Electrical reviews in Raleigh, North Carolina

This is a top-notch professional and established electrical contracting company.

Very knowledgeable staff. Bend over backwards to be as helpful and quickly scheduled as possible.

Called around midnight with urgent request. Was told the on-call technician would be given message. Followed up at 8am to discover they no longer service residential -- at least not in Raleigh -- but this doesn't really explain 1) why representative who answered the phone didn't know this fact and 2) why I had to follow up to discover why my request hadn't moved in 8 hours.

It's totally fair if you no longer service residential, on-call representatives should know this.

Used Starr Service Company for my HVAC repair in October/November, 2011. Had no heat on one floor of my home. Called them on a Friday, soonest appt was the following Wednesday. On Wednesday the tech came, diagnosed the failure, and ordered the parts. In stock the next day, but Starr stated the next available oppty to install the parts was the following Wednesday. Tech showed up the following Wednesday - 4 hours late - didn't have one of the parts, and unable to get the parts as it was 5PM. Stated he'd come back Thursday with the parts. Didn't show up. Told me he was swamped, would come Friday. Didn't make it on Friday either. Finally showed up Saturday and did the install. Over two weeks from start to finish. Poor communication. Poor scheduling. Do not recommend, choose a more reputable company.

My heater quit working, so I called for service through my PSNC service contract. They sent Starr. The electrician found the problem quickly, went and got the necessary part and installed it, and I have not had a problem since. He was friendly and courteous, and also gave me tips on choosing a filter. I am very pleased with the service!

Starr Service is THE BEST company. I have been using them for the past 3 years and every time I receive outstanding service.
In emergent situations such as no heat, no hot water, pipes leaking they respond ASAP. The staff in the office is always friendly and quick to get a technician to my house. Technicians are always polite, quick to diagnose/fix the problem, all with reasonable pricing.
I highly recommend Starr Service Co. without reservation!

This company sent two technicians to our house on two separate days to fix our heater. After all of the time scheduling and being available and the money we paid them they still have not fixed our heat. It is the middle of January 50degrees inside.

I called and spoke to the manager Robert who could not care less that we had no heat after his "professionals" had failed to even diagnose the problem with our unit after two visits.

Having paid for something to get fixed that was not fixed was bad enough, but to add to it Robert was delighted to insist that they would not be coming back out and that as a member of their local community they really had no interest in getting our service repaired or even attempting to resolve the time and money we wasted on their "service".

Wow, that moment you realize that the company on the other end of the line would rather let you freeze all winter long than do the job they came out to do.

We had a disconnect on our HVAC system melt when the weather was 8 degrees outside. Our home service company sent them a work request and I called within 5 minutes of it going through. I was told that the next available time they could get the service disconnect replaced (which is less than a 1 hour job) was 6 days away. So I explained politely that 6 days without heat with a 4 and 6 year old at home was too long, did they have anything sooner? They responded "no" but you could find someone else. Overall, the operator was nice but with no flexibility or empathy towards this situation I would give the overall experience a 1 star.

On Monday 4/25/16 at 9pm, my electric box had a melt down, and I had no electricity. I was referred to Starr Electric, and I am thankful that I was. They actually answered the phone at 9pm and gave me my options. The next morning, they were at my house for an estimate, and gave me a very fair price, so I hired them on the spot! By 1:00pm, the supervisor arrived at my house with the new box and fuses, and started to work, HIMSELF!!! A little time later the electrician arrived and they worked together until 4pm. In the mean time, they had also notified the inspector of Garner and he arrived shortly after they were finished, and approved the work. Progress Energy was also called to restore energy, and I was back on the grid by 5pm, THAT DAY!!! This is the best customer service...EVER!! Everyone was professional, and knew what they were doing, even the office was professional and courteous!! I will definitely call Starr Electric will all of my electrical needs!

I needed an electric meter base as one half of my house did not have electricity. This job required coordination with the electrical company, the City of Raleigh and Duke Energy. This company worked with me and got the job done in record time. They are experts, professional and care about their customers. I can’t thank them enough!!!!!!!

Very cool, Receiving open 8am.

Not helpful.

They have everything here!

Very good service

Electrical supplies in stock at a fair price.

Helpful bunch of folks, fair pricing.

Great selection of tools. Great service.

They have good prices in electrical material and tools

Nice electrical supply house. Very friendly and helpful staff.

Good service on the counter and with sales. Good prices. Good customer service

Usually have everything we need in stock and very pleased with service from all departments