Home Services reviews in Rochester, New York

Better Life Maids makes me happy with my Super Shiney house everytime they leave! I’ve had their service for many years and couldn’t be more pleased! Thank You!

In my humble opinion....do NOT waste your money!!! I opted for the 'deep clean' and it took 9 hours of disappointment! I guess there must have been a difference of opinion on what 'deep clean' meant....the service person was on her phone most of the time and left alone for all but two hours!

Erica is always so beyond pleasant, professional, trustworthy and friendly to my Mom. She's very attentive to what her needs and wants are in regard to how and what she likes cleaned. I've also had the pleasure if meeting Erica...such a sweet, down to earth person!!

Kim Peashey

My cleaner is always on time, polite, and thorough! Her hard work is evident in her great results, and I always feel just a bit happier knowing my home is clean.

darcie was amazing. she was prompt, courteous and got right to the task on hand. we were so pleased with the finished product .

We love Maid 4 Time! They always work with us on our schedule and I like getting to know the cleaners. Thanks for always taking care of our home ❤️

Our cleaner, Brittany, took great care to answer all my questions and was wonderful with the cats in our home. This sink hasn't been this stain free in a long time! Overall a great experience!

Mariana was great. Super professional and friendly. I think there might be a slight communication issue between scheduling and the cleaner though, because she came in expecting to clean everything and didn’t seem to know it was a core clean. Plus there was extra stuff I had explained over the phone that she didn’t know about. However she did the work and did it well after I had explained, I’m just glad I was home to explain.

I’ve had the pleasure of working with Maid 4 Time, both personally and professionally. They truly go above and beyond in ensuring that every detail is taken care of. From a home that seemed spotless to one that was completely disheveled, they transform it into a pristine space. If you’re looking for a cleaning service that truly delivers, I highly recommend giving Maid 4 Time a call. They’re the real deal!

I used Maid 4 Time in the past and will use them as needed in the future. I had health issues and was concerned about being able to keep my home clean. They were very professional and always on time or let me know if they were going to be late which happened rarely. They were very pleasant and did a great job! I would highly recommend them

I had a great experience with Maid 4 Time! The team was prompt, professional, and very thorough. They paid attention to the details, worked efficiently, and left my home looking fresh and spotless. Communication was smooth from start to finish, and the overall service was hassle-free. I highly recommend them to anyone looking for reliable and quality home cleaning!

Paid for a whole house deep cleaning. They send one person who was over 2 hours late and now had no time left in the day to do it. The cleaner themselves was very nice and poliet, they were just handed an impossible task. The cleaner stayed very late at my house but it was clear they wouldn't finish the joe. The company has done nothing to make it right yet still charged me full price for a job not done. They did say they could come back and finish it but never followed through. I got a hold of someone and was asking for a refund and they first said full refunds are against policy, so I said well some cleaning was done, so how about half refund and they still refused. Avoid this place, they're crooks.

Terrible service. I will not be using this company again. I booked a deep clean with basement, fridge, freezer and oven add on.

One cleaner arrived for just one hour and said she would return the next day. Then, from 6pm-9pm that same evening, a second cleaner arrived with a helper, post my complaint. For a home over 2,000 square feet, this was nowhere near enough time. The basement was not cleaned, the freezer was only partially done, and light fixtures and window sills were not cleaned at all. The entire experience was unprofessional and left my home far from properly cleaned.

I’m very disappointed, and waiting for a phone call from the owner, Tina, to discuss a refund. After reading reviews, I don’t feel confident I’ll receive a phone call. A few photos I took.

I normally don’t write reviews, but after getting multiple texts and emails every day asking me to rate this service, I’ve finally reached the point where I feel I need to share my experience.

I chose this company because of the high number of positive reviews. I was hesitant about the price, but the deep cleaning package included a lot, so I figured it would be worth it. My home is a standard 2,200 sq ft colonial with 3 bedrooms and 2.5 bathrooms nothing unusual or overly difficult.

The day of the cleaning started off poorly. I received a text saying the cleaner would be an hour late, starting around 9 AM instead of 8. She didn’t arrive until closer to 9:30. I booked a deep clean that specifically listed tasks like cleaning picture frames, ceiling fan tops, air vent fronts, baseboards, and even the top of the refrigerator. I also paid extra to have the inside of the oven cleaned.

About 2.5 hours into the cleaning, I noticed she was mopping and seemed to be wrapping up. I asked if this was indeed a deep clean and whether the oven had been done because I never saw her clean it. She told me “yes,” finished mopping, and left without asking if everything looked okay or if anything needed more attention.

Almost immediately after she left, I got a text asking me to rate the service, and the remaining balance was charged to my credit card.

When I walked through my house, multiple areas that were listed in the deep clean package had been completely missed. I took photos of everything. When I called the company, the representative said they could send the cleaner back, which I did not want due to the poor job already done and the fact that I had already started cleaning some missed areas myself.

I asked for a partial refund since the job was incomplete. I wasn’t even asking for a full refund. The representative said they needed the photos or they “couldn’t do anything,” then hung up on me. After I sent the photos, they immediately called me back. They offered to send a different cleaner even though I had already cleaned most of the areas myself and then offered me a $100 credit toward future service. The last thing I want is credit or another visit from this company.

I eventually agreed to let a different cleaner come in, due to no refunded option…but by then the only thing left was the stove. No refund was ever given, and I never received the credit they claimed they would apply.

Overall, the process was extremely disappointing: poor cleaning quality, poor communication, and poor customer service. I’ve hired cleaners before and have never had an experience like this. Based on what I went through, I would not recommend this company.

Lastly, the number of texts and emails they send asking for reviews borders on harassment and that is the only reason I am writing one now.

The photos you see attached to the review is “after the clean”

Excellent and dependable service. Highest mark!

This is by far the best cleaning service we have ever had.

Clint and the team have done a great job cleaning the townhomes here. The work is completed promptly, and he does a good job communicating. Full recommendation.

They are wonderful cleaners !! My house is spotless when they leave. They are also very easy to work with. I have had cleaners in the past but they are by far the best I have ever had. I would highly recommend them.

Great work

Excellent service & price goes above & beyond.

Great company to work with!