Constraction reviews in Charlotte, North Carolina

If I were to rate only the final product, I’d give it 5 stars.
Part of the reason we contracted with Archadeck was because we wanted to do business with a company that had resources, knowledge and experience as opposed to two guys with a truck.
The initial sales process seemed to go smoothly. We were having an outside kitchen built and Brett, the sales guy, told us to purchase a grill and have it in the garage and Archadeck would handle the installation. He recommended going with a Blaze grill. We did that.
When the project started, Archadeck had one side of our driveway loaded with supplies. Andy, the guy that built the kitchen informed us that most of what was delivered was the wrong supplies. But the wrong supplies stayed in our driveway until the end of the project, almost 3 months.
Part of the reason the project took so long was the weather and we understood that. But there was a full week where the weather was great, and nothing was done. Andy got sick and there wasn’t anyone who could stand in for him. At this point, we felt like we had contracted with two guys and a truck. We understand people get sick, but we thought that maybe Andy’s boss might fill in for him for a couple of days just to keep things moving forward. That didn’t happen.
When the project started, I contacted Brett and asked him to add electric outlets to the grill table. Later, I found out that the grill needed electricity. It surprised me that Archadeck recommended the Blaze Grill but didn’t recommend adding electric to the grill table.
As the project was ending, the grill was in place:
1. I needed the grill serial number to register it. They were on the side of the grill that was inside the table.
2. I found out that I needed some cotter pins removed from the rear of the grill to be able to clean it properly.
3. And lastly, I needed a gas hose connected to the grill so that I could connect a propane tank.
Andy had the grill box in his truck and was able to send me a picture of the serial number.
Archadeck initially informed me that they couldn’t help me with the cotter pins or the gas hose.
After too much back and forth, Mike the General Manager and Lucas the Construction Manager came to our house and assisted with both the cotter pins and gas hose.
For the cost of the project, Archadeck should have provided better customer service and not acted like two guys with a truck. The process was painful.
The final product is wonderful!

Addition:
At lease they addressed one of the issues that we encountered.

7 months later:
I'm changing the 3 stars to 4 stars.
Some of the travertine tiles had come loose and some had gotten uneven. I contacted Archadeck and they quickly sent two guys to correct the problems.
The guys did a fantastic job and cleaned up afterwards. Good job!

I’m thrilled beyond words with my new deck! From start to finish communication was awesome. Every question answered, workmanship and attention to detail top notch. Mark designed the new deck, helping me make the best choices of colors and materials. I decided on composite decking, increased the size, and widened and re-routed the stairs for safety. Mason did a fabulous job coordinating everything. His friendliness and hard work earned my trust and respect. This was a smooth project and I’ll enjoy the deck for many years!

Our experience with Archadeck was very positive! We had called Mark two years ago to get a quote on a screened-in porch/deck. He came out and discussed ideas - suggesting a design we had t even considered. We loved it, but unfortunately our financing fell through.
Fast forward two years, we secured financing , called Mark back, and we picked up right where we left off. The crew, especially Armando & Fernando, were professional and did good quality work. Communication from Archadeck was fairly good overall. When we hit a snag with our dirt, they walked us through the process and were upfront about the additional charges.
We absolutely love our new outdoor space and look forward to enjoying it for many years to come. Archadeck gave us a dream come true with good quality work. We highly recommend them for your next dream project!

We're thrilled with our new deck and now can't wait for warmer weather to get out and enjoy it!. Archadeck customer service was above and beyond, craftsmanship of the build is excellent, and the crew cleaned up everyday. We highly recommend Archadeck of Charlotte!

Archadeck of Charlotte is easily one of the best contractors I've ever hired. I was hoping to expand my deck and give it a refresh and Archadeck delivered on all fronts.

Mark Norton was our sales representative. He always communicated clearly, responded quickly when I had questions, and at no point tried to upsell me on materials or options. He knew my budget and respected it throughout the project.

We were always told when someone would be on site to do work without us having to ask, and told what to expect next. When the project was done, everything was cleaned up and a member of the team walked me through every aspect of the construction and gave me time to ask questions or voice any concerns that I might have had.

I've already recommended Archadeck to a family member and will continue to recommend them in the future. They've been extremely professional from the beginning and have exceeded my expectations.

My fiancé and I bought a new house about a year and a half ago which had a deck that we could tell was built by Archadeck from some of the plaques. The deck is probably 15-20 years old and so there was an outside corner which was coming apart. Finally, earlier this week, I reached out to Archadeck about it over the phone and provided photos through email. We set up a time to have someone come look at it. Mike came out yesterday morning and had the entire corner fixed in 10 minutes. Looks much better now and is sturdy as it should be. Although it wasn’t a large job or anything, I wasn’t charged for the work. I have a ton of respect for companies that take pride in their work and know the value of what they do, and Archadeck will always have a good place in my book because of that simple action. I’ve worked with other companies in the past who did something comparatively simple for me and charged $1,000+ for the time and labor. Will definitely follow up with them if I ever need anything done to the deck in the future. If you’re considering working with them, I’d definitely recommend it!

Project #2 with Archadeck of Charlotte. Once again, an outstanding job by the entire Archadeck staff and trades. An outstanding job done by all to complete our outdoor entertainment space with the addition of the pergola, and most important outdoor surround kitchen. The job started on time and was also completed on time. Hats off to the Patio and surround kitchen crew, the pergola crew to include the ceiling installers were spot on in their area of expertise. Finally, the electrical and gas crew completed the job and ensured we were completely satisfied.

We had a very good experience using Archadeck to convert our deck into a sunroom. Our design consultant guided us through the planning stage and kept us informed as we proceeded through the construction phase. When we needed a variance from the town, he accompanied us to the meeting and helped us to get approval.
The workers were on time and did excellent quality work. The materials were also high quality. I highly recommend them.

Archadeck of Charlotte is an amazing company to work with. Not only were they fabulous when they designed and installed my deck 10 years ago, but when I reached out to them regarding replacement of the clamshell deck lighting and a small dry rot area, they resolved both matters quickly and efficiently. It was wonderful to have a company be so responsive and to make the repairs promptly. Archadeck is a company that is easy to do business with.

Our experience with Archadeck of Charlotte was beyond our expectations. From the initial consultation until the punch list was completed, we felt like craftsmen were building an addition for their own homes. Already this summer, we have enjoyed time every day on our new porch. Our deck was nice, but our porch has been a lifestyle changer. We highly recommend using Archadeck of Charlotte for improving your outdoor living space.

-Dave and Chris

My wife & I’s experience with Archadeck was fantastic from start to finish. Keith was awesome to work with!

The entire process was professional and what stood out the most was the communication process throughout the various stages of the project.

Can’t say enough about the professionalism, workmanship, and customer service with Archadeck of Charlotte from start to finish. The finished product was exactly as we hoped. Even better. A few months after the project was completed, I discovered some damage to a few of the railings. Without hesitation, Michael sent an installer out within a few days and totally replaced the damaged sections under warranty! That kind of customer service is getting rare these days. Also, I can’t say enough about Mike (the installer) who performed the repairs. An excellent craftsman and gentleman. He had the work completed in no time. Don’t cut corners with your outdoor projects. Call the best - Archadeck.

Our experience with Archadeck was exactly what we were looking for - well managed and responsive from start to end. We are enjoying the new space.

Archadeck installed a beautiful patio with vinyl windows a few years ago and we needed a few repairs. We were pleased to see that their carpenter was Mike who we had before. Mike does an amazing job, and truly knows what he is doing! We really enjoy our patio, and Archadeck stands by their work!

Archadeck of Charlotte built the screened porch in 2008 from first owner when I purchased the home in 2014. We replaced old screens to newer thick one ourselves due to age, sun, bugs getting in especially stinkbugs and cats, few of the plastic strips cracked and broke when we put them back together.

Couple wks ago, I reached out to Archadeck about replacements of the strips to hold screen in them and provided photos through email. I wasn't sure if the owner had a warranty through them and gave them information. Unfortunately, it wasn't. Spoke w the manager Rebecca and few other managers, they offered to come to fix and replace couple strips at no charge.

Mike came out this afternoon and he had the job done quickly like in 20 mins. Looks much better now and is sturdy as it should be. Mike did a wonderful job. Very professional and pleasant. We are very satisfied.

Although it wasn’t a large job or anything, I wasn’t charged for the work. I have a ton of respect for new companies that took over and take pride in their work. Also, they know the value of what they do and make customers happy especially from previous homeowners changed to new homeowners.

Will definitely follow up with them if we ever need anything repaired to the screened porch or replace whole thing in future. Archadeck was prompt, professional, and did a fantastic job. If you’re considering working with them, I’d definitely recommend it! We're extremely happy with Archadeck.

I am really happy with my EZ BREEZE Windows. The company was professional, knowledgeable, staff and contractors were very personable from start to finish. I would highly recommend them.

We had an amazing experience with Archadeck of Charlotte! Communication was clear and consistent so that we knew exactly where we stood in the process and could ask questions with timely responses. Although we knew we wanted a re-deck, Mark listened to our wants/needs and helped us determine the materials to use. Alex and Malcom did a great job communicating project logistics and when the crew would be on-site. The crew working on the deck did an AWESOME job! Our deck had a number of amenities to work around and the crew paid great attention to detail. We could not be happier with the outcome of our deck and the materials selected! We very highly recommend working with Archadeck and will certainly consider using them in the future for any additional outdoor projects. Thank you Archadeck!!!

Shower stall leaking. No estimate yet. Alfredo very nice

Gemi is incredibly proactive and communication and service is terrific

Great service, knowledgeable technicians.

Best group of guys around ! Highly recommended !