Constraction reviews in Rochester, New York

We had Phil come in and do a duct cleaning before we turned the heat on for winter. Such a nice guy and so efficient. I felt comfortable with him and his work and he explained to me the things I didn't understand.

The cleaning was more needed and worse than he expected it to be, so he went above and beyond. I will definitely be calling back if we have more projects we need done in the future.

CHR was great to work with. They was able to make an appointment, get an estimate, start and finish the work within a matter of days. I was looking at a two week wait for an initial appointment with other services! Philip and his team were prompt and professional. They did a great, thorough job and my basement looks better than ever. I will definitely be calling them again for more work.

Phil and his team was absolutely amazing and most of all very RESPECTFUL! that goes a long way with me and my family considering he was inside our home for many days. I couldn’t say enough about this company. So polite and very gentle and well spoken. Will definitely use multiple times if need be ! If I could give 10 stars I would highly recommend !

Phil and his team at Craftsman Custom Design was referred to us by a friend and we couldn't be more pleased by the service and work they performed. He went above and beyond to explain what was going on in our vents and even had a camera to show us. I would definitely recommend them for air duct cleaning and I hear that's just the beginning of the services they offer!

As a Real Estate professional, it is important for me to have a list of top notch, reliable contractors to refer clients to. Craftsman Home Remodeling LLC is always at the top of my list. They are dependable, responsive, work around your schedule and use high quality materials without breaking your bank. My clients always feel great after speaking with them and I’ve used their services myself. I am thrilled to continue utilizing and referring the services and expertise of such a hard working, family run company!

Craftsman Custom Design just completed cleaning the air ducts in my home. Philip Zona is friendly, respectful, professional and competent. He did a thorough job at a reasonable price. He also gave me clear explanations of the work he was doing. The before- and after- pics were impressive!
I now plan on using this company for upcoming remodeling projects.

Extremely pleased with craftsman’s quality of work again in addition to their already well known punctuality, professionalism, and were also kept in constant communication any time I had reached out throughout the entire duration of the job. Always would and definitely will continue to recommend craftsman home remodeling.

I was in a real time crunch and needed duct work cleaned after remodeling and before moving in with two babies. Philip and Phil were so accommodating. They were able to work within my one day window. The work they did was excellent and much appreciated.
They are prompt and their equipment is very clean and well cared for. It was so rewarding to hire a versatile and service oriented family business.

We had a water damage and mold emergency in our kitchen and the guys at Craftsman were able to start the project earlier than any other company, they did a very thorough job making our kitchen area safe again, and gave us a good price for all of their hard work. They kept my husband and I informed and calm during the entire process and I am so thankful that we found them. They go above and beyond and do the work the right way. They treat you like a real person and not a dollar sign. They are respectful and attentive to any needs you have. I highly recommend them to anyone reading this review!

tl;dr: I cannot recommend Craftsman Home Remodeling highly enough, for any and all mold remediation needs!

Phil and his family were consummate professionals as they worked tirelessly to completely address an emergency mold problem we discovered in our bathroom and attic two weeks ago. When the mold inspection report found toxic black mold, Phil and his wife Patricia took time off on their Saturday morning to quote an excellent price for the work. Little did we know, they had also come prepared to start containment on the area, and by Noon that day our living space was completely sealed off from the mold infesting our bathroom walls. Over the next week, they uncovered every inch of mold there was to find, not only in the bathroom, but in an attic space above that had previously been poorly encapsulated and ventilated. By the fourth day of work, they had completely removed all of the insulation in our attic, fully killed and encapsulated the mold down to the last hyphae, and generously scrubbed our air round the clock to make sure we were breathing easy while they worked. They were extremely courteous and respectful of our living space, leaving our stairway and entryway immaculately vacuumed at the end of each day, and diligently protecting our hardwood floors from dings and scratches as they worked. When we first spoke with him, Phil assured us that he treats every project as if he were working on his own home, and it REALLY showed over the course of the project! He also went out of his way to recommend trusted contractors to complete the insulation and remodeling portions of the work, which were outside the scope of what they could reasonably work into their busy work schedule for us.

With Craftsman, we were made to feel like family in just a few short days, and there is no doubt that I will be hiring them again should I ever find another trace of mold in my house.

We replaced our wood deck with composite. This company did a wonderful job. Very professional, friendly, and finished sooner than expected. We are very happy with their work. Phil, Justin, and Doug were hard workers and easy to deal with. They gave us detailed explanations for the work they would perform and actually did more than expected....like increasing the width of our stairs to make them easier to carry items up and down . Very friendly. Thanks guys for a great job! We definitely recommend them!!

We rent a home that we didn’t know was infested with mold due to a flood that happened before we moved in. Phil was called and came over immediately and told us what needed to be done and within a week he started doing his magic. The work that was done on our house couldn’t have been better! He is so professional and does amazing work! He had our house smelling brand new in just a couple days! I would highly recommend using him for any of your needs 😊

Craftsman Custom Design cleaned our air ducts (for the first time in our 30 year old home) After recently experiencing new allergic type symptoms, I considered it to be indoor air quality, as the home is now closed up and furnace is running. I admit we were skeptical about air duct cleaning, but I am pleased with the results and benefits! I noticed an immediate improvement in air quality!

Philip and crew did an outstanding job cleaning our system. I was not aware of all the extensive labor and detail that goes into this service. Philip walked thru and explained what he would be doing and why. He showed me all the dust and debris he collected, and the before & after photos tells it all!

Philip is very knowledgeable and professional, and his friendly, no pressure approach is very much appreciated! I would not hesitate to recommend him and Craftsman Custom Design for air duct cleaning services to friends and family!

Phil and team are true craftsman. We had a complicated wood deck that we wanted to update with Trex. We got 5 different quotes. Instead of sending a sales guy over, Phil came and was by far the most knowledgeable and share valuable advice. He was also onsite doing the work. Their pricing is very fair and they are very detailed orientated when doing the work. Very pleased with how our deck came out and their ability to work with our custom need.

I had my old porch torn down and a new one rebuilt by Craftsman Home Remodeling in fall 2023. The before photos don't show how dilapidated the porch was and the after photos don't known how beautiful the new porch is. They even went over things they were hesitant about (such as my walkway not lining up and if I needed it torn up first-- and I honestly don't care much at this time).

Key components I like about this company:
- Quotes on the spot. They bring their pamphlets with them to go over material costs. There aren't any games or hidden costs, it's very transparent.
- Significant experience from both the father and son. Everything is safe, and up to code as well as my own personal standards
- You get on the schedule first come, first serve (they fill up quickly). They seem to work all the time, bearing weather.
- They have a vision for what is being created. They ask about the small details and they tie in important features.
- They go above and beyond. For example, we had old siding in our garage and they were able to use it in the design to make it look like "our porch has always been there" (direct quote from my neighbors).

Considerations:
- It is expensive. However, having gone with a different company for our roof/skylight that did not do the little things, I can appreciate the detail that comes with that expense
- They do book up fast

I don't really have any complaints, to be honest. I find them very direct, creative, and knowledgeable.

We know who we're calling if we ever need quick and professional remediation services again! Our basement flooded and Craftsman was referred to us by a friend. We couldn't be more pleased. They got in, got our floors dry and the basement sterilized in very little time. The team was courteous and explained every step of the process before getting started. What would have taken us time we did not have to spare, they breezed through in a matter of a couple days. If you're in need of a flood clean up or mold remediation, it gets no better than Craftsman Home Remodeling. Thank you!

Very professional. They remediated the mold in my attic, fixed the airflow, and brought the insulation up to about r60.

Both Phils, Trish, and Nick as well as the others who came to install my door the last day, have been wonderful throughout the process. I was so happy to find someone willing to work on my job after searching for a long time. It turned into a more involved project, with more extensive mold than I hoped, but I'm very happy with their work. They ended up having to rip out all the walls, ceiling, and insulation in my family room, and treating all the mold, but were able to not have to rip out the floor. They have great attention to detail and offered options where possible to save me money while still properly dealing with my mold problem correctly. I would hire them again for any future jobs.

Phil added stairs to our deck. He and his team did a great job for a reasonable price. Thank you!

We just had Craftsman Custom Design clean our air ducts, and we couldn't be happier with the outcome. Our house is 40 years old, and the ducts had never been cleaned. We were so impressed with the fact that they took video of the entire job, you can really see how thorough they are. We could feel the difference in our air quality immediately. Phil and Phil are extremely professional and friendly, and we highly recommend them.

We had an unexpected water damage in our home, and we can’t say enough good things about Craftsmen. They responded immediately to our call and had a team at our house in no time. The water remediation process was handled with remarkable efficiency and care. They thoroughly dried out the affected areas, removed damaged carpets and drywalls and shelves, treated any growing mold, waterproofed the space to prevent future water damage or mold growth. The entire process was 100% transparent, and they kept us updated all the time.

But their work didn’t stop there. If you’re looking for a one-stop-for-all kind of service they are definitely the team. They’re very knowledgeable and professional, they provide a wide range of services covering most of home improvement needs. We found water damage/mold issue on a few spots of the subfloor and cabinet, they helped inspect and treat the spots free of charge. They also have team to install bathroom vents for us, and gave advice on any questions we had. Full 5 stars for everything.