Constraction reviews in Yonkers, New York

*Original post stated Nov 2023; damage was done Dec 2023. I only gave them a one-star rating because I could not give a negative or zero rating; THEY DESERVE A ZERO. December 2023, I had damage to my basement due to flooding; I called a number of people/businesses before speaking to someone (Joe or Ralph?) at ServPro. I met two workers named Jovany (they told me the spelling was different)-who after speaking to me about the services (clean up, deodorizing and washing and drying of clothes) had me sign a tablet authorizing them to "suck up the water" and deodorize the place. I told them that I did not have a lot of money and wanted an ESTIMATE for what the cost for services would be; they said it would be provided later. That night, I spoke to someone named Joe who sent his plumber to clean the sewer line; I paid him a total of $750 because he had to return to the home a few days later to again to clear the line. I also told them that my mother was very ill and hospitalized and that I wanted to know the cost in order to budget for it and could not handle anything in the tens of thousands in fees--again I was told that someone in the office would provide the cost. The shorter Jovany also told me not to "worry about it" because ServPro would speak to the insurance company on my behalf and discuss cost as they had previous experience with doing so. The taller Jovany told me that they would take pictures of all of the items that were in the basement and send the pictures to ServPro, WASH AND DRY ("we have people that do that") all of the clothes that may have been wet due to the flooding and "bag up" items that weren't damaged but that needed to be away from the area. I was told that the clothes and items would be returned to us once they were washed and dried. Our clothes were kept for months, they DAMAGED THE LINE TO MY OIL TANK (verified by oil company employee) while pulling/digging up the floors, and dug up the flooring and the lower part of the walls. When the owner's son came to me a few weeks later and tried to get me to sign ANOTHER tablet form to install the flooring, I told him that I could not sign anything else until I received some sort of ESTIMATE. On 12/7/23, I received a document stating that the cost was "To be determined" and a document on 12/8/23 for "Release for Disposal of Belongings"--still no cost estimate. I sent texts to both Jovany's re: cost estimates and how to turn of the machines that they kept running in my basement 24/7 for days--I would not receive responses until I reached out and left a message asking for a Supervisor-then I would get a call back apologizing for the late response. After numerous requests for an ESTIMATE, voicing my dissatisfaction with their practices and requesting a call from a supervisor (I had spoken to Esmeralda a few times), I received a bogus invoice for over $30,000. For what? To tear up flooring, and bottom half of the walls and cutting a hole in the basement ceiling? After speaking to Ralph about my mother's illness and subsequent death, Ralph told me to "settle things" around my mother's final expenses and then reach back out. In the interim, they had requested insurance payment information (insurance paid $5,000), which I provided. The final straw is ServPro sending a poorly-written letter demanding almost $60,000. Again, for what?! I don't have it and they are thieves! They did not restore anything! I got estimates for restoring the entire basement that does not cost anywhere near that! I am not through with SUBMITTING NEGATIVE REVIEWS ABOUT ServPro and I would NEVER NEVER NEVER RECOMMEND THEM. SERVPRO NORTH YONKERS IS THE WORST!!!!! They need to be sued by everybody!

Servpro of Yonkers is a great company to work with when the worst thing happens to your home. The owner Ralph is communicative and knowledgeable and his crew is hard working and efficient. If somebody I knew had a flood in their home, I would recommend Servpro of Yonkers

We had an issue with mold in a house we recently purchased. The actual remediation work done by the Serv-Pro crew was good. That’s where it ends. We were told by Ralph that in “no way would be out of pocket more than our insurance deductible”. He asked to do the rebuild after the remediation was completed and when we asked for a quote he said “Why do you care? The insurance company will pay for it.” Our insurance claim was then denied. Ralph said he would take care of it and talk to the insurance company. He never did and we ended up coming out of pocket $18,000. The issue ended with us receiving a call from their accounting department saying our bill was past due when were never even given a bill after three months of asking for one. Hire these guys at your own risk.

After hiring SERVPRO of Yonkers North, my personal information was compromised and fell into the hands of scammers. I strongly suggest that any potential customer read about my experience before using SERVPRO of Yonkers North, as well as other locations under the same ownership (including SERVPRO of Yonkers South and SERVPRO of Scarsdale/Mount Vernon).

Here is what took place. In September 2024, SERVPRO did a mold remediation job for me, in the amount of roughly $5,000. Five months later, I received a call from someone claiming to be a SERVPRO employee, stating I had been overcharged and was due a refund. This caller knew the exact amount I paid, the date of service, and the location of my SERVPRO job – details only SERVPRO could have had. They then asked for my personal information to refund my credit card.

Shortly after this call, I discovered unauthorized attempts to use my credit card at various merchants, and efforts to add my card to Apple Pay, over the prior days. Notably, my credit card number was shared with only one merchant (that being SERVPRO) during the entire year 2024. As a result, it seems highly unlikely that this fraudulent activity came from anywhere other than my SERVPRO payment form.

In summary, after hiring SERVPRO, my personal and payment information (including information only SERVPRO could have had) was leaked to scammers and credit card fraudsters. This is unacceptable and should absolutely not have occurred.

In response, SERVPRO failed to acknowledge the breach, took no responsibility for what occurred, and offered no restitution to make the situation right. Even the receptionist at SERVPRO was far more understanding and apologetic than the owner – which speaks volumes about how this business operates.

Given this experience, I would strongly warn anyone from using SERVPRO of Yonkers North or any commonly-owned locations. Their inability to safeguard customer information or take accountability for security failures makes them an unacceptable risk.

Giovanni and his team handled my emergency flood quickly and efficiently.They were easy to deal with and exceeded my expectations!Highly recommend

I was very impressed with the cleanup done so efficiently and the work was done with care and it looks awesome. They cleaned up everything after they were done. Would recommend over and over again

I want to specifically thank Carlos and Gustavo for the amazing work they’re doing. We are so happy with our remodel, and special wonderful thanks to Lupe, their manager. Our bathroom is so gorgeous!

Working with SERVE PRO of Yonkers North have been thus far an absolute pleasure. Giovanni have been awesome with responsiveness and communication. We’re still attempting to resolve the issues that I have but I have absolute trust in Steven, Carlitos and Giovanni. I highly recommend.

Carlos from Serve Pro did an amazing fixing my living room. He showed up on time, worked hard and made our living room look amazing! Would definitely recommend him!

I recently contacted ServPro on Yonkers North to complete a major flood excavation project and reconstruct of basement area . I couldn't be more pleased with the results. From the initial consultation to the final walkthrough, their team demonstrated professionalism, expertise, and a genuine commitment to quality.
The crew was punctual, respectful, and kept the worksite clean and organized throughout the process.
Carlos was the main contributor to the project. He was outstanding in his constructive skills , Craftsmanship and execution of every single detail to completion. He was AMAZING!!
Communication was clear and consistent, and they were always available to answer questions or provide updates.
What truly sets Servpro Services apart is their attention to detail. Every aspect of the build was executed with precision, and they went above and beyond to ensure that the final product exceeded my expectations. Whether it was custom finishes, structural improvements, or design suggestions, their input was invaluable.
I highly recommend Servpro of Yonkers North to anyone looking for reliable, high-quality construction work. They’ve earned my trust from the initial consultation to the final walkthrough, their team demonstrated professionalism, expertise, and a genuine commitment to quality. Carlos is truly the Best !! The Area is absolutely Beautiful!

Great service Awesome cigars

Great professional service!

Great service. Very professional and courteous.

I’ve been using their services for quite some time. They’re very efficient, accommodating and easy to communicate with.

Highly impressive on every level. Professional, fantastic customer care, thoughtful, excellent follow through. They took the time to make sure they did a thorough job and our family is deeply appreciative.

Excellent Service, the gentlemen were polite and serviced the area perfectly.

We had a great experience with Hi-Tech. They cleaned every hallway carpet in our building (floors 2-35) and lobby. They were on time and professional. I will use them again and recommend them to other property managers and businesses.

I had an amazing experience working with this company. Everyone was incredibly professional and efficient and advocated for me with the insurance company. Highly recommend.

Excellent and professional service. Our tech was great and extremely thorough. Got out all the smoke damage!

Great courteous service. They showed up on time and were very professional. They did a great job with the a biohazard situation. They took everything we asked and double checked on other items. Once they finished we did walk thru and the clean up was great. They are definitely worth everything penny.

I want to express my appreciation for the exceptional attention to detail. The quality of work truly speaks for itself.