed the problem promptly.

I've had the pleasure of working with Petro Home Services for over 5 years now, and I'm thoroughly impressed. They sent a team out to address an issue yesterday and stayed until almost midnight to guarantee everything was fixed and our heating system up and running. The technicians were fantastic - extremely professional, diligent, and thorough in their work.

I've dealt with some terrible companies, but this one takes the cake. From day one, we've had a string of issues that just keep getting worse. The sales team is abysmal, and they never mentioned the contract would increase yearly - huge oversight. The contract itself is bare-bones and doesn't explain everything, which should have been a major red flag for me. I wouldn't have signed with them if there was a signature required to legally bind it.

As someone with anemia, I'm already vulnerable, but now my kids are struggling too - they can't even take a bath because our home is freezing cold without heat. We just renewed our contract recently, and it's been a nightmare. I'm stuck at home in multiple layers trying to keep them warm, while even my dog is shivering. The fact that Petro only responds to glowing reviews is infuriating - can't they see their customers are suffering?

I've been waiting for hours since my initial call, and the rep just told me another hour would pass. Unbelievable.

After 25 years, I've seen mostly great technicians from this company. They respond quickly and rarely leave you waiting. Given all the negative reviews, I'm not sure if it's the same company anymore, which is disappointing. However, I've found that most people are treated well by them. My parents were initially customers, and they received excellent service, especially for senior citizens. Unfortunately, our experience wasn't as smooth when we renewed. We're hoping they maintain their reputation, but I'm keeping my fingers crossed.

My mother has been with Petro for over four decades in Queens, but her experience with the company has drastically deteriorated in recent years. She recently lost heat from a malfunctioning boiler after years without maintenance. What's concerning is that the general manager and supervisor didn't respond to my emails about these issues, leaving us to deal with the aftermath. If you're considering Petro for your home services needs, be aware that they might not prioritize customer care as much as you'd hope.

I'm writing this review on behalf of my grandmother because she doesn't know how to post online. Here's what she has to say:

Petro has been our trusted oil service company for years. They respond quickly to customer service inquiries and technicians deliver good service. The main issue is the high cost of oil, which can be tough on a fixed income like hers. Normally, we wouldn't recommend anyone, but our recent experience with technician Eugene was outstanding. He showed up on time, was polite and professional, and did an excellent job servicing my boiler. He thoroughly inspected and repaired all systems, leaving everything better than when he started. His expertise was evident, and he explained things in a way that made sense to me. He even tried to fix the water feeder, which is still broken after his efforts. While we're happy with Petro's service, it's worth noting that their oil prices are steep. In my opinion, Eugene truly shines as part of the team - I'm glad he was there.

I'm renting my home for the first time and using heating oil. A previous tenant suggested Petro services, which have met my expectations so far. The salesperson took the time to outline their options and I appreciate the automatic delivery system - it's one less thing I need to worry about. They conducted a thorough inspection of the furnace and tank within 24 hours and made the delivery promptly. Overall, I'm pleased with the experience so far.

I've relied on this company for over three decades and their scheduling has been remarkably reliable. The only exceptions were two instances of running out of oil during that time. Their customer service is consistently responsive and eager to resolve issues. However, when they transitioned my account to a new system, all my past records were lost. This isn't a major concern since I have the accounts themselves, but it's inconvenient when trying to verify past balances or payments.

We switched to Petro Oil a year ago and have been impressed with the level of courtesy and professionalism displayed by the staff. They were responsive to our delivery needs right away, making the transition smooth. The customer service process was efficient, addressing all our questions and concerns regarding the contract and other details.

Their technicians are exceptionally skilled, qualified, and friendly - a refreshing change from some oil companies we've dealt with in the past. In contrast to another company that starts with the letter "A", which had terrible customer service - dismissive and unprofessional, we found Petro's team to be kind and helpful.

We're extremely satisfied with our decision to switch and highly recommend Petro Oil to anyone looking for home heating oil. Their online platform is also user-friendly, making it easy to make payments.

I recently had the chance to work with Joe from Petro, and he truly delivered exceptional service. Joe is incredibly patient and took the time to methodically diagnose every issue with our central AC despite the sweltering heat. He remained calm and composed throughout the process, clearly communicating each step of what was happening.

Having our central AC out of order was a huge headache, and I was at a loss for how to proceed. Joe's expertise and focus were evident as he methodically worked through the problem. After updating all the filters and conducting a thorough check, he identified a clogged pipe as the root cause. His problem-solving skills prevented us from having to replace the entire HVAC system, which would have been financially devastating at this time.
I'm grateful that Joe was able to help us avoid this costly outcome. His outstanding service has earned me a loyal following with Petro - I'll always ask for him whenever we need HVAC services. Thanks again, Joe, for your top-notch care and being a lifesaver!

Petro has handled my heating needs for years, starting with installing my oil burner and providing excellent service on it. The techs they sent are always friendly and helpful. Although I've recently transitioned to a gas heating system, which I'm only a year into, I've continued to choose Petro because of the outstanding experience I had with their oil work. Their commitment to quality and customer satisfaction has earned me loyalty, ensuring I'll stick with them for my new gas system as well.

The service is top-notch and the support from the company is excellent too. Having a contract in place has been a huge plus. However, I think there's room for improvement in terms of scheduling - more frequent deliveries would help avoid last-minute rushes that end up with bigger bills. For seniors on a tight budget, it can be tough to navigate these costs.

They get the job done without hassle. Good communication keeps me in the loop. The technicians are approachable and friendly. Oil delivery is reliable and consistent. They respond quickly when I've got a boiler emergency. If you're not happy with your oil heat provider, Petro's worth considering in my book.

I've relied on Petro for twenty plus years; their service has consistently impressed me.