HVAC reviews in Rye Brook, New York

Don't go with hop if you live in eastern ct they will charge you more then local oil suppliers call Brooklyn oil, so low oil, nikko oil instead

My furnace was noisier than usual when running so I made an appointment for a tuneup. The Hopenergy tech arrived within the estimated time frame and did a thorough job. The problem was resolved and my system is now running smoothly. The tech was courteous and made sure I was satisfied with his work before he left.

HOP/Kaufman Fuel company customer service is really a customer abuse operation. They schedule service appointments without ever meaning to keep them. What they keep is your service contract fees. This amounts to several hundred dollars that they pick out of your wallet. They have your money. You are left holding the bag. So customer services responded with their feigned shock and surprise. Yet there's no contact person, or extension number. Just a customer "service" dept. It's a mystery how to get anything resolved with this HOP/Kaufman outfit. Customer service availability is inconsistent and changes often. I've made a BBB complaint. BBB wants me to make a consumer affairs complaint too. My money remains in HOPs pocket. No services done/performed. They only pretend to care. They continue to abuse their "customers" in this way ! I want out of anything having to do with HOP/Kaufman. Beware...let the buyer beware of HOP !!

Miserable and unacceptable customer service. I had a maintenance appointment scheduled for December 5, 2024. They emailed the morning of and said they had to cancel. I got on the phone immediately and tried to get another appointment. The earliest they said they could accommodate was February 6. I took the appointment as i had no other choice. They emailed the morning of Feb. 6 and said they had to cancel again. I was able to reschedule the appointment for Feb. 14. Beginning on Feb. 6 up until today, I've spoken with (5) different Customer Service rep's and requested to speak with a Dispatch / Customer Service Manager. EVERY time, I'm put on hold for 30 seconds, and the reply is "unfortunately no one is available". I'm sure they are busy, and I know the weather on the East Coast has been rough. Regardless, they are loosing me as a customer, and I will do everything I can to let others know that they should take their business elsewhere.

Had to call because I had a problem with my bill. Spoke with Jodie. She was awesome. Helpful, Professional, Knowledgeable, Polite, and Nice to work with. She was able to help me with my problem.

This is a great company. The technician, Bobby, came out & cleaned my oil heater very thoroughly. I didn't get a notification as to what time he was coming out that day but he came in the morning and he didn't rush through the work at all. I appreciate him and the terrific job he did. Thank you!!!

Service department never returns calls and seems to be refusing to return a job they started about a month ago. I’ve called numerous times and nobody in service will speak to me. The receptionists keep,apologizing and telling me that a manager will call me back and they never do. I am going to have to call someone to finish the job they started.

Technician, John was pleasant,knowledgeable and provided an explanation of services performed.

I told them I had to leave by 330. They wrote down that I couldn't be home until 330 - the opposite of what I said. The guys sat in my driveway for 10 minutes with the motor running before getting out of the van. They weren’t very professional or courteous. The report they left was illegible. Then they spent another 10 minutes in my driveway with the motor running before leaving. Sheesh.

Easy to schedule service was not emergency just yearly no delay. Very professional, efficient ,pleasant answered all my questions. Thank you.

The Parrots For Peace were very happy, and so was I, that our service technician to restore our heat when it stopped, was therr immediately, was efficient, and enjoyed talking to the parrots!

We’ve used them for about a year and will not be renewing. We requested service, they came out and then we had a leak when they left (that’s not why we needed service). Called for service again, they “fixed” the leak but it immediately began leaking again. They wouldn’t send the tech back immediately even though he just left. We now have a basement full of water. On top of all that, every time you call, their end of the line cuts out or hangs up. I always have to call multiple times to get anything taken care of.

We loved your fast, reliable service and it’s sad you no longer are a vendor with CRT. New company doesn’t compare to your service

Happy to see our regular technician back . Shane has always been Mom's favorite over the years. We've been happy to see him arrive. He's just a great, person, as Mom said . That would equal AWESOME in her book.

Had an excellent experience today having my basement oil tank replaced. The installers were prompt, efficient, very pleasant and tidy despite having to cut up the old tank into multiple pieces, in order to remove it. Everything was covered from the front door to their whole workspace. Do not be afraid of a mess with this team installing your new tank!

This is a terrible company. They don't answer your calls until many hours later you always get put on hold their contracting processes is weird it's just not a good company. They really don't care about their customer they're very commercial and you're just a number so if you like that use these people

Customer service is good aside from the hold time. You can’t get a prompt tune-up, it usually takes about 2 weeks to get one done.

Our appointment was at 5pm (on purpose i came 30' min earlier) they came very early when nobody was at home, they opened the unlocked door and they came in. They left the receipt and on a piece of paper they wrote what they replaced. The day before they come i sifted powder of sugar on the boiler on purpose!!!! When i came back home the powder sugar was stil there!!!!! How did they replace the parts without touching my boiler???? Of course they lie! The powder sugar is still there. I want my money back. I payed for service i have never had!

STAY AWAY!!!!!
Prices are high and they sent a tech to do annual cleaning on my 1 year old furnace in December 2025, left my 81 year old husband with no heat and instead of returning (it was a late Friday afternoon) tech gave my husband instructions over the phone to get it back running. When you call you're on hold forever with no answer, nor do they call you back if you leave a number. Sad my previous oil company sold out to this place, we were customers for over 40 years.

The technician serviced, my Boiler system in a timely matter. The technician went beyone his duty to test-fix my boiler, tested all radiators hot. He took the time to explain to my husband, who is 82yrs old sick with late onset Alzheimer disease. The technician was a caring person and understand Seniors Citizen People.

The technician, John Paul, is a credit to your company, both technically and interpersonally. Please let him know he was reviewed and he is truly appreciated.⭐️⭐️⭐️⭐️⭐️