Appliance Repair reviews in Sanford, North Carolina

It has been 2 months since I purchased repair services from Sears and my appliance is still not fixed. Sears has missed 2 appointments without notice. Sears customer service has yet to explain this issue. Do not go with Sears. You will get stuck paying $800 for nothing.

UPDATE on 03NOV: As of today, Sears has missed the third appointment with no notice. This is not a service. This is a scam. They can give me no updates or reason why these appointments keep getting missed. They have made no attempt at restitution, and they refuse to give me a refund for the $600 that I have already paid for services NOT rendered. Sears is a scam. Do not use this "service."

Phil showed up as arranged by phone. He was very respectful of my property and worked quickly to diagnose the issue and to repair the issue on his return visit. Phil explained the problems and gave a realistic timeline for completion.

Really appreciate the work George did for my Craftsman lawnmower. Took a couple of trips it to get it running but very happy with the outcome. 20 year old mower now has new life and maybe several more years of service.

Phil was professional and timely. He solved our issue and taught me preventative maintenance and how to run the machine a little more effectively

Phillip was very professional. He called to let me know when he would arrive and was on time. He works clean and didn’t leave a mess. He had to order a part but did call to ensure it had arrived before returning to complete the job. Saving us both an unnecessary hassle

Absolutely a please. Vey respectful and knowledgeable young man. He had a trainee with him and explained every detail of the repair with confidence and positive feedback. What a great trainer. My repair was fast and efficient.

We had an issue with our Kenmore Elite washing machine not expelling all the water after washing a load of clothes. We set up an appointment with Sears Appliance Repair for an 8:00 am to 5:00 pm window and received a link to follow the techs progress during the day. Our appointment time kept being pushed back until a little after 2:00 pm and then it never changed. Of course the tech never showed or bother to call. I then got a text the next day setting up another day for a tech to come. He came and said it was a pump and ordered the part. He then returned at the end of the week to finish the repair. After installing the new pump I assume, he told us the washer was running to clean it and when it stopped we could use it. About 20 minutes after he left, we discovered the washer had stopped again with standing water in the washer and we could not make it come back on to dump the water.

I called the tech and left a message and then sent a text. He never responded. I have waited all day today and of course have yet to have the courtesy of a call back from the tech. We tried to call the company number but could not talk to a person to explain our situation, so we had to set up another appointment for next week. This has been a totally frustrating experience with an obviously incompetent tech who really does not seem to care whether he fixes the washer or not. Totally unacceptable and if we ever get Sears to fix what we paid for I will definitely never call them again or buy another product from Sears!

Phil did an outstanding job repairing my dishwasher. From the moment he arrived, his professionalism and attention to detail were obvious. He explained exactly what the issue was, walked me through every step of the repair, and made sure everything was functioning perfectly before he left.

What really stood out was the extra time he took to share maintenance tips and best practices to extend the life of my dishwasher. That level of care is rare these days, and it shows he truly takes pride in his work.

If you need appliance repair done right the first time, ask for Phil. Highly recommended!