Plumbing reviews in Staten Island, New York

BEWARE! Do not sign their “agreement” in advance. Highly enethical! After I gave the make and model over the phone they assured me they had the parts to my European toilet, and then asked me to sign an agreement that I would pay $225+ for the visit to do the repair. Then they came and told me they DIDN’T CARRY THE PARTS and still are holding me to the $225+ because I signed the agreement.
My condo management company just told me they do not use them either because of similar problems.

Beware of predatory pricing!! A very simple toilet repair will cost you over $800. Technician said he would get a part from the van (which apparently does not even come stocked with simple fill valves) and be back in 10 mins, only to return well over an hour later. He volunteered that I would only be charged for an hour as the job was “less than an hour”, but I end up getting charged for 3 hours. The cowardly office is not willing to even discuss with you on the phone…they just hide behind emails telling you over and over that the technician has no authority to discuss pricing and that you approved the small print of their GPS-based pricing, which they pressured me to approve while on the initial phone call with them in return for a prompt visit. 61 minutes means you will be charged for two hours of labor, and 121 minutes means you will be charged for three hours, and so on. And believe me, they control the minutes and you (and even the honest technician who is in your apartment) have no say whatsoever, even though the technician went to the wrong apt and got lost in my building! For all I know he got a coffee too! Beware of the small print!! An unethical and cowardly company. Other reviews have also indicated the same misleading pricing and dishonesty so this is not just a one-off criticism! BEWARE

Excellent service ! Diagnosed the issue quickly and fixed it efficiently, all at a fair price. Will definitely be using them again in the future!!

Predatory price policy! Beware! I believed that this company would be honest and employ people that would uphold the pricing policy and the hourly rate by providing efficient service. Clearly, the GPS tracker policy is a scam and a means of up charging customers. I was able to lower the price in the end because I have time stamps documenting the coming and going of the plumbers, if you use this service you should be mindful to do the same to avoid being taken advantage of.

Received professional and efficient service from both the office and plumbers. I called in an emergency job and they coordinated technicians to be onsite within 2 hours! Unbelievable service! Highly recommend to anyone who is looking for a diversified plumbing company with very experienced plumbers and office members! The dispatch department goes above and beyond to ensure top tier service from start to finish. Definitely the best plumbing company I’ve dealt with.

They came out to my home on time, and the crew was friendly, yet professional. Began the swap out of my water heater and the comparison was night and day. Brianna was very helpful on the phone and everyone in the office made sure I was taken care of. I would leave more stars if I could. Thanks Genuine Plumbing!

Genuine plumbing is our go to company for any of our plumbing related needs. Clinton and his team, are so prompt and responsive, provide excellent service, are highly professional and have great pricing.

I strongly suggest avoiding this company. They grossly overcharge and when the shower faucet they supposedly fixed started leaking again just a few days later, they would not take responsibility and said they would charge all over again to fix it.

In response to my review, above, the owner responded and said they strive to be helpful and if there's anything they can do to help, to let them know. They charged me almost $1000 to fix the faucet and three days later it was still leaking, so yes, they could help by giving me a refund. Will they?

I wish I had listened to the other reviews warning me about this plumber. Unfortunately, my experience confirmed every negative comment. The plumber came out but didn’t fix a single issue. Without asking for permission, they went to several stores trying to find a part that didn’t even exist — and then charged me for that wasted time. To make matters worse, they left my bathroom in a complete mess and still didn’t solve the problem.

A week later, I hired a different plumber who fixed everything perfectly, charged less, and spent way less time. Save yourself the trouble and stay away from this one.

We use Genuine Plumbing to keep our shop and offices operating efficiently. They also handle our required inspections. During the recent cold snap we had a pipe freeze up over the weekend and cause a flood. Genuine responded promptly and remained on site until the problem was fixed. The plumbers are top notch. Highly recommended.

We’ve been working with Genuine Plumbing for years, and they have consistently proven to be reliable, professional, and incredibly responsive. Whenever we’ve had an emergency, they’ve arrived quickly and communicated efficiently every step of the way.

They’ve completed several projects for us over the years — from installing hot water heaters, to handling a gas shutoff and getting it turned back on, while keeping us fully updated throughout the entire process. They’ve also managed major leaks in both our retail units and residential apartments, including burst pipes, and handled everything with expertise and care.

Their team is always easy to reach, with quick responses to emails and calls. We truly appreciate that they always confirm with us before proceeding with any work outside the original proposal or price range. Their technicians are professional and patient on-site, taking the time to explain the issue and their plan before starting repairs.

Highly recommend Genuine Plumbing for any plumbing needs — residential, commercial, business, or personal. They are truly dependable and a pleasure to work with.

I've been working with Genuine Plumbing across multiple properties, and they’ve consistently proven to be one of the most reliable and professional vendors I have on speed dial.

Their technicians are exceptional. They are knowledgeable, efficient, and dependable, and they approach every job with a level of care that gives me complete confidence. Their coordinators deserve their own honorary mention are truly the backbone of their operations as well. They're incredibly communicative, responsive, and organized.

Genuine Plumbing as a whole is extremely trustworthy and dependable. It’s rare to find a team that delivers this level of consistency and service.

Great service

Experienced and good service

GREAT LOCAL FAMILY OWNED PLUMBING BUSINESS

Family owned. Reliable, great work.

Made time,for an emergency even though they were very busy

Excellent as always..go above and beyond to resolve my problems or repairs..

Quick response, neat, professional work with no leaks.
Thank you Tornquist, once again.

Very prompt and also fixed another problem we were having that was separate from the initial request.

Fast and Professional! They swapped my water heater, hauled away the old one, and cleaned up in just 2 hours.