Reviews of local pros in Batavia, Ohio

Charles came over and was extremely friendly and explained everything that was wrong with our Electrolux dryer. He was so nice and best of all, he fixed it! We thought it might be a lost cause and he was able to get it back to running. The whole process from scheduling to payment was flawless and their prices were fair, I would definitely use Mr. Appliance again!

Rusty was very knowledgeable about fixing my Samsung dryer. Very fast work and he did a great job. Professional with reasonable rates. I will call if I need them again. Thank you Mr Appliance!

The lid lock receptacle broke on my Speed Queen washing machine, which prevented it from running. Rusty came out, took a look at it, ordered parts, and fixed it as soon as the parts were available. He was friendly, worked quickly, and my machine’s as good as new!

Rusty was on time and did the job in a very timely manner. He had all the parts needed for my dryer repair. Thanks again Rusty! You are awesome!

I called them to fix our fridge that kept over freezing. They replaced the control board but the problem continued to occur. After the third or fourth time they came out the problem was still occurring. Finally I said forget it and I asked ChatGPT, who told me what part to order for a quarter of the price and how to fix it, and it worked. I asked Mr Appliance for my money back since they never solved my problem and they refused. Super frustrating and will never use them again.

Since I can't reply to your response, editing to add: Our complaint was that the fridge would for a month or so and then quit again. The rep came out once to diagnose, once to replace, again to diagnose after it quit again, and again to replace the same part. Once it quit again, I sent you an email saying that we were still having the same problem and requested a refund. This email was was sent on May 1st. You refused to refund me since the part was already installed, even though it did not resolve the issue.

Very disappointed with this service. Repairing our 5-year-old KitchenAid microwave/stove combo took 5 visits over 4 weeks, with each visit lasting about 2 hours and requiring us to take time off work.
Each visit resulted in another part being ordered and replaced, with quotes escalating from $500 to $700 to $980, yet the problem was still not fixed. During the third visit, the technician told my husband he had never worked on a KitchenAid microwave/stove combo before, which made us very uncomfortable and felt like trial-and-error part swapping at our expense.
In the end, the microwave was only fixed when the original part was replaced a second time, making us question how many of the other parts were actually necessary. No compensation or acknowledgment was offered for the repeated visits or inconvenience.
Would not recommend based on this experience.

Once again Clayton came to help us with appliance repair, this time our Whirlpool dryer. He diagnosed it within minutes, presented a reasonable estimate to replace the heat element and completed the work all within an hour. The unit works great and we could not be more pleased with Clayton and the job he completed!

First of all they were on time! You don't see that very often. Great communication. Charles was knowledgeable and professional. No complaints at all. Highly recommend.

26 hours...An update, approx 16 hours later-
In my initial review, shown below, at that time, that was my feel I ngs on the matter. After Clayto left I re-loaded my dishwasher. It was humming right along. I didn't stand there for the full cycle, I got back to laundry and ironing.
On the way, through the kitchen I noticed that the dishwasher was no longer.."let's make mama happy and do her dishwasher thing.."
But, just, WOW had I really been that long in the laundry room?!??
After putting away that load I went back to laundry.
You have to walk through dining area and kitchen, hang a right turn and you're in the "pantry room". Combo food pantry, washer & dryer,folding table. So, walking through the kitchen I see 4 little lights, a vertical line.
ITS NOT FIXED!!
$ 457.71, a new motor & labor.
The remainder is my original post.?v
Clayton, my service technician. Diagnosed it in less than 30 minutes, and only took that long because he was trying the various resets.
3 days later he's back with the new motor.
I loaded it after he left. It's humming along beautifully!!
Both times he was here he was on-time for the scheduled appointment.
My dog, Marty the Wonderdog, thinks he's great, too. Clayton put up with the old girl, giving her pets when he came, and again when he left.
As much as I hate when repairs are needed,y I'm happy I have Mr. Appliance in my contacts!

Had an issue with my dishwasher, I called and was able to get a next day appointment! Chuck S was the tech. Arrived early and was friendly and very helpful. Made quick work of the issue!

Don the service man was awesome!! He was fast and did a great job!! Totally knew what he was doing! The only down fall was the answering ladies!! Did not care for them I felt I was given the run around with did not care to speak or work with them. I was told I would get a phone call or a text. I got a text and I got a phone call for the first time for Don to come to our home the second time because he didn’t have the part. Don told me it would be in the same format a text or a call like they did the first time however I got nothing, I was on my way to work. I work night shift. I needed to know what time to be home in time for Dawn to come. I called the lady she couldn’t tell me all she said was it’s tomorrow what time you’ll get a phone call or a text. I still didn’t get one so I called back Once again, I would get a phone call or a text. Finally I gave up and then I called back because I was frustrated and she said oh we sent you an email at 3:45 this afternoon. I said I wouldn’t have known to check my email because before it was either a voicemail or a text so I really don’t care to work with the ladies in the office. They need to have a little more training in my opinion , some of them were rude but as far as Don, he was awesome and he fixed my dryer . if I could go around the ladies and schedule with someone else you bet I would no doubt, but you can’t do that so I have to deal with those ladies which I prefer not to. Thank you

Needed a repair for the washing machine and the technician Clayton was on time with the appointment and finding the cause and fixing it. It was very gas and Clayton was very friendly and knowledgeable and helpful. I have had some questions and he was more than happy to answer them. Over all a good experience and I definitely recommend.

Rusty was very professional, he quickly diagnosed the issue and gave us a price for the repair. We are very happy with the quality of the repair. Communication with the office was excellent. I highly recommend Mr Appliance and will definitely call them again should I need another appliance repair!

Process was painless. Requested for service on line on a Sunday, they responded the next morning. Had an appointment the following Friday. Repair man found the problem right away. They ordered a new part for me and returned the following Thursday. Repair man was courteous and wore booties to protect my floors. My washer was under warranty and no fee was charged. But, I’m sure the business treats every customer as professionally no mater the problem. I highly recommend this business.

I had an excellent experience with Mr. Appliance, especially their technician, Rusty. From start to finish, the service was professional, prompt, and efficient. Rusty arrived on time, quickly diagnosed the issue with my appliance, and clearly explained what needed to be done. He was knowledgeable, courteous, and took the time to answer all of my questions.

What really stood out was his honesty and attention to detail. He made sure everything was working perfectly before leaving and left the area clean and tidy. It’s rare to find service that feels this reliable and stress-free.

If you need appliance repair, I highly recommend Mr. Appliance — and ask for Rusty if you can! Outstanding service all around. Thank you so much Rusty! My washer and dryer is back into brand new shape and if it wasn’t for you I think I would be pulling my hair out! You’re truly amazing keep up the good work! 5 stars! 10/10.

Michael has helped me several times and has always done great work. He is reliable and trustworthy and willing to go the extra mile. Highly recommended

Mike added an outlet and moved a light fixture for me. He was very professional, prompt, kind, and his work was clean. He even patched the hole where the previous junction box was moved from, and I didn’t even ask for that. Highly recommend and will call again!

Knowledgeable, friendly, and fast!!

Did work on my mothers home. Very kind. Great work. Fair price.

Friendly and skilled with good ethics. Great combo.

I've had Mike do several things for me. He replaced a crusty wire for a light. He also has installed ceiling can lights. He does great work and is a nice guy.