Home Services reviews in Apex, North Carolina

Half my house they don't spray for weeds and the other half is just the same. I pay 150 dollars a month for these guys to cut my devil strip and spray weeds! Can't even get that right. Even better, I have dead leaves from last year on my sidewalk!!!! Don't use this company waste of my time!!

I am revising a review I posted earlier due to a miscommunication. I have worked closely with James, the owner, and he quickly worked with his team to get my yard serviced. His team did a great job and I appreciate James' customer service and responsiveness. I look forward to working with this company going forward and am happy to support a small, local company.

Their team did an excellent job planting trees and shrubs around my house this winter. They provided us with a comprehensive landscape plan that detailed the placement of each plant and explained the reasons behind their choices. Sydnee was exceptionally communicative, and I am generally pleased with the final result.

James did a great job putting up our Christmas lights. There is a slight inconsistency but he explained the reason was due to the different clips I purchased. He arranged them in a way that you really can’t notice it. I am pleased with the job and his overall professional customer service. Thanks for following up to make sure I was satisfied.

James and Apex Lawn Company have been wonderful to work with. They are reasonably priced and have kept my lawn in good shape. It’s nice to not have to worry about it and let them take care of everything.

Absolutely awful service. Had communication problems from the beginning. Ended up cutting my lawn without permission for two and a half times the initial estimate, which amounted to 207$ for a one time mow on a small residential property.

I paid but left a bad review.

This is where it should have ended.

After I left the poor review on another site, however, the owner continued to text me, arguing that he’s actually the world’s gift to lawn mowing and that I should be grateful he even did it! This is unhinged behavior. Not someone you want to have access to your home. I eventually had to block his number. The office has continued to try to call me even after I have made it clear that I won’t take the review down and do not wish further contact. Think about this before you decide they are worth your time.

Edit: google did not remove my initial review. That is a lie. I wrote a different one to call out his subsequent behavior. That’s what this was about. Not the work. Not the money. It’s that he feels comfortable trying to bully people who aren’t satisfied with his work. Don’t trust this person.

When they showed up, the work was adequate. However, they would disappear for months at a time, during which time they never returned phone calls or communicated at all. We had to cancel our credit card to stop monthly rebilling with no service. The owner would eventually call and say he'd been sick. After we'd had enough we tried to cancel a few times, but they would keep randomly showing up. After the most recent interaction I think I've finally succeeded in actually cancelling service, but who knows.

Rarely answers calls, does not respect the customer, and tests patience (apologizes for this a lot, but behaves very rudely). Did a poor job (we had to redo part of the work, at our expense), got money upfront without completing the job, and left a lot of dirt . Spoils something, sometimes arrives very late, often postpones work or just disappears for a few months while leaving his equipment in our backyard.
Unable to make a reasonable estimate and invoices, often simply does not provide it and informs us after the fact when the work is done and asks for money without caring whether his work was accepted or not. Unable to plan time. Creates difficulties for customers and their neighbors, lies often.

My new home has a large and complex lot that requires various care, far above simple lawn mowing. These folks tend to the property incredibly well and with continuous suggestions for how to care for and maintain my property ensuring it never looks anything less than pristine. I’m very happy with the service and it takes a ton off my plate so I can just relax and do what I enjoy vs being a full time grounds keeper in addition to my job and life :) Highly recommended.

Ryan has given us Excellent service taking care of our lawn and recommending necessary services. Excellent job with mulching the flower beds and weeding.

James had been so great to work with. He is responsive, approachable, and quick to get things done. His team, David and Alex, worked quickly to get out mulch on our property and ensured that everything was pristine before they left. Great company to do business with!

Not able to do any work and finish it, not provide a predictable estimate. We asked for an invoice multiple times without any response from the business owner. After disappearing for 8 months after we "fired" him, he sent a late invoice with due payment 24 hours and threatened with sending it to collectors. In addition the bill was signed the same day he asked for money with 15% interest if not paid..
We were ok to pay for part he managed to complete, but this seems not sufficient for him.

Within few minutes of my review he had multiple 5 stars reviews appeared, what a coincidence, to fix up his rating.
I wonder how many positive reviews are actually real. This guy is laughable.

We did the aeration package and top dressing. Great service with good value and timing! Our lawn has never been so green one week after the service. Our neighbor thought we painted our lawn. See before and after pictures.

I started with Apex Lawn Care this summer, and they were inconsistent at best. The heavy rains coupled with what seemed to be some staffing issues made for inconsistent service. Since Ryan has started mowing my lawn, the service has greatly improved.

I was a previous client of theirs in 2022 that dropped the service due to poor performance and poor communication. Last fall, James reached out to me and let me know they were using a completely different service staff and had brought on help to organize the business better with a dedicated customer relations personnel role. So I gave them another chance. And they did a good job from fall of 2024, until recently. However since the start of summer, when I was able to reach them I was told they are experiencing staff shortages again and it has certainly been reflected in the lack of work; our lawn has since been taken over by weeds again and become burnt out following the last fertilizer application, despite our irrigation system watering regularly. And now the company is back to not following up on texts and calls except maybe a week later indicating they are 'waiting for it to stop raining' (yet no service techs come out in the following week when there wasn't any rain). The staff has been nice on the occasions I have been able to talk again but sadly they have become unreliable once again, despite the second chance

Avoid at all costs. James seems well intentioned, but he makes promises he can't deliver and, as others have said, continuously blames others for his inability to deliver. Poor communicator. Strongly suggest you look elsewhere.

We had pine straw installed in the backyard and were impressed by their communication and very fast delivery of service with high quality. Highly recommend!

Even from the beginning his team missed cuts. I paid extra for compost and soil to be added to my backyard before aeration and seeding. None of it ever happened. The soil was delivered but sat in the road untouched for a month until I finally had to spread it. I would not do business with this company again.

Never been SO happy with my lawn and landscape! A+ all the way.

I 100% recommend The Yard People. Lloyd, the owner is a patient and polite guy and my lawn has never looked better. 5 stars.

We have been using The Yard People for a year now. I have been very satisfied with the service. Zach always addresses our needs and is very friendly. The grounds on our property look wonderful. Thank you Yard People!