HVAC reviews in Pittsboro, North Carolina

Big thanks to Jackson, Moses, Levi, Joe and Jaydon for a great job. We needed an electric heat pump replaced in Chatham county on an older house with fuses vs modern breaker box. They got us an estimate a few days from when we called and had us an install date a few days after that. Really happy they could get to us so soon. They were totally ready to just get it done without anything from me but when I asked about changing the location of the runs to keep head space higher in the basement, they immediately agreed to do it how I asked. It took some extra time to fabricate the connections due to the age of the previous system but they took care of that no problem. Also handled some weird issues that come up with an old fuse system which a lot of people can't do. The most impressive thing about these guys was how much they cared about doing the job right and really took pride in what they did. We all ended up there until about 7 on a Friday and not a single person seemed annoyed or trying to leave. They stuck it out, ran all the tests to make sure it was right and were really interested in making sure we were happy with the work. They then got our permit inspected and past a few days later in a few minutes. I was really impressed how much these guys cared about their work. System has ran great for a couple months now. I will definitely use them again in the future. Thanks again guys and sorry it took me so long to get a review up.

Thoroughly impressed with all aspects of B&T HVAC from the service person who came and assessed our HVAC to the extensive information provided in our quote to the excellent team who came to install our new system. Every step of the process was explained clearly and honestly. We have never had such a pleasant experience with a business from start to finish. We would give moe than 5 stars if we coudl.Thank you!

We had our double system HVAC replaced yesterday by B and T HVAC> The team showed up on time and took great care to cover stairs and carpets to avoid stains and dirt. A full team of 5 workers were here all day and were efficient and very pleasant in our home. They cleaned everything up at the end of the evening and stayed late to complete the job in one day! We are very pleased. They gave us a full overview of our system, helped set up the app on our phones, and explained everything so we knew how to get the most out of the app and the thermostat options. We highly recommend their company!! Many thanks for a job professionally done!

B&T HVAC in Pittsboro NC did an excellent job taking out my 34 year old HVAc unit and installing an economical and efficient new unit at my home near. Jordan Lake. They gave me and my wife multiple options for our install and working within our fixed income from us both being retired. The work and communication was great and we would recommend them to anyone else needing HVAC services

B&T HVAC replaced my entire system a couple of weeks ago. Our old system had constant humidity and temperature control problems. Our new American STD 18 SEER system works fantastically ! We are currently in an unprecedented heat wave and have been extremely comfortable. B&T was a pleasure to work with from recommendations to the install itself. This is a quality company with a quality product. I am very happy we followed the advice of a friend and gave this company a try. 5 stars all the way !

Jacob is a rock star HVAC tech. Solved an airflow problem from the initial installation of another company... Found my issue on his first visit in 3 mins. Had to cut a hole in the drywall to reach the crushed duct work and was able to re route and replace the crushed section. He tripled the amount of airflow in the upstairs with the correct placement of duct work. Thank you so much! B&T will be my HVAC company forever

Just had a new American Standard HVAC installed by B&T HVAC. The owners and installers exceeded my expectations. Work was done perfectly. The entire team was efficient and clean. B&T are professional and knowledgeable. All gentlemen and ladies in the office. Great experience.

I have a house that was built in 2024 so it is new construction. The AC stopped working so I called B&T. They came out and said they fixed it but less than 72 hours later it went out again. They refused to come out again without charging me again. The first charge was over $500. They obviously hadn't done a good job. They complained that it was hard to come out after hours (before 7PM) - okay, but I have worked my whole life and never just had a 9-5 job. Most people don't if they want to be successful. They refused to refund me. I would not recommend using this company.

Thanks to B&T's regular maintenance program, my old contractor grade system lasted much longer than any of my neighbors. When I needed an expensive repair on the old system, I chose to replace it with an American Standard system. B&T was great about getting me scheduled within the timeframe I needed. Steve, the installation manager, and his crew did a great job - arrived on time, cleaned up everything and didn't leave until they had showed me all the features and answered all my questions. The new system is great - it's so quiet but does a superb job controlling the temp.
Thanks B&T!!

Our heat pump system gave out during the coldest week of the year. Aaron was very responsive and sent estimates and descriptions for all model options for American Standard systems. We made our choice, and he set up an installation date for a few days later.

The crew (Stephen, Hector, Kevin) showed up exactly on time. Though it was below freezing out there, they were cheerful, professional, and efficient throughout the day. When the system installation was finished, Stephen patiently explained every function and feature of the menu-rich thermostat before they all left.

We absolutely recommend B&T.

B&T recently installed a new American Standard HVAC system to replace our 10 year old “builder grade” unit. I’m really glad we decided to go with system replacement vs attempting a repair. The American Standard system looks beautiful and appears to be installed in a high quality workmanship manner. I really appreciate Aaron’s no pressure approach and willingness to answer all of my questions. I’d like to recognize the install crew Stephen, Kevin, and Kevin for their professionalism, expertise, and kindness. They arrived on time, finished ahead of schedule, and cleaned up as though they were never there. I am confident we will get many comfortable years out of our new investment. Exceeded my expectations.

PS: sign up for a maintenance plan. Having a technician inspect you system twice a year can potentially extended the life of your system and prevent a mid season breakdown.

Our furnace broke during a recent cold snap, and we needed a replacement HVAC system as soon as possible. Aaron, the owner, provided the most detailed estimate with multiple options and competitive pricing. Even though it was a holiday week, he was responsive and made sure all of our questions were answered before we made a decision. Our installation manager, Stephen, and his crew were knowledgeable and courteous. We are grateful for B&T HVAC and the wonderful service and quality HVAC system they provided.

The team at B&T HVAC is extremely professional and efficient. They were able to respond quickly to our need inclusive of installing an entire new system in one day. Steven took his time with us and explained the new system & thermostat in detail. They picked up every piece of debris, you didn’t even know they were here. Highly recommend.

We needed a new HVAC system and B&T was out within days; Jack, Hector and Chino were outstanding - personable, professional, and fast. Highly recommend.

I hired this company at the suggestion of my realtor to inspect the two HVAC Units at my property (the indoor air handling units and the outdoor condenser units).
They charged me ~$500 to do so. I was not present for the inspection, my realtor was. After moving into the home I realized their was water leaking from the basement unit; I called B&T to have them come out and help but the woman whom I spoke with (Melissa) was so rude to me that I chose to go with a different company. The other company let me know that it was very obvious the unit hadn’t ever been serviced or looked at (it’s a 2021 unit). He said the condensate pump was obviously old and broken and in need of replacement (something that would have been obvious if it had been inspected).
I contacted B&T about this and was shocked at how unprofessional and rude the person was whom I dealt with - the owner Aaron denied any wrongdoing and offered no help whatsoever.
I would avoid this company at all costs.
I specifically paid the extra $ for an HVAC inspection due to health concerns for my family as we have several members who are sensitive to certain molds and I wanted to make sure our AC was working going into the summer. Due to the downstairs unit being broken our home got up over 80° and over 60% humidity for at least several days - I had the home tested for mold (which I had done during the inspection process) and levels were shown to be elevated.
The 2 people at B&T with whom I spoke, Aaron and Melissa, were so unbelievably unprofessional and unkind; they made it very obvious that they do not care about their customers in the least and are only about making money at any cost, even if it puts their customers or their property at risk.

Showed up on time, as planned. Got to work immediately after talking with us about the plan. Took less time than expected.

Kudos to Aaron, Steven and the entire B&T team! B&T has been servicing our original system for several years, but we recently had to replace our split system and ... the B&T team delivered.
Aaron took the time to explain our options in detail and discuss the pros and cons of each. Steven and his installation crew were very professional, kept me updated throughout the process and completely cleaned up all trash ... even the branch clippings from the bushes surrounding the heat pump!
When they were finished, Steven fully explained our new system, thermostat operation, as well as warranty and service expectations.
I can highly recommend B&T HVAC.

Scott - APEX

We lost our entire HVAC system when TS Chantel came through. We have used B&T for several years for maintenance and repairs, so we called them right away. They came quickly to access the damage, and within a day we had a response for replacement. We spoke directly with the president of the company, and he told us it would likely be the Wednesday of the next week before they could have everything ready to replace the system. We were delighted when he reached out and told us they would be here on Monday instead, since this was the only thing keeping us out of our home. The technicians arrived and completed the work in a day. They were very professional and respectful. When the job was complete, the lead technician took time to go over everything with us. It's now been 72 hours and the new system is working well.

The only complaint I have, and I have to take some responsibility, is that after we signed the contract, when I spoke to Aaron we discussed elevating the outside unit like they do at the beach. This didn't get added to the contract, so when the tech's showed up they couldn't just do it and I wasn't willing to stop the work to get this change made. Hopefully it will be many years before we have this much water again.

We will continue to use this company, as they have consistently provided quality work.

The team at B & T HVAC is awesome. Worked with me to select the best unit to replace the one 14 years old. The process was fast from identifying the problem and having a new unit installed. Much appreciated during the heat of the NC summer.

Rich

I was quite pleased with my first B & T HVAC experience. My initial call to verify an unsaveable compressor and quote a new system went smoothly. Aaron was so patient and knowledgeable when explaining the current offerings to me, and my install seems to be fantastic. Steve, Hector, and Hunter were the install crew and knocked it out within a day on a Friday but I never got the sense they were rushing to their weekend as all the proper attention was given to our new system and explaining it to me.
If I were to give a critique, it would be that some sort of contact between my office call and technician calling me shortly before his arrival 6 hours later. Overall a great experience and would recommend.

B & T HVAC was very knowledgeable, neat, informative, patient and professional. We are very happy with the new system they installed.