HVAC reviews in Creedmoor, North Carolina

These guys are great! Professional, friendly, personable, and quick in responding. I have nothing but great things to say about Select Heating and Air. As long as I reside in Creedmoor, NC, they will ALWAYS be the company I work with when having HVAC issues.

I had my winter service today. It is a paid biannual setvice. Apparently I am close to the draft motor burning out which will leave me with no heat. I was told by the tech nothing would be done and not to worry it wouldn't be more than a thousand dollars when it goes out. I am stunned at the total lack of concern and the obvious attempt to grab more of my money in the future instead of taking corrective measures. I have tried four times to get through on the phone and no one will answer or call me back. Do yourself a favor and go to a different business.

Gave them two stars for fast response. He was here 30 minutes changed out capacitor and told me the part is $161. I googled it and capacitors cost around $20. Total charge was $246. Over priced for what needed to be done. It took 5 minutes to change part. The rest of time waiting and testing the part.

Marvin was the tech that came out to our house. He was friendly and answered all of our questions and showed up when he promised. He was a pleasure!!

I would not use this place. I purchased a home in franklinton less than 3 years ago with a select unit. I've had to have it serviced 3x in less than 3 years SMH.... Plus, no one answered the"so-called" emergency maintenance number. If you are a home owner i suggest finding another company for your HVAC/ heating needs!!

I would like to give a big shout out to maintenance tech Justin with Select Heating and Air! What a great guy, very dependable and has excellent communication skills. This man is the most responsive in the business and provides world class service that is second to none! The world needs more people like Justin! Thank you!

Amazing service. Was very prompt and was able to resolve our issue quickly. They always go above and beyond!

They stand behind their HVAC installations and clearly care greatly about customer satisfaction. The receptionists are friendly and helpful. They also have very fast response times when service is needed. Their technicians are skilled and get the job done promptly with good workmanship.

Had a new system installed and had to call them a week later. Not long after, it struggled again. They forgot to cap off the refrigerant so it leaked several pounds. Here we are again, unable to cool my house when temps hit the 80s. It seems like they have no idea what they're doing. I can't expect to get a decent life out of the new system when it has always struggled to run. It's frustrating to spend $5,000 on something that isn't right. If you want a system installed or maintained correctly, you probably need to look elsewhere.

Great ac/heating company! We've been calling them over the past 9 years, they have always been honest with us, giving us the most affordable options as well. Another excellent experience with Rodney today! Kind, quick, honest, and thorough.

This company is fantastic. Between the lady who takes the calls and the guys who come to service and the owner. I was really really pleased with the service this place has given us. All 3 times we called them they were able to diagnose things quickly for a repair, not too expensive, and gave us pleanty of options for a new HVAC system. I would highly recommend them, the head service guy is great, he communicates well and let's you know what he is seeing and what needs to be fixed, The rest of the guys were really polite and clean while working. Just over all completely satisfied with this company. We have had so many issues with our old HVAC unit, and finally could afford a new one and we're really glad we went with select heating and air. Fantastic job guys! Thank you!

Great experience from start to finish.

My compressor died on an old gaspack in the middle of summer. They came out quickly to investigate and troubleshoot.

Both options, replacing the compressor or buying a new unit, were presented clearly. I opted for replacement due to age and condition of the unit.

New unit install was scheduled and completed faster than I had hoped.

Everyone I interacted with was knowledgeable, professional and friendly.

Highly recommend.

We had to get our HVAC unit replaced and are very happy with the service! Johnathan was very knowledgeable and efficient. The installers and everyone we spoke to at the office were also great.

Heat pump stopped working. Justin gave us his best guess, called the office for a second opinion, he found out our unit was still under warranty, then communicated some options. After getting a detailed explanation of what could be done we settled on having the unit fixed under warranty. Justin got us the appropriate paperwork, filled it out for us, and detailed the claim process in less than fifteen minutes.

The warranty was/is a nightmare. It's been three months and the company servicing the warranty paperwork is so behind that they themselves finally relented and green lit the fix. Not Select Heating and Airs fault.

The morning after Justin received the part we needed he called me to see if he could work on the unit as he knew we had waited months. The swap was done that day. He did not leave until the unit proved that it was fully functional.

My wife wants a service plan with Select because of the experience we've had. I've already recommended them to family members that live in the area.

They waste your money while guessing at issues. They have one tech that is decent the rest are absolutely in the wrong industry. The just threw parts at my system and made me pay for their wrong guesses the whole time. The techs and owners are never on the same page. I was telling the owner what the tech told me(because it didn't sound right) and he started accusing me of arguing with him even though I was just asking him why the tech contradicted what they told me previously(and what the owner was currently saying). They're also the highest prices around. I paid to have a heat exchanger replaced, only to have them mess up the install(leaving parts off/shields off) and the brand new one cracked in a couple months. That is potentially deadly and they act like its no big deal. According to the tech, one of the previous techs had installed a fan the wrong direction. All in all they need to fire all but one tech and start over.

Update to your reply.
Correct there was piece installed incorrectly. Then you all "fixed" it. Then the unit had more issues than ever. Subsequently costing me thousands of dollars for you all teach your techs how to install unnecessary parts and charge for them. Your last tech told me that the duct work in the house needed to be completely removed and resized, when actuality it just needed a $20 pressure switch.

Justin was very detailed in explaining the maintenance processes before and after completion of servicing the heating/AC units. Was a nice and well mannered gentleman and very articulate in his explanation of his planned activities of the job. He's a keeper for Select. Gary Wheeler

AVOID AVOID AVOID!! 1) Nasty lady answers the phone and can't keep a conversation on point. 2) Repair idiot shows up, pulls off wires, leaves w/o reconnecting then says he never pulled the wires off the motor. Nasty lady agrees. 3) Supervisor says "we don't work on other's install" yet they tried to work on them 4) A GREAT SERVICE MAN NAMED TROY (from Garner) came out & fixed it in 30 minutes. Again, AVOID AVOID AVOID!!

Edited to answer Select: You are ABSOLUTELY the correct company--seems you're a stranger to the truth as well as to good customer relationships.

Very disappointed with Select Heating and Air of Creedmoor.

I’ve had a maintenance contract with this company for almost 10 years and have even purchased two brand new HVAC units from them. During a recent preventative maintenance appointment, I discovered my main HVAC was covered in cobwebs, leaves and pine needles after the tech said the job was completed. When I asked about cleaning — which is clearly stated in my contract — the tech told me they only do that in the spring. The contract also says motors and bearings are greased each visit, but the tech said that’s only done once a unit starts making noise. This made me dig into my maintenance plan even further and I learned that my mini split hasn’t been serviced in years, even though I’ve been charged annually.

I’ve stopped by the office four times in the past week and requested a call from the owner, but he’s never available and hasn’t returned my calls even after the secretary said that he’s been given the message on several occasions. .

That hardly sounds like preventative maintenance and is a far cry from what’s written in the contract. This experience shows a serious lack of honesty, follow-through, and customer care. If you’re considering a maintenance plan with this company, confirm that the work is actually being done.

The people here are honest, trustworthy and knowledeable. Give them a call if you need HVAC work done in the Granville area.

Adam and crew are the best. They're always here when we need them, and they're so pleasant to work with.

Adam, Jamey and the entire crew did a great job! Had a problem with the unit and they immediately returned and took care of it! Highly recommend!!