Appliance Repair reviews in Sanford, North Carolina

Everything was great!! The only item item I would improve is maybe split the appointments 8 to 12 and 12 to 5 because it’s a long time just sitting and waiting.

Phillip did an outstanding job fixing my dryer! He was professional, punctual, and quickly identified and resolved the issue. The dryer works perfectly now, and I appreciate his expertise and attention to detail. Highly recommend his services!

Phil was very polite, explained what he wS doing. Generally helped us feel that he was taking good care of our appliances.

I can't say enough about Phillip! Friendy, very professional and knowledgeable......he gave me an excellent tutorial on my GE dishwasher. He clearly cares about his work and customers....."Old School" is the perfect term to describe Phillip. Repeat customer with Sears Appliance Repair.....always very satisfied with their services. Would highly recommend them. Thank you again.

Great experience with Sears Appliance Repair technician Suamys Yovanni. He was quick to diagnose and repair the issue. He was very professional and respectful of my home during the repair.

Phillip was our Sears Service Technician today and the service was outstanding. He provided detailed information on the possible repair and went to work. His knowledge of the appliance was very informative. He was prompt, professional and a joy to talk with.

Didn't show up as planned on first scheduled date, but well worth the wait the next day! What a lovely respectful knowledgeable and kind Southern Soul. Thank you for your excellent service and thorough well-explained service!

The repair man was great. Hopefully all is finished and we won’t have any more problems .

If I could give 0 stars I would. They were dispatched by my home warranty company to come out and fix my dishwasher. On the first scheduled appointment they gave me a window of 8-5 and never heard from anyone. Tried to contact which is pretty much impossible. Once I finally get someone the had exceeded there window and I had to reschedule. So here I am again today facing the same issue yet again!!!!! I wouldn’t not suggest doing business with them as you will be waisting your entire day for nothing and you will get nothing but them asking to reschedule yet again!!!!

Mr. Phillip was hands down the best technician I've ever had. He was personable and prompt. He also provided education on the oven to me.

I would like to take this opportunity to commend the technician for being exceptionally professional and courteous when he arrived at my home. He took the time to thoroughly explain what was happening and what the end result would be, ensuring I understood the process. He also promptly informed me of what to expect over the next few days, which I greatly appreciated. I am truly grateful for the excellent service provided in reference to my central heating and air. I would like to recommend Sears Home Warranty.

This was Phil's second visit, since he had to order the part needed - which was delivered to our home. Phil is an excellent technician; kept us informed about his arrival time, and cleaned up before he left.

Mr Philip Y is a gentleman, and a talented appliance technician.Teaches as he works.
This is the second time we’ve had Mr Philip Y come to repair an appliance. And we remained impressed by his knowledge and kindness.

Thank you Mr Philip Y
Best,
April and Jim Willett
Southern Pines NC

Philip H was courteous, thorough, and efficient. He explained his findings in layman’s terms and took pictures to ensure I understood. Our dishwasher was repaired in no time

Phil fixed my oven quickly after the part finally arrived. He also gave a quick education on maintaining my oven. I was disappointed in the time it took for the part to arrive the second time which was a replacement for the 1st replacement which was bent way out of shape. The 5 stars are for the technician. The automated service kept pushing my dates back due to an issue with its process ... 😪 Normally I would reduces stars for that ...

This was the worst experience. From start to finish. First repairman barely spoke English but still identified the so called problem said he ordered the part, then part did not arrive until later but also after he left yhe freezer stopped working and the flex drawer. Then when the technician was scheduled to come back no one heard him but the app said he had come and gone because we were not home. Everyone was in the living room plus I have 3 dogs trust me when I say someone would have heard him. Then when I tried to contact someone went into AI hell for customer service because we finally have the part. But now when I try to reschedule it says the ticket is closed on american home shield because the technician closed it and I get routed to a survey. I hate writing negative comments but without yhe ability to talk to someone well I have no choice.

Technician was supposed to arrive between 7:27 and 8:57am. They provided that time, I didn’t ask for it. But I was ready. He didn’t show up until 3:30pm. Never received a notification of his delay. The Sears site doesn’t provide info to contact technician, and they don’t have an option for their representative to contact the technician to ask for an updated timeline. We basically burned a full day waiting for him to show up. He showed up and couldn’t provide a real option to fix the fridge. $129 bill for Sears to waste my time. I strongly recommend using a different service.

Phil is professional, experienced and friendly. He was able to quickly diagnose my washing machine's problem, tell me exactly what was wrong, how old the machine was, and pronounce it dead.That's what I needed
verification of before purchasing an new one.
Also, I was able to get an appointment in one day! Perhaps it was luck of the draw, but with the other repair services I contacted, I would still be waiting 3-4 days! Thank you, Phil and thank you Sears Appliance Repair. I will certainly use this company for appliance repair in the future!

Phil did a fantastic job repairing our dishwasher!! He explained everything in detail and was very meticulous. Phil also provided us suggestions to make our dishwasher more efficiently. One of the best repairmen I’ve ever met. You are lucky to have him as an employee!!

A little pricey but worth it. Quickly found the problem and fixed it. Very professional and cleaned up when he was done. We’ll call again if the need arises.

Phillip was great! He was very professional and took his time explaining the service and the parts needed.