Appliance Repair reviews in Burlington, North Carolina

So very disappointed in this service. My mom needed a refrigerator repair and I found Porterfields online. He was prompt the first time he showed up. He told my mom and I that the problem was "human error." He suggested that we empty the fridge, turn it off, and wait 24 hours. He charged for the service call, which we expected. He also said that if the problem returned within 7 to 10 days, to call and he would return without charging my mom. Almost immediately after plugging the fridge back in, the fridge began to have the same issues. My mother left him three separate messages with absolutely no response. He spoke very highly about his experience and knowledge, so this lack of response was extremely frustrating and disappointing. My mother has since had another repair service and they immediately identified the issue and have repaired it. I would not recommend Porterfields Appliance Repair.

I wasn't home when he was there, but from what I have been told, he was very nice and friendly,

Very knowledgeable and quick. Thanks Greg for your expertise on our washer machine.

Great service tech was knowledgeable on my gas stove would definitely recommend his service to others

Greg, our service man, did not even try to look into my washing machine problem. He took one look into my small laundry room and said “I will see what I can do”. He was telling me within two minutes there was nothing he could do. He didn’t even try to help me drain the water out or look to see if it was clogged up! I’m so disappointed with the service and I do not believe I should have had to pay for a “service call” . There was NO SERVICE AT ALL. Total waste of time and money!

It took 6 requests for them to come and diagnose my issue with the hvac system they always was claiming that that they sending Jonathan L but he never showed up but would constantly reschedule my appointment finally someone else was reassigned the appointment by Scott who resolved my issue over a month later.

This is horrible company. They have an employee name Jonathan L that supposed to be coming to my house for three weeks and have not gotten here yet. Lied yesterday like he came to my house and fixed my system and I have cameras all around my house there is no signs of him coming to this house. He talked about ordering a part for a system you have not even looked at and not even been at no time near this house to look at a system. I do not care very much for people that lie and steal. He is a piece of s that bad word that I do not want to say. Date of service supposed to be 10/31/2023.

Tech was on time and quickly repaired the refrigerator. He was polite and explained what he was doing.

The technician was very good at his profession, explained what caused the problem and repaired it in now time. He was very courteous at all times. Thanks !!!

The tech NEVER came and never called. I wasted $165 dollars and waited all day (8a-5p) for nothing. I want my money back! They messaged me that I would be the last customer on the list .I checked both phones (cell and house) and did not have any missed calls. No voicemails were received. I will never use your company again!

James did a great job fixing my mom's dryer. He treated her with courtesy and respect and we appreciate his help!

I waited all day long with no contact until 3:00. I called 4 times. I got a text the technician was on his way and at 3:00 when I called back they said he was in Greensboro which is 35 min away.

I had the pleasure of working with Drew with Sears Repair and he was amazing knowledgeable. I suggest him to anyone!!

The technician, Osei, did excellent work repairing the refrigerator. The Sears Appliance Repair company, however, was horrible. Endless texts and emails that made no sense, they didn’t know where the parts needed were delivered and thought we had them (we didn’t) and kept pushing back our repair date. We went over a month without our refrigerator and no offer of compensation was mentioned.

Technician was very nice & pleasant while remaining professional… in addition to being VERY knowledgeable of services needed. Thanks so much!

My technician was great. Somehow there needs to be some adjustments to the existing protocol. To have a technician to respond to your home and find the issue, then have to wait (10) days before repairs are completed is not satisfactory.

Let me start by saying the people in the call center at Sears have no idea what they are doing. First, after a extra week’s delay in my part being received from a parts company less than 30 minutes from my house, my services was delayed another two weeks because the call center closed the ticket on my call, without notifying the technician or completing the job. Finally after six weeks, we have gotten heat restored to the 1st level of our house. Again, the technician was fantastic. He did exactly what he was supposed to do. But I would never again recommend Sears to anyone for any kind of repair.

My fridge quit 2 days before July 4. I only now got the service man out here to fix. He had to order the part but could not come back until Sears told him he could not come back even if the parts came in tomorrow. He had to wait for his schedule. I have enjoyed working with Choice home warranty but not Sears. It wasn't the boys fault he said it was Sesrs

Couldn't be less happy. Absolutely no communication from them to me about the 2 week delay, no way to contact anybody. The technician could have made a simple phone call to let us know what was going on but no. Wouldn't recommend this service at all.

James was polite, knowledgeable and very professional in his troubleshooting and service of our washing machine. He changed a drive belt that had worn out, and the work area was spotless when he was finished. Thanks so much for sending him to service our machine!

Factory warranty made 9 appointments and never showed.