Appliance Repair reviews in Orchard Park, New York

Scheduled service for a warranty claim , they would not come out , called twice and was told oh we will call you next week to schedule , they never called back and still won’t return my phone calls

DO Not use this business. Had a refrig wasn’t working. Needed speedy service. Called and left a message & phone #. THEY NEVER CALLED BACK???? A kind of business you want to see go out of business!!!!

I called and explained my problem and he directed me to a electrician. I used Kelly's to fix my washer another time and service was excellent. Very honest

My refrigerator went out late Saturday night. I called them first thing Monday and they squeezed me in early and had my refrigerator running before noon. Life savers. They are the best

Twice I had an issue with my refrigerator and both times they came and repaired it fast in a professional manner. Highly recommend!

Kelly Appliane was scheduled to come to my house for a fridge repair, 1 st time came out and said they had to order part, 2 nd scheduled appt never called or showed, finally came again to put part in and still does not work…… This company is unreliable and incompetent .

Kelly's Appliance were kind, courteous, and very thorough when it came to the diagnosis and repair of my chest freezer. Very timely, they came out the very next day. Only good things to say about them. Would highly recommend.

Called , answered . They were nice n tried to help me troubleshoot my washer didn’t work so set up a service call at my business next day . NO SHOW. NO CALL. NO ANSWER . I was so upset in my busy day my customers are like they’ll show up ,nope. Left 2 messages. Guy calls next am , he says, is anyone going to be there this morning we can come over I said forget it you were supposed to be here yesterday and I scheduled someone else more reliable. I wouldn’t recommend . don’t waste your time.

Nick came to our home today and looked at and fixed several appliances.
He was very professional, knowledgeable and pleasant. We are 100% satisfied with his visit.

(Unfortunately, he can do nothing about the fact that circuit boards for older wall ovens, Whirlpool, are no longer made, though he gave it a good college try to find one.)

5 star rating for Nick!

Needed our fridge repaired. Kelly's staff came out within a day and diagnosed the issue. They were able to get the part installed promptly and were reasonably priced. Would definately call on them again if the need arises.

Our service technician Nick was a breath of fresh air. He was not only friendly and respectful of our property, but also extremely knowledgeable. The price was fair as well. I would highly recommend Kelly's for your appliance repair.

I called Kelly's after searching online. Was very pleased to learn they were close to our house and were even able to come out the same day I called (I think I got lucky there). Nick came out and diagnosed an issue with our dryer. A part needed to be ordered and once it was in, he promptly came back a and got us up an running. He was very professional and knowledgeable. Glad to have discovered this local business.

I wish I could give a positive review but what a nightmare! Last August I contacted Kelly's appliance to repair my 6 year old LG french door refrigerator. They did a service call and assured me they could repair it. Some parts I purchased and others LG replaced at no cost to me. $750 Kelly's cost, mostly labor was the total cost to repair my $2600, 6 year old refrigerator.
Unfortunately after many service calls the refrigerator would not cool. Kelly's told me they did everything they could. I'm out a lot of money and still didn't have a refrigerator 9 months later.
I posted the refrigerator for parts only on marketplace. A guy bought it for $50.
GUESS WHAT, IT WAS A SIMPLE FIX.
RESTRICTED CONDENSOR AND IS WORKING PERFECTLY WELL. HIS GAIN, MY LOSS!
Look around for a more qualified repair company and save yourself a lot of money. BTW, Kelly's never refunded me anything after promising I'd have a working refrigerator.

Great service! I’ll try to keep this short but the context is necessary. Bought an LG fridge from a big box store and ultimately failed within the first year. So, manufacturers warranty in effect. However after spending weeks with LG they were basically useless to fix the problem. I searched fridge repair in the area and Kelly’s came up. Not only did they have the technicians capable of working on my LG but they worked directly with the company to coordinate service! The even kept me updated along the way which was very nice. Service tech arrived for the scheduled appointment within 15 minutes of scheduled time! Quick and easy. I recommend this business and I will be using them again for future purchases.

Kelly’s was the service shop that Frigidaire service dept assigned my repair to. Kelly’s contacted me and we set up an appt that I arranged my schedule around. They called day of to say they couldn’t make it because the service guy was sick. Rescheduled for the next day and they were a no-show. I left two messages and they never called back. Stay away!!

We purchased a Frigidaire refrigerator from a big box store. Within 5 months the ice maker stopped working! Frigidaire hired Kelly Services to service the refrigerator. They were unable to repair unfortunately, Kelly Services stood by me and jumped through all the hoops that Frigidaire required during this process of getting a full refund and a replacement. I never gave up on having the frig replaced and Jim continued to make the necessary calls, came to our house multiple times and filed paperwork to get this done! Kelly cared more about getting this replacement for us than Frigidaire did! But we won and I will continue to grateful! Couldn’t have done it without your support!!

We bought a frigidaire refrigerator from Lowes--dont do that. It was extremely noisy instantly, so we utilized the warranty (lowes only helps for 24 hours) and frigidaire sent Kellys Appliance to us. They showed up on time, and were able to diagnose the issue, replace the broken part, and explain the whole thing to me, all in about 20mins. Nick was the tech and he was great at explaining everything and I'd recommend this company to anyone.

I have used Kelly's for refrigerator repairs on multiple occasions. They have always done quality work while being very honest, timely and very reasonably priced. Really can't ask for anything more from an appliance repair shop!

I’ve used Kelly’s twice over the years:
First and foremost, Nick is the man and the sole reason I left my second session with Kelly’s happy.
Second, the Kelly’s should hire someone to manage the phones or figure out a way to streamline the process.

I revised my review of Kelly’s from 5 star to 1 star a week ago, as I bashed my head on the wall for several weeks trying to schedule warranty work on my new gas dryer. Frigidaire assigned me Kelly’s, and it took 3 weeks, a lot of voicemails, and several no show appointment to get the dryer fixed. Kelly’s would only call me between 9 to 9:30am, and if you missed that window, I would have to leave a voicemail later that day only to get called at that same timeframe.

Outside of that, I’ve had Nick service my microwave four years ago, and now my dryer. His attitude and expertise was amazing to watch.

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Here was my review from four years ago:

Kelly's Appliance repair came out to service my broken microwave and everything was simply an incredible experience. Really professional, really courteous, great service.
The first day they came out to inspect what was broken and to order the part, and then returned once the part arrived to install.
Now my microwave is just like new!

Called on 12/30 for a refrigerator not working they said that they are only working a half day the next day, which was New Year’s Eve so they would be there before noon. No one showed up. No one answered the phone when I called multiple times New Year’s Eve and two days later so now we’ve been out a refrigerator for much longer than we needed to be and now I need to wait for someone who actually returns the phone calls to come on Monday.

Incredibly unprofessional. They were contracted to repair a broken compressor in our freezer under warranty. Took 3 months for parts to come in, but when I called to find out status, they said the part was in and would call to schedule repair. I told them a certain day works best. They called the next day saying theyd be there that day to repair, despite me saying it didn't work for us since our nanny was home with the kids, not us. When you call, you can never get through.