Waste Management reviews in Raleigh, North Carolina

It’s the customer service and the highly competitive pricing that earns the 5 star review. Their amazing sales representative, Monica, texted me personally and asked about my satisfaction and responded to a text weeks later for my request to cancel a pick up after heavy rain and muddy conditions! Easy and efficient text responses had the pick up scheduled for the next morning canceled!! And the price I pay for two containers is less than the cost of one container with their mega-size competitor. Recommended highly!

This place was great until they started charging a 1 ton minimum fee regardless of size of the load. Really screws over contractors trying to offload waste from smaller demolition jobs. We can’t use local convenience centers, now we get charged a $50 minimum to get rid of small loads of trash. Make it make sense. Just another way the little guys get screwed over.

These dumpster drivers are a trip. Who puts a dumpster in the middle of the road when the road is already confined as it is. Yall have to do better.

Jon is the most honest manager of a business I have ever dealt with.

Terrible. I would not recommend Liberty Waste Solutions at all. They do quarterly invoices and they don't refund or prorate at all. We moved and had to cancel our waste pickup on 8/13 and they said that because the billing cycle started on 8/1, we still had to get charged for the entire quarter and did not provide any proration or refund. The rep I was talking to said that it was like a Netflix subscription but the difference is that Netflex still gives you access to their subscription for the entire month (and they charge monthly), these guys already picked up the trash cans on the 13th so the new tenant can't even use their services which has already been paid for.... Absolutely terrible.

Dont pickup here. 3 hours to load and had to come back for a load shift because they overloaded me by 3k lbs on my trailer tandems. They also put a hole in my trailer

Between December 2020 and May 2021 we moved my parents-in-law from their home and business of 40+ years. Wall Recyling was absolutely superb. We filled 10 general debris dumpsters, 4 scrap steel dumpsters, and sold 3 cars for scrap with Wall. We worked with Natalie (coordinator), Tyrone and Levon (two of the many drivers), and Greg (steel coordinator). Wall's employees went above and beyond in big and little ways. All were professional, pleasant, and helpful. Natalie was extraordinarily helpful and timely in arranging multiple dumpsters on short notice by email, text and phone call. She was also able to correct our mistake of initially providing the wrong address and confusing a few drivers. Greg arranged to have Wall Recyling fill and remove 3 dumpsters of scrap steel in one day and Greg personally handled it with one co-worker. Greg also suggested competent and reliable contractors who could handle items Wall could not. His recommendations were superb. Tryone and Levon brought multiple dumpsters and were pleasant even at 6 am and during the incessant rain and mud of the spring of 2021. And, while waiting in line at Wall Recycling in Durham with a scrap vehicle, a Wall driver, noticing that we appeared lost while he was waiting to unload steel from his truck, took the time to walk across Wall's vast parking lot and direct us. It was clearly not his job, but he was observant and took initiative to help us. I wish I recalled his name. Wall Recycling is the Walt Disney of customer service in the construction and scrap industry and made a difficult move far easier than we could have imagined. I only wish that we would have thought to ask Wall for a referral of reliable sub-contractors who handle day to day cleaning and debris removal before filling several dumpsters on our own.

Truckers
Pull up on scale to get weighed.
This place loads to the max most of the time
Pull around the building and get loaded at the rear of the facility. Back on scale after loading complete and check your tires if they are still inflated. It’s a scrap yard. Good luck.

I’ve been coming here for 7 years with a cart full of scrap, and there was always a magnet tractor to help unload the metal. I'm a veteran and can't do it by myself. This is the third time I’ve come and been given excuses.
The first time, the driver was on lunch break.
The second time, the magnet was broken.
Now I’m told it’s on the other side of the yard.

Very disappointing — after all these years, this might be my last visit.

Just started using this company at work, sucks! Miss pick-ups. Leaves trash on the ground after pick up. Breaks wheels off our dumpster. Delivered us dumpsters with broken wheels just overall not great. Good thing it’s not up to me or we would not be using this company.

We have Liberty garbage pickup at our house in Spring Lake, NC scheduled each Friday. However, we've gone without garbage pickup for 2 weeks, so we called and are told that we have to wait an additional day due to weather on Monday? My question was why they didn't pickup the Friday and we weren't offered a refund for the missed service. This is the 3rd time we have gone 2 weeks without our trash picked up ever since Dons Trash Service was bought by Liberty and we arent sure when or if our garbage will be picked anytime there is a disruption in normal service. I would recommend a more reliable sanitation carrier if available!

I had the sweetest interaction this morning with a Liberty waste management employee! He was done getting my neighbors trash and was ready to drive away, but noticed me running down the driveway with my trash can. He stopped, jumped out, said GOOD MORNING with a huge smile, and took my trash can to empty. He went out of his way to do that for me when he easily could have driven away without helping! We are SO HAPPY that we changed to Liberty! Kudos to Liberty for having very kind and considerate employees! ❤️

My trash company was bought out by Liberty last year. I have been with Don’s Trash for over 25 years. Since taking over, they have decided to change from 2 days a week to 1 day a week starting February. However, my price stays the same. I paid three months in advance and was not warned of the change before I paid. Additionally, I found out that those who were only paying 1 day a week will keep their lower price. I called the office to make sure this was correct. This is crazy and completely unscrupulous.

First video (7seconds) was after regular cleaning service was completed. A call to complain about the poor service ended with a call from supervisor Roland Washington. After waiting for 8 days with the dirty toilet, finally a new service got done. This time look at the 15 seconds video… The cleaning service is deplorable.

Since Liberty took over our service from Don's Trash, it has been one frustration after another. We reached an agreement in December to rectify the previous issues and paid for the next year based on 2x/week + recycling service. One month into that year, they changed the terms of that agreement, reducing it to 1x/week and changing the day of recycling. Without notification. Calling to troubleshoot went nowhere. When I cancelled, they suddenly only billed in quarters. Next stop, Better Business Bureau.

This trash has been sitting in my driveway since Tuesday and because the drivers don’t read their tablets I got missed. I am in Lexington plantation(HOA $1000)a year no Gate, 1 pool for over hundreds of families and it is run by Little and Young the worst management company in NC who is don’t help families that’s another story… plus I get a ticket because I am the only one on my street that the wall recycling company has missed. I was promised by a supervisor (female) and nothing has been done and today is Saturday I am the only house they forgot and the only house with trash outside her house in the culdesac. This isn’t the first time this is the third time i have been missed. I went away for a few days believing that the trash has been taken care of that I am in good hands and now I will get tickets because I am disable veteran of 23 years in the USAF and I was bamboozle, led astray thinking that the supervisor (female colease or cholease) i didn’t write the name down because i believed her that they will pick up my trash on that day which was a lie. Now it will be a week that my trash has sat outside my house because the driver didn’t read his tablet and the supervisor didn’t follow through.