Appliance Repair reviews in Williamsville, New York

Rich the repair man was professional and knowledgeable! Unfortunately your call center team and scheduling process as well as, constant rescheduling of my appointment was a source of frustration and very unprofessional. I will avoid purchasing a warranty product in the future since it took 4 weeks of rescheduling to get a service man out. I had already had the repair done at my own cost before your tech arrived. Who wants to wait that long for a repair.

Mr Charlie was awesome. Very professional, on time, and knowledgeable

The worst experience I have ever had. They have no cancelled my appointment 6 times the day of appointment. Terrible experience. There is not even people to talk to directly to get the problem solved either. I would give a negative 5 stars here if I could.

Updated: the owner told me to call the number he listed in the response. I have called that number at least 5 on multiple occasions and the customer service folks telling me that they cannot schedule the service until the part arrives.. the part arrived at my house a week ago and have been rescheduled twice since! I’ve had to taken multiple days off from work to stay at home just to wait for no one to show up from Sears. Just today alone I was supposed to have a service call sometime from 8-5. I called at noon to get an update and they said someone will be there. Then I called back at 4:30pm and they said someone will be there. Same thing happened on Monday. Now I’m rescheduled for Thursday and have been doing this song and dance now for 4 weeks!!!!!!!! It doesn’t get much worse than this from a customer perspective. The website doesn’t communicate with dispatch or the shipping of the parts. I shouldn’t have to keep calling to prompt the service team to come finish my service! Ridiculous. More then happy to talk to the owner on the phone if you want to call me

I couldn’t be any happier with Williams’s service that he provided today. He gave me a complete understanding of the problem and the exact cost of what it was going to take to fix. Yes a little pricey, but considering my circumstance, it was worth the price. The only issue I have is this automated system. This call was canceled once by your system the day before yesterday. The reason for The cancellation was not given. It was changed to today between eight and 12pm. It disturbed me that I did not get any call telling me of the time change until around 5 PM Wednesday. I was not happy. It was a good thing that it wasn’t canceled today and the tech was really very good that helped.

Dont recommend. Use a local company with a person that you cam actually talk to on the phone. This place sent someone to fix my leaking dishwasher. Charged me $140 and said it was fixed. Started leaking again right away. I cant get ahold of anyone in person to talk to. I set up an appointment to have some one come out again and they didn't show up after giving me a 9 hour window of time that they would show up.

Update: I unsurprisingly got the same generic response that they give to every bad review. You can call that number they give you all that you want. You cant get in touch with a person, just an AI bot that would love to set up an appointment for you. They wont resolve anything for you.

Jason was fantastic, got the job done quickly and left the area clean. Great communication as well.

Kevin called to let us know he was on his way and to make sure parts had arrived at our house and we were ready for him. Followed up on last technician to assure the same problem was still occurring, and it was. After installing part and further troubleshooting it was determined our refrigerator could not be fixed. Kevin stated we’d receive a phone call in the next day or two from Sears as they would be replacing the entire unit. Kevin was very prompt, knowledgeable and professional.

My recent experience with Sears Home Repair has been extremely disappointing. There is no access to a live agent, and everything is routed through an AI agent, which repeatedly insists that appointments are scheduled—even when they clearly are not.

The technician was unable to diagnose a straightforward issue, and instead suggested replacing multiple parts “to see what works,” which feels like a waste of time, money, and resources. It gave the impression that they prefer trial‑and‑error over actual troubleshooting.

Scheduling has been another major problem. They set appointments multiple times, and never showed up. After waiting more than five hours, the AI system still claimed the appointment was active, while another agent sent a message saying it was canceled. The lack of coordination is unbelievable.

Overall, I’m not sure what kind of work ethic this company is operating under. Between the missed appointments, the inability to diagnose basic issues, and the confusing communication, I cannot recommend this service.

Had great experience with this company. Highly recommend. Quick service and very professional!

World Home Warranty was great at getting a repairman to complete the work done on my dishwasher. They sent out Harrell Appliance Repair and Dexter did and awesome job.

They were great and easy to work with.They resolved the issue in a timely manner. Awesome

A technician was sent out to my house a week ago to assess my dyer and parts where order and 5 days later the parts came in and I received my appointment the next morning. My dyer is up and working again Thank you happy customer