Reviews of local pros in Powells Point, North Carolina

I had Norris replace my 16 year old system with a new Trane unit. Workmanship was outstanding! They made every effort to ensure no damage to the house by covering the floors before they started. I would highly recommend them to anyone looking for HVAC repair or replacement.

Norris installed a new HVAC system in my house. They were efficient and nice. They repaired a joist which was rotting, just because they saw the work needed to be done. They care, they communicate and they are fair.

Norris just finished installing 2 complete state-of-the-art heat pump systems at our 5000+ sq. ft. house. They completed the entire huge job in 2 days. The quality of their work and their expertise is absolutely top notch. My wife, who handles her brother's business has had them install several systems in rental houses and business locations. Our combined experience with the Norris people is that they are completely reliable, fair, and operate with the utmost integrity. Hersey Norris and his son Ryan are two of the most impressive business people we have ever met. We absolutely 100% recommend this company.

Norris's work was outstanding. The technician, Heath, arrived within a few hours of my call. He quickly diagnosed the problem, contacted me to explain, and was able to make the repair quickly. This is my second experience with Norris and I will definitely continue to use their service in the future.

Norris Mechanical is fantastic. Truly appreciate their service and responsiveness. I wholeheartedly recommend them and will confuse to leverage them for all my needs!

While the technician that comes to work on our unit is such a nice guy I'm unsure about the actual business practices, unethical in my opinion. In July we had to have work done as the system stopped working. After a weekend of no updates technician came back w parts and fixed us up we thought. We were invoiced 810 dollars WITH NO ESTIMATE AT ALL, including a return trip fee (yall had to wait on parts that's not a customers fault) Now 2 months later there are still issues with the system and Norris says "it was working when we left" and they don't know etc which is insane to me. Yall were the last people to touch the system, wheres the CARE OR COMPASSION? ... Stephanie then admin just has a bad attitude and I'd love HER BOSS to actually call me and straighten this out, I bet they don't know we weren't even given an estimate. I'd try another company if you want actual estimates on cost/people who care that you don't have AC. Norris wants your cash end of story.

I was a customer of Hoy & Sons for 30 years, then had a few serious issues that made me lose total confidence in them. I called Norris and couldn’t be happier with their attention, service AND honesty. Heath comes to evaluate and he is terrific. The follow up is quick, efficient and professional. I highly recommend them.

Norris Mechanical recently replaced two of our HVAC units. The team that they sent to complete the work was respectful, professional, and very neat. Ryan, one of the owners, was on the job to get everyone started and also on site toward the completion to ensure that it was completed to his standards. I’d highly recommend them.

We have had so many AC issues at our OBX rental these last two years. Norris Mechanical is always there with timely, expert techs. They really saved us this summer. Very satisfied with these folks. Stephanie is always so pleasant and efficient, too.

The technician was on time and was so very good in discussing the service with my 98 year old mother in law. The system works great and she is totally happy with the service and company! Thanks Norris team for taking such good care of her!!!

It’s unacceptable to be billed for services that aren't delivered yet are critical to your new system's warranty.

After I paid for a new heat pump to be installed -- which included 2x annual system checks to ensure proper operation and develop necessary maintenance records -- only one was performed before they billed me over $200 randomly for more system checks. Despite repeated calls to their office that they haven't yet delivered on services already owed, Stephanie (their office manager) refuses accountability and either falsely claims that I rejected the services I paid for or claims that the work I paid for has "expired." Yet her own staff have on multiple occasions confirmed over the phone that I'm correct and am still owed services before paying for more.

Every time I've interacted with Stephanie -- despite being kind and reasonable myself -- she's been dismissive, argumentative, and rude.

Don't waste your time and money with Norris Mechanical -- they'll fail to deliver, skirt accountability, and send you unwarranted bills, all while treating you poorly.

Great service and fair pricing. Norris Mechanical took care of my Navien Tankless Hot Water heater.

My experience: poor customer service. Reviews, i personally take them with a grain of salt because the reviewers are usually the problem and salty. I rarely leave reviews and if I do, it’s 99% of the time positive because I research and seek out quality and get it. I gave this company three chances. I wanted a premium hvac system installed; Trane is top notch. I have professional experience in the HVAC industry-worked as a manufacturers rep for 9 different manufacturers-selling to wholesalers and contractors in PA, DE, NJ, OH, NYC Metro. I could not get a proposal from this company. I talked to Stephanie many times in the office. I talked to Hersey twice, discussing with both him and Stephanie about my needs. I scheduled a time well in advance for a site visit at my property. The property has been rented out the past 12 years, I live 4hrs away, had one day agreed upon with my tenants for contractors to come in for measurements. No one showed up from Norris mechanical. I followed up and sent a formal RFQ, with pictures of current system. Waited a week, no proposal. Called Stephanie seeking update, she just pawned me off and said, “I gave it to Hersey to quote you, check with him.” If I’m dropping $15-$20k, I expect the company to communicate internally on my behalf. Stephanie should have said, I’ll call Hersey and get on him. Its been a month, still no communication. I got two other quotes from two other contractors the same day I put the request in. For the two other contractors, Immediate call back as soon as I put in the RFQ. Professional, efficient, great customer service, fast quote-they got the sale-here’s my money! Thank you!

We recently had a new HVAC unit installed by Norris and we couldn’t be happier with the entire experience. From start to finish, the team was professional, reliable, and an absolute pleasure to work with.

If you’re looking for honest, hardworking people who know what they’re doing and treat their customers well, I highly recommend Norris. We’re grateful for their help and will definitely be using them for any future HVAC needs.

Norris Mechanical did a Great Job installing our New Heating and Cooling System. They were very helpful and easy to work with.

I have been doing business with Norris Mechanical for almost 20 years. They are one of the few contractors in the area that are dependable and always deliver on what they promise. They are extremely skilled and complete all work with a high level of professionalism and in a timely manner, at a fair and reasonable price. I don't look for the lowest price, I look forward quality in workmanship and highly skilled professionals who take pride in their work. Norris Mechanical is one of those contractors, they are few and far between today

We had the pleasure of meeting Heath today. Right away we were confident he not only knew what he was doing but was professional and went above and beyond. He explained what was going on with our unit and had us up and running in no time. He found mistakes that a previous company had made and was helpful in fixing those. We called I believe on a Tuesday or Wednesday and Norris had Heath out here by Friday. We will definitely be using Norris from now on!! Thanks Heath and Norris.

From start to finish they are great communicators. My HVAC System would have been to old to repair and they were willing to do it. With their good communication skills we reasoned that it was better to replace the system with a new one. They did it quickly and I am very pleased with their work.
They are the best at what they do. They even found a thermostat that matched what I had on my other unit so I can stay connected.
I will NEVER call anyone else and of course I HIGHLY recommend them to you!

Late July day. By noon it was clear AC was not working. We have Norris as our HVAC provider (they do spring and fall start ups). My husband called and the woman answering the phone did a quick check about the situation and said the tech would call before he came that very day. A tech was out before the end of the day, diagnosed the problem (dead fan motor) AND had a part on the truck to get it running again. We are so grateful and impressed. It pays to be an existing customer in these situations, but from the reviews it seems that is just the way they roll. Great service. Great company.

Norris Mechanical was very responsive when our heating failed after the winter storm. Jackson was there the next morning, found a sensor issue and had us up and running in no time.

What a great team! Every person is professional and efficient! We recommend Norris beyond 100%!! Stephanie, Jaiden and Heath were exceptional.