Appliance Repair reviews in Orchard Park, New York

Yet again, Jim and Nick saved the day. Their diligence, promptness and professionalism showed how much they care. Jim even went so far as to see if I still had a warranty, thank gosh he checked because he saved me a lot of money and time. Kelly’s shows why they are dependable, efficient and why our family continues to support locally!

Avoid at all costs! Hard to believe this outfit is an authorized Frigidaire repair contractor. If I could leave zero stars, I would! We purchased a new Frigidaire refrigerator and almost immediately the built in water filter began leaking. When my wife scheduled the appointment, Mr. Kelly stated that if we were not home when his tech showed up, they would never return to the house - nice way to start off the relationship, very professional. The first time the tech showed up, he merely diagnosed the problem and ordered the parts. The tech said he would call when the parts came in (which he never did). After speaking with Mr. Kelly (who said the part had been in for a couple of weeks), we set up another appointment for a mutually convenient time; the tech, however, showed up on the wrong date and then proceeded to negligently install another defective water filter system (see photos) while also leaving us a nice mess in our kitchen (see photos), necessitating a third visit. On the third visit, however, the tech never rang the doorbell and simply knocked on the door (which I did not hear as I was a in another part of the house), necessitating a fourth visit which, you guessed it, resulted in another defective system being installed. After testing the system and confirming it still leaked (and was a design problem), the tech apologized and said he would escalate the matter which would hopefully result in us receiving a new refrigerator. Despite several phone calls to Kelly's Appliance, Mr. Kelly refuses to contact us or remedy the situation - the worst customer service I have ever experienced!