House Cleaning reviews in Monroe, North Carolina

Professional carpet cleaning.

The lady that answers the phone is extremely rude and not helpful. I used to work for a carpet cleaning company a while ago in the early 2000's and we didn't treat potential customers that way. She wouldn't give her name, and I won't be calling back. Very rude, just be decent.

Got dirty carpet? They've got u covered. Tile and upholstery also

Ron and his compatriot provided excellent customer service; they methodically worked their way through our our property... everywhere they went, the carpet became so much brighter and /so/ much fresher. It's amazing how much better the carpet looks and smells here at the Hilton Home2 Suites in Knoxville, Tennessee. Thank you, guys.

Cannot say enough good things about this company! The team did an amazing job! They worked quickly and efficiently and were so nice. I would recommend them to anyone

My wife and I used Platinum Professional Carpet Cleaning before we sold our house, and they did an amazing job! They were responsive, had a quick turnaround, and did an excellent job. Our carpets looked amazing, and we ended up getting significantly over asking price on our home! I would definitely recommend these guys, and will be using them again!

Well, once again, Mike Summers and the team at Platinum rescued me! I needed to turn over a rental property quickly and they were able to fit me into their schedule without making me feel like I was asking for the moon. They showed up on time, accessed the apartment without me having to be there, did their work in a timely manner, and left things sparkling clean. When I went in the next day, the apartment was ready for the new tenant!
Mike and his team always have the BEST attitude - you know the one - like they truly appreciate my business and they take pleasure in making the customer happy, providing the quality service that I am happy to pay for, and following up to make sure things were done correctly. I can truthfully say that I recommend Platinum Professional Carpet Cleaning to all my family and friends, and my realtor husband and daughter use them every time they need a professional job done on a new listing. Their clients love Mike as well! "Thank you" is never enough to express the gratitude I have for the quality work, professionalism, responsiveness, and value that I receive EVERY time from Mike and Platinum!

Team was very professional, the more information I gave them about stains, the better they were able to address them. We are the second owners of this house/carpet and had the carpet cleaned about 2 years ago when we moved in. Platinum’s team was able to remove stains and lighten walkways that last company was not. Very satisfied, and extremely happy we will be getting more years out of this carpet. We had them clean 3 rooms and 2 closets and stairs for a very reasonable price.

I've used Platinum Professional cleaning for many years and the owner, Mike, couldn't be more kind and professional. Also, Rodney, the one who has cleaned our carpet and upholstery, is excellent at his job. He's always very thorough and professional. Highly recommend this company!

This was one the best experience I've ever had with my carpet cleaners
Everything was explained to me prior to work being done very professional young man carpet looks and smells wonderful. I will be using them for all my carpet and flooring needs. Winder

Friendly professional service I couldn’t recommend more. We’ve had them clean our carpets and sofas several times over the years. Rodney does an awesome job. Promote above peers!

Another great experience from Platinum. They always do a fantastic job! Fair pricing. Very professional. Will continue to be a loyal customer.

Platinum did a fantastic job with our four rugs.Their staff were friendly and very helpful. I really appreciated how responsive and prompt they were with any questions we had & how they honored the time promised for completion.

Great service. Technicians cleaned a very stopped up vent and secured the vent. Polite and knowledgeable service. Thank you.

I needed my carpets cleaned so I looked online to see what my neighbors and other people in my community recommended. Platinum had the best reviews/recommendations and now I see why. They called back within a day and gave me a quote over the phone. Then when they showed up to do my carpets, they came on time and did a great job for the price that was quoted. There were no hidden fees or expenses. Rodney, the technician, was very polite and did a great job. I will definitely use them again and would recommend them to anyone looking for a great company to do a great job.

I love this company! The staff are so friendly & every time I use them my carpet turns out amazing! Highly recommend!

We have used this team several times for both carpet cleaning and dryer lint cleaning. They have always done an excellent job - thorough and at a reasonable price. Thank you!

Outstanding professional crew that did a amazing cleaning restoration to our carpet. The price well within budget. We only use Platinum Professional Carpet Cleaning for our carpet and rug care.

We are so glad we found Platinum Professional. Mike is incredible. He watches over every aspect of the services provided by his staff and stays in touch with customers throughout the process. The cleaning job he did on our furniture made it look like new. He went over and above our expectations and even provided several coats of fabric protector on our dining chairs to make sure future mishaps will not leave a mark. He even gives customers a "welcome" package including a fabric cleaning product that he recommends. I highly recommend this company.

Outstanding service and attention to detail. Rodney and Ken worked as a team and the work was done in short order. We are very pleased. We thought our carpet needed replacing but it looks great now. We have used Platinum before and will use them again.

I think that their cleaning is fine and their delivery guys are nice, but their management is terrible. They told me that they would assess my carpet and give me a report. All I got was a receipt with checked boxes. I was referred to Platinum Professionals by another carpet cleaning service because I wanted the carpet picked up and cleaned in NC and then shipped to me in VA. Platinum Professionals said that they could do that. Then, when the carpet was cleaned and it was time to ship it, they said they never do that. Next, they were supposed to deliver the rug to a family member in NC in the afternoon, but they tried to deliver it at 8:30 am. I think Platinum needs to get it's act together.