HVAC reviews in Dickinson, North Dakota

Devon is the best!!!!

Great work!! They had my heater back up and running in no time!

Recently had an issue with 1 of the 2 furnaces, called the on call tech (Cody woods) and he had it fixed within a few minutes. 3 days later the issue occurred with the second unit and the tech (Cody woods, again) not only fixed the error but showed me how to fix it if it was to ever happen again. Awesome job Dickerson and Thank you Cody!!!

Always reliable, honest, and full of knowledge. Thank you for always doing great work for us.

Dear Dickinson Heat & Air - Thank you for your Response - Temp Right could not do warranty on a product you bought and them not having the original purchase invoice. They did however replace the faulty valve of yours with an new one at the cost of $550 incl. Labor where as your bill was over $1800 and didnt even last 1 Year. The Furnace and AC Unit will be replaced this coming summer by a company far superior to yours be that in price and customer service.

Great company!

Good quality work. Stand behind there work

Professional and courteous, takes care of their customers.

Great service, polite staff and very quick to get the job done.

Had a weekend plumbing emergency and was glad I called Keith. Quick, friendly quality!

Well I could not have been more pleased this morning when I realized my AC was failing ! I got online and immediately found CityairMechanical and left details of my needs and was contacted in record time and they changed up there schedule a bit to get my AC up and working in no time!
High highly recommend you try them and I'm sure you will be as impressed as I was !

Had a plumbing issue, expecting to get on "the list". Instead, 2 techs arrived the same day and even took time/effort to fix a 2nd plumbing problem that I had been procrastinating about! 10 stars for customer service!!

I called a few weeks prior to the date of “service” asking if they could stop by my business next time they are in our area and take a look at a cooler to see if it was worth fixing. They were already on a call in my area, the stop took 15-20 minutes, and I was told it would be $2000+ to fix…not worth it considering it was an older unit. About 10 minutes later I received a bill for $225 from them. I didn’t expect them to do it for free, but over $200 for a 20 minute stop and to be told it wasn’t worth saving was a little insane. When I questioned it, I was told that’s just how they bill (half the mileage AND an hourly rate) since they were coming this way already they split it with the other customer. The drive also took 45 minutes and the stop was 20 minutes MAX - so a total of 1 hour and 5 minutes yet I was charged for an hour and a half. I will not be calling them again.

Highly satisfied with Jones HVAC! They respond promptly and are very professional. Greg is very knowledgeable and always gets the job done correctly! Greg makes everyone else look like sheep.

UPDATE… (after receiving the bill)
I stand by my original review about how Greg is a very knowledgeable individual & I very much enjoy interacting with him.
I do have an issue with the billing because I did not know that they charged the “labor rate” for the drive to my house (2 hours roundtrip) in addition to charging for mileage (140 roundtrip). This billing method was never explained to me beforehand & I’m not aware if that is the standard with HVAC services. It’s confusing because they just added the 2 hours of drive time to the labor column without explaining that it was for the drive to my home. My previous bill charged less for mileage & I’m assuming they were at another residence closer to my home 🤷‍♂️
They came out once to diagnose the problem and then a second time with the necessary part to fix my unit that was under warranty. 4 hours of drive time at $145/hr plus mileage was shocking.

Exceptional company but not cost efficient if you live outside of Dickinson. The drive time charge should be clarified on the bill/statement & not billed as “labor”.

My heater stopped igniting and filling with water after hours. The owner was able to come and fix it right away and so far it has stayed running. He was kind enough to show me what was wrong and what to do with the ignition thing when it gets dirty again.

Mr.John’s was able to work my salad bar in his busy schedule today! He was quick and thorough and explaining what part I needed to get it up and running! Thank you so much!

I needed help with furnace on New Year's Eve. I called that morning and they were able to fit me in. To be sure we got help, the owner himself arrived and took care of the problem. He was very pleasant, seemed happy to be there. It is impossible to find service and great attitude this awesome in SW ND. Always call Jones first!

I called on Monday June 1, the office scheduled me for Friday June 5th. My A/C needs a recharge. Monday afternoon I got a call from Greg, he said he had an opening and could he look at it about 3:00pm.
Very fast and professional to deal with.
I would recommend them to anyone!!!

I had a very positive experience with my AC service appointment. The technician was extremely thorough and took the time to carefully inspect both the indoor and outdoor parts of the system. He was also very respectful and professional while working in my home, which I truly appreciated. I appreciated the care he took with the service.
My experience with the women in the office was fantastic as well. They were super easy to work with, helpful, and very kind. Everyone I interacted with has been so nice, and it was honestly refreshing to work with a company like this. Overall, I had a fantastic experience and will definitely be using them in the future. Highly recommend.

Greg & his entire Crew are excellent! On time, very professional, quality installation, cleanup, friendly and efficient. Highly Recommend their company! We had a Mini Split AC Heater installed for our bedroom and it is so nice to have AC or Heat with the push of a button.

For customer service & timely-ness I would give them 5 stars. They are easy to work with & very friendly. The reason for our low rating is their pricing - now I understand everything is more expensive these days. But when they put in a thermostat less then 2 years ago & it already broke… it’s ridiculous that only the thermostat is covered under warranty. The guy was in our house & changed the part in less then 5 minutes. But it cost $191 for those 5 minutes. Ridiculous. They charge $100 an hour of which his first hour was just drive time & then he got an additional $40 for gas. The pricing is a little extreme, if he spent an hour plus actually working I would understand, but if a part they put in is under warranty, there should be a different pricing system. We definitely learned our lesson, & next time will just go through whirlpool & do it ourselves. Especially after we found out the exact same thermostat online was cheaper to buy then to use their services.