Appliance Repair reviews in Burlington, North Carolina

Technician Osie did a good job but the price for the diagnosis was very high 75 would be much more reasonable.

The tech that came today was great. Finished the job the original repair person didn’t do. The initial service request was on April 30. The parts came in on the 20th of May. We had to postpone it one time but now after several reschedules Drew came and did an excellent job. He needs to be paid for what the company told home would be a 30 min job that took close to 3 hours. I hope he is compensated for the extra work he did. That’s what customer service is about not just trying to get by. Keep up the good work Drew!

James was a delight. He kept in touch with me so I knew when to expect him. He was friendly, polite, and professional. My washing machine is running like new again. Thumbs up!!!

The sears technician was professional. When he arrived he was very courteous. He knew exactly what was needed and fixed refrigerator in a modus time. Thank you!

Do not do business with this company. I had to pay an exorbitant price for parts and labor in advance of any work actually being done, and my appliance is stil not repaired because I've been waiting 2 weeks for a part. When I initially contacted them about the missing part, they said 'our records indicate it's been delivered'. When I sent them the shipper's link showing the part status was 'Label created' and was still waiting for them to provide the part, they said they would research and provide me an update. I have contacted them three times since - chat is the only way to reach them - and each time they have said my issue is important, they have notified the appropriate team, and they would contact me with updated information 'as soon as possible'. I have received not a single update. Zero, zip, nada, zilch. It's like dealing with a black hole of incompetence.

Drew was awesome! He gave me a heads up call when he was headed my way and let me know he needed to stop for gas prior to coming out. Once here he got right to work and diagnosed the problem as a simple fix which was reassuring that I wouldn't have to replace my whole compactor unit. Told me how to avoid this problem in the future. While working he left the workspace clean and orderly and put the unit back together better than I had it (I had taken the top panel off to see if anything was jammed) after he was done he wasn't overly pushy about the payment nor did he just bolt out the door once payment was received. Definitely recommend Drew as the go to sears repair guy!

Drew was very patient and provided details on the how what and why, so that me and my partner could understand what was going on with our gas range. He provided recommendations to alleviate the issue moving forward and ensure that our safety was sustained through testing the equipment and gas levels prior to leaving a few times. I am definitely released of the concerns and feel safer thanks to his work today, I greatly appreciate you Drew!! We are really to cake now 😁

Greg was Wonderful… He is super skilled , very professional and very knowledgeable.. It was a pleasure!!! I am so excited over my repaired LG Tromm washing machine. It works great!! Thank you!! This Made my day!!!

My technician, Drew, was very professional and easy to talk with during his visits. He explained what was going on with my range to the point I could understand. He had to order the parts to fix it and let me know the package would be coming to my house. He was very a knowledgeable, nice and professional technician. Before leaving today he made sure that the range was working properly after putting the new parts in. He is a great representative of your company. Thank you for sending him my way.