Appliance Repair reviews in Burlington, North Carolina

The Tech was very professional. I cannot say the same for the warranty company. My problem is still very much an on going problem. We are not happy about the outcome. Warranty companies that don’t fix problems that are in the scope of the policy but aren’t fixed because we can pass the buck is a big disservice to the customer. I pay the extra cost for the unexpected and to get a oh well is unbelievable.

He Arrived as promised; very courteous, went right to work. For 1st time after 17 yrs, I could not push the replacement filter back into bottom of fridge! He easily inserted filter and now I have ice and cold filtered water🤗 thank you

Johnny is an absolute gem! He came to fix our Bosch dishwasher and did an outstanding job—quick, efficient, and spot-on with the diagnosis. This isn't the first time he's saved the day; he's repaired several of our other kitchen appliances in the past with the same level of expertise. Johnny is incredibly knowledgeable, super friendly, and always takes the time to explain things clearly. We're thrilled with his service and highly recommend him to anyone needing reliable appliance repairs. Five stars all the way!

Repair person showed up on time. Was very thorough & explained what needed to be done & gave me my options! He took the time to check out everything & did an excellent job of cleaning up,

Robert did a great job and has a really great personality.

The technician, Drew, was incredible. Clearly very knowledgeable and eager to help.

James was great. Friendly and informative. If I need appliance assistance I will definitely go with Sears again. He was able to get my dryer up and going while giving me valuable information about how to preserve the life of my dryer.

After appointment being canceled twice (2 days in a row) I’m starting to feel no one is ever going to show up.

Jorge was great, dealing with Sears was terrible. Been waiting 5 weeks or so to get refrigerator fixed because Sears WILL NOT TALK TO YOU. They want to type chat and this wrong parts ordered and delayed work. Hated dealing with them. But Jorge was super nice and apologetic.

He was knowledgeable and knew what he was doing. I appreciated his honesty and courtesy upon walking into the home of a frustrated customer. Which was know fault of his.He handled all of this with kindness and thoughtfulness and proceeded with fixing my dryer. It is working once again without noise.

Service technician was friendly and he took the dryer apart and showed me everything that was wrong with it. I went and bought a Maytag cause the price to fix it was near what I paid for it. I'm thankful though he took the time to come out and be honest with me.

Tech was very friendly and knowledgeable of his job.

Near, clean, knowledgeable, and well spoken. You are lucky to have an employee of his caliber..

Mr. James did an amazing job to make sure my whirlpool washing machine was working properly. Mr. James was kind, efficient and knowledgeable. I was pleasantly impressed. I highly recommend Mr. James.

The technicians are fabulous!! The customer service sucks and the technicians have just as much trouble supposedly reaching customer service as customers do. This will be my one and only time using Sears appliance repair BUT it is no reflection on the repair technicians, it’s the customer service they provide. So kudos on the repair techs you hire, but shame on you for your poor customer service skills. Techs deserve a 5, customer service is a -100.

Greg was truly unprofessional from the moment he called me to let me know he was coming, and he got worse when he came over. He accused us of being the problem, despite us telling him we didn’t do what he accused us off-especially since this is the 4th time the problem happened (clearly a poorly made washing machine,) and the 3 repairmen through sears before him never accused us of anything-they just fixed the springs. We see now, it’s not the springs, so we asked him for a different answer and he ended up changing the control sensor. Because of how he treated us and raised his voice, we would NOT hire him again.

Willie was phenomenal. He went above and beyond and took the time to explain everything that he was doing. We really appreciated his professionalism and friendly demeanor. Highly recommend!!

Great service call. Greg was fast and efficient. Also offered guidance for any future issues.

I wish I could give him a 10. Osei is fantastic, very knowledgeable and friendly.

After 2 missed appointment dates, Greg called and let me know he was on his way. After observing my Electrolux front loader, he advised there might be little he could do. Because of some unevenness of the vinyl tiles, and the fact that the washer is on a pedestal, balancing would be difficult to obtain. He moved it slightly until it appeared to be stable, then ran it on the spin cycle.with no laundry inside. Again, it appeared to be stable. I paid by check which he photographed along with my driver’s license. My husband was not comfortable with this procedure. He felt my information could be at risk. We did not communicate this to the technician. Overall, I considered him to be competent and able to explain his processes. Other than my disappointment that the stability fix would not last very long, I was satisfied with his performance.

The repair technician Andrew F. is very friendly well experienced and informative. Fixed the problem with no issues whatsoever.