Reviews of local pros in Maspeth, New York

We discussed scheduling delivery, but they made it clear they only fill tanks on Mondays, with no weekend appointments. When I followed up, customer service told me we should have reminded them of the appointment. This is crucial for us, as our young children can't wear blankets without adequate heating. Unfortunately, the company showed no empathy and shifted the blame entirely onto us, implying it was our fault that they failed to do their job on schedule.

Petro delivered oil sooner than I asked, but at a higher price due to my one-year price lock in place. Since it was the last day of the lock, they took advantage of the situation and delivered more gallons than requested.

This isn't just about timing; it's also about their business practices. By delivering when I didn't need oil, they're prioritizing profit over customer needs. The fact that they filled my tank to 100 gallons, despite having room for air, shows a lack of consideration for customers' convenience.

When I cancelled my service contract after the tune-up, Petro still had it billed on my final bill. This suggests they expect customers to overlook and pay in full. That's not good business practice.

The technicians do a great job, but their scheduling practices and office policies are what drove me away. The difference between Petro and my current supplier is $1 less per gallon of oil. This small change makes a big impact on my budget.

Today was freezing, but what really got my attention was the strange noise coming from the boiler. With holidays around the corner, I didn't want to wait it out. I called Petro and they assured me someone would be there between 5-8. However, Anthony arrived much earlier than expected. He quickly diagnosed the issue - a faulty motor - and replaced it on the spot. The boiler now sounds like new. Kudos to Anthony for his professionalism, punctuality, and expertise. A huge thank you for saving my holiday cheer.

This company has left me with a terrible experience. They'll just let you freeze, and no one seems to know what anyone else said about it. They make promises they can't keep. When I needed help, they told me to pay the entire balance upfront and walked away from negotiating with me. To add insult to injury, they charged me $400 for early termination and sent me to collections. It's clear that their prices are way too high, and they're completely untrustworthy. I'll be vocal about my experience until the day I die, warning everyone about Petro oil. Trust me, this company is a complete waste of time, money, and energy. If you value your resources, ditch gas and look for someone else.

They're spot on with their reliability, showing up at odd hours like 3 am to fix the boiler when it gives out during winter. Very trustworthy - we've stuck with them for 20+ years and are happy with our decision.

This company is top-notch. They sent a technician in record time, got my heating system up and running pronto. The staff were friendly and super assistive. The tech arrived fully equipped with everything he needed, so that spoke volumes about their prep and professionalism.

Had a great experience with technician Luis. He was extremely knowledgeable and friendly. The issue with my non-functional boiler was resolved quickly - within minutes of arrival, he identified the problem and efficiently replaced necessary parts to fix not only the boiler but also a gas leak in my home.

I had an exceptional experience with this company recently and I'm impressed by their top-notch service. From scheduling to the actual appointment, everything was handled efficiently and professionally. Technician Michael Felumero deserves a special mention - his expertise and customer service skills are outstanding. He explained things clearly and showed genuine dedication to making sure customers were satisfied. It's clear that this company prioritizes being available 24/7 and employing skilled technicians like Michael helps set the bar high for excellent service.

I had a terrible experience with Petro's automatic delivery system. When my order arrived over a year ago, in April 2023, I knew they did auto-deliveries and made it clear that I only needed one-time delivery and didn't want future automatics. Unfortunately, my request was ignored, and another delivery was sent without my knowledge or consent - I ended up paying for it by mistake.

I later reached out to Petro about the error and was told "it will be dealt with later" but I never received a call back to resolve the issue. It's now August 2024 and every time I've spoken to customer service, they've told me I'm responsible for all outstanding balances and won't get any credits or refunds for past services. The reassurances about resolving this in my favor were all lies - I was trying to reach out for months with no resolution.

I handled the situation professionally and paid what was due, but Petro's unprofessional and unfair treatment left a bad taste. Their customer service was completely unacceptable, making it clear that they don't value their customers' time or concerns.

We've relied on Petro for over 30 years and they've consistently delivered when we needed them most. They've performed essential repairs like boiler replacements, gas hot water heater swaps, and new chimney liners. Their staff shows attention to detail and a clean work ethic. Thanks for your reliable service.

The entire Petro team turned out to be on time, skilled, polite, and genuinely knowledgeable about their work. Despite the challenging air conditioning job, they delivered an impressive result that exceeded our expectations.

This individual is a dishonest person who stole my money without following up. They ignored multiple attempts at contact once they'd taken the funds, leaving me with no resolution and zero recourse.

The customer expressed gratitude to Michael Holley for their understanding and professionalism. Today's service was exceptional, thanks to Elliot, who was courteous, efficient, and transparent throughout the process. The customer appreciated the thorough explanations and prompt answers to questions, ensuring a satisfactory experience. They left feeling content with the service provided.

One star review - beware of these guys! Do your research before hiring them.

We double-checked and confirmed that water wasn't coming in from the roof, but our central air was leaking into the attic. We investigated further and found no leaks or overflows to cause the issue on our ceiling. The company's initial visit cost us $100, during which the technician took less than 5 minutes to inspect - all he said was that the air ducts needed cleaning based on his brief experience.

We ended up hiring a separate company to clean our entire house and still experienced leaks. We then hired another private contractor who diagnosed the issue and fixed it properly, explaining everything in detail. We were impressed with their work but want to warn others about this company's lack of thoroughness and potential for scams.

The HVAC maintenance visit uncovered worn parts, which were promptly replaced to avoid a costly breakdown. Preventive care paid off in the end.

The technician provided reliable cooling services during a scorching heatwave, keeping our home comfortable. Their perseverance in difficult conditions was genuinely commendable - a testament to their professionalism.

I'd advise against using Petro for your home services needs. As a long-time customer, I initially had a positive experience with their friendly service. However, my contract prices consistently increased over the years, and they significantly raised the cost per gallon for automatic deliveries. This meant I was paying two fees: one for their delivery service and another for each gallon of fuel.

Recently, a technician visited my home to perform maintenance. He suggested replacing my oil tank, which I found unusual given that it's not typically done during routine services. Months later, when I failed to receive my scheduled delivery, I called Petro to inquire about the issue. They informed me that the technician had told them I refused service and would be terminated early with a $400 fee. However, the technician never mentioned any of this to me.

What's even more disturbing is that I received no contact from Petro during those four months regarding this alleged issue. It's unacceptable that they wouldn't inform me about the potential replacement of my tank, let alone pressure me into it. Knowing that the technician lied to them is infuriating, and I won't tolerate such dishonesty without a fight.

I recently moved to Franklin Square and needed an oil company that met my needs. After some research, I chose Petro Home Services and it was the right decision. Their payment plans are convenient, their customer service is top-notch, and the technicians who visit for inspections can't be beat. If you have any issues or need work done on your boiler or heating system, they're there to help.

I've had two technicians come to my house so far, both of whom were extremely helpful and knowledgeable. One employee, Gabriel (Tech 286), stood out from the rest. He was professional, respectful, and found the problems with my oil tank in no time. When he identified the issue, he fixed it quickly and didn't charge extra for the replacement part that had been damaged. That level of service is exceptional.

Petro Home Services has set a high standard for their employees, and I'm grateful to have found them. In just a few weeks, I've already decided to recommend their services to anyone I know.

Petro's customer service has fallen short consistently. We've encountered three instances where they provided incorrect arrival times for their technicians, leading to a thoroughly infuriating experience. Their lack of reliability has made it a chore to work with them.

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Their emergency response is top-notch - they show up on time every time, providing reliable and trustworthy service when our systems fail.

Terrible experience. They ran out of oil, claimed they'd deliver if I joined their customer list, and now I've become one - only to be met with indifference. The woman on the phone was unsympathetic. Their sales pitch is laughable, but it's clear they don't care about actual customers.