HVAC reviews in Chapel Hill, North Carolina

Is it possible to give MORE STARS to Boer Brothers?!! They have been exceptional from estimate to installation. We received several estimates when we decided to replace our system. The Boer Brothers proposal was the most thorough and comprehensive, with an itemization of every element as well as different options.

Also, their response to any inquiry and service calls is timely and impeccable. Applause! Applause!

The fact is that BOER Brothers is the most honest HVAC people in the Triangle. That’s critical for the general public who don't always need new units but just repairs. Everyone else pushed something we didn't need. We also had some well-known basketball coaches in common! The technician who they sent was very professional as well.

Service tech was we're very polite and explained everything well. Good job!

Had an issue with my HVAC until and I was able to get a technician out there same day. Travis is the man, professional and incredibly helpful. Prices were fair and the work was solid, but Travis is what earns the 5 stars.

HUGE thank you to Tom and Boer Brothers for coming out same day to fix our AC in 90 degree weather. The cost was extremely reasonable and Tom was so thorough inspecting every aspect of the HVAC and explaining it along the way. We were quoted almost $2500 earlier today by ARS/Rescue Rooter Durham to replace multiple parts and were told it couldn’t be fixed for at least 4-5 days. Tom charged $268 and had it up and running in less than an hour. Call them, you won’t regret it!!!

I got a new AC compressor and coil from Boer. I saw them on Indy Week's best of list. The rep gave me a quote right away and the install crew was courteous and tidy.

These folks are the best in the business. We had an emergency situation where the control panel caught on fire. Boer brothers were there in no time to check it out and diagnose the problem. When I followed up to see what the status was, they dispatched Chase and Al who were in a flash to fix the problem. Thanks to Cody and Charlene, who were so responsive and accommodating, the unbearable heat of summer in an old house is no longer a problem. I will always and only use and rely on Boer Brothers. Thank you, Charlene, Coty, Chase, and Al!

Josh was great. Super friendly and straightforward doing our quote

This review is based on the last few services from Boer Brothers. We are a small business that has been using this company for years on our commercial building. Service has been great but not sure what to say now...

We were just charged $480 all for a tech to tell us a compressor went bad. No solutions, no recommendations, just merely stated that the compressor was bad and left. They were very quick to charge us though!

We will now be looking for another HVAC company to work with after this last experience, just bad business.

I always have a great experience with Boer Brothers. The employees are always professional, friendly and explain things well to people unfamiliar with HVAC systems. I’ll continue to use their services in the future for my HVAC needs and refer them to anyone needing that type of work done.

The installation was perfect. The staff is very professional, and I felt like it was personal that they wanted to make sure everything was just right.

Bryan and Ole came to inspect some moisture/condensation issues I’d been having. They were courteous, thoughtful, thorough and happy to show & explain their diagnosis (which other hvac companies had failed to notice or care about). Happy to have them in the area.

I had positive experiences with Boer Brothers installing my units in the past. However, my most recent attempt at an A/C system repair left me quite frustrated. I ended up using another company to complete the repairs at a lower cost and more quickly when I couldn't get answers to my questions about the large estimates I received after paying over $450 for the initial repair. Follow-up promised to address my frustrations about the quality of the initial work never happened. The Dispatch Manager Kim seems to be doing her best. The rest of the team around her seems either overwhelmed or worse. Unfortunately, I can't recommend Boer Brothers at this time.

I'm always impressed with Boer Brothers customer service and knowledgeable technicians. They arrive on time and explain exactly what they're doing.

My husband and I moved into a new home 14 months ago and recently signed up for an HVAC maintenance contract with the original installer. During the inspection, the technician noted corrosion and recommended a fix—which puzzled us, since the unit is located inside the home and is just over a year old.
We reached out to Boer Brothers for a second opinion, and we’re so glad we did. Kim, the dispatch manager, was absolutely amazing. She took the time to speak with various technical staff to get us clear, thoughtful answers. She then scheduled us for a free consultation and truly went above and beyond in every aspect of customer service.
We’re incredibly grateful and look forward to a long-term relationship with Boer Brothers. Highly recommend them!

I’ve been a Boer Brothers customer since 2012. Bryan Boer himself came out to quote our original system, and over the years they’ve installed and serviced several others for us. I’ve always known they charged more than some competitors, but I didn’t mind—because I believed their work and integrity justified it.

That trust ended with my most recent service. I was quoted $393 to replace a capacitor—a part I can buy from Johnstone Supply in Durham for under $20 (or as little as $7 for the cheaper version). Replacing it takes about 5 minutes. The $99 diagnostic fee is understandable; the parts markup is not.

This is for a 7-year-old system they installed, for which I pay a monthly maintenance fee. I was even told it’s still under warranty, yet somehow the “warranty price” was higher.

That’s not a premium for good service—that’s price gouging. After 13 years of loyalty, Boer Brothers has lost both my trust and my business.

We appreciate Isaac so much! He explains his service, recommendations, and how our system works clearly and patiently. We trust his good work. Thank you!

I had Boer Brothers install a new package unit last year, and I’m glad I chose them. Their team is knowledgeable, reliable, and refreshingly affordable. Most importantly, they get the diagnosis right the first time.

In the past, I’ve had two separate HVAC issues and initially went with other companies who could respond faster. Both times, those companies misdiagnosed the problem and charged significant fees without solving anything. Boer Brothers stepped in afterward, identified the real issue quickly, and fixed it without delay.

They’ve earned my trust, and they’ll be my first call going forward. Highly recommend.

I can not recommend Boer Brothers enough!

Our AC went out during the middle of 100+ temp week and needed a full replacement. As first time home buyers and new to the area we had no idea who to call. After receiving multiple quotes through other companies, a friend of mine recommended Boer Brothers to us. I wish we had started at the Boer Brothers.

Gave them a call and Josh, the project manager, was out the next day. We talked through a few different options, and within the hour received a quote with options within our budget. We had a few questions and Josh was available, knowledgeable and very patient with the questions. After discussing, we booked our replacement for the SAME week. Replacement was absolutely seamless. The technicians were on time, professional, kind and worked extremely hard getting the unit installed fully the same day. The payment process was straight forward and everyone at the office was very kind and helpful.

Fast forward 3 weeks, the unit that was installed is running perfectly but we have another, unrelated issue elsewhere in the house. Wasn't sure it was A/C related but gave Josh a call anyway. Again, Josh was out the very next day, looked things over and sent over the name of a contractor.

Josh & the Boer Brothers have gone above and beyond for us and will be our go-to for any future needs or recommendations!

All went quite well during our recent appointment. The technician was very professional and efficient, as well as polite and thoughtful of our home.

Boer Brothers repairman Johnny has been to our house several times to repair and do maintenance on our furnace, which was installed by Boer Bros. He was kindly, quiet, knowledgeable, and competent, and he went about his work in an organized, neat, and professional manner. He fixed everything and gave us the sense that he was looking out for us and also looking ahead for us in order to prevent problems in the future.