Appliance Repair reviews in Sanford, North Carolina

Our repair technician was extremely knowledgeable and very professional. We have used Sears Home Repair on two different occasions and each time our appliances were repaired successfully and efficiently. I highly recommend their services.

Phil was very efficient & straight to the point. Would recommend him to everyone.

The service was fine. But getting them there was terrible. They cancelled twice and then did not show up on the 3rd appointment. I was unable to ever talk with anyone is scheduling about those issues. Only a chatbot. There was no phone number to call. Ever. Only a link to their online scheduling.

Outstanding HVAC services.
Thanks to Mr Clarence for his expertise and overall explanation of the fault with my unit.
Thx,
D Ross

Subject: Urgent Update: Ongoing Issues with Sears Home Services Warranty.

I’m writing to express my frustration with Sears Home Services (SHS) regarding their failure to honor our warranty plan.

Since August 2024, my family has been without a functioning freezer. SHS has scheduled multiple appointments to repair it, but each time, they have failed to show up.

After the second missed appointment, I submitted an online review. SHS responded by advising me to contact their service department again. We complied, but the only outcome was rescheduling—only to face another no-show.

Here’s a summary of the repeated issues:

1. SHS schedules an appointment.
2. The appointment is confirmed.
3. On the day of service, I receive a notification that a technician will arrive between 8 AM and 5 PM.
4. I get a text stating a technician is at my residence, but no one arrives.
5. I then receive a request to rate and review the service.
6. After speaking with customer service, start back at 1 above.

Despite my efforts, including speaking with supervisors, escalation departments, and warranty managers, the result has always been a no-show.

As my spouse serves in the military and we live on a military installation, I know that a technician with a valid driver's license can gain entry, as other service providers do.

I can’t help but feel that SHS may not be servicing military families on installations. I sincerely hope that’s not the case.

Today’s appointment ended with yet another no-show. 23 October 2024

Phil did a great job. He took time to explain the repair details to us

Technician was so professional, polite, very concerned about my washer being out of service. The only thing that I have concerns with is the parts weren't OE parts. Generic parts were sent to me. Considering it took you 5 frigging months to fix my washer I will never ever call your company for anything.
Sincerely
John E Boyd

My fridge still isn't working properly after they repaired it Monday. The repair guy was nice, but the part he changed didn't fix the cooling problem. Gonna have to call them tomorrow.

Very polite, efficient and in constant contact about arrival.

Phillip H. was amazing! He explained everything about my dishwasher and what could be the problem. He discovered that the issue was not even with my appliance, but with the water pressure coming into the house. He solved multiple problems with that discovery! Fabulous knowledge base!

Phil was wonderful! Super thorough and experienced!

Did the best he could, and didn’t give up on the microwave.

Phillip was very experienced and savvy. Kept me updated re his ETA. Went the extra mile to diagnose the problem. Very helpful.

Phillip has been trying to fix our dishwasher for the last 3 visits and today we believe we have success. However, the repair customer service virtual program SUCKS!!!. I confirmed each appointment multiple times. That tells me something is wrong. When I tried to reach out after the first "Phil" came 2x and supposedly ordered a part and did not and did not leave any way to contact him was FRUSTRATING!! I will NOT be recommending Sears repair to anyone!! Ever!!!

Amazing service. On time, knowledgeable and professional! Phil took the time to explain the problem and the process that it would take to resolve it. We’re all set now because of him.

Did an excellent job, very knowledgeable, and courteous.
Only problem is the name is Lewis Gregory. Its the name that is on the charge card, and the service order.I am also the one who met with technition.

This service was for a maintenance service on the heat pump. The technician was very knowledgeable and friendly. He took the extra effort to make suggestions and resolve issues with dust getting in and around the unit.

He arrived on time, went right to work and gave me results and I was extremely satisfied with his diagnosis. Thank you.

Phil was thorough and ensured the dishwasher was completely fixed.

Phillip was cordial, professional, and very capable. Diagnosed the issues, order the parts, and repaired my dishwasher without need for repeated diagnosis .

Great service !

We under stand the condition and the problems that may come up on our heat pump.