Home Services reviews in Canton, Ohio

Courteous, and I'm so thankful that they aim for Customer Satisfaction. They do a great job! It's not the easiest job they do.I would give 5 stars but 2 tasks were forgotten.
Much Appreciation to these young ladies

I'm completely impressed and pleased with my experience. For a first time meeting, Leah and Nicole did a wonderful job; even taking care to wipe down my litter box! I'm looking forward to a long and happy relationship with this company.

I was able to schedule in a timely manner. The 2 cleaners gave me a 40 min phone heads up so I could meet them. We did a pre and post walk through. They completed the work within the 2 hour minimum.

This company is a scam. I run a business, we scheduled to have them clean a duplex that had finished renovation. The cleaners did not show up, when I called to see why the same guy who always answers the phone said his manager who cleans for him got hung up and would be out at another time. I explained to them that that would not be acceptable and if they could not honor their commitment I needed to find someone else. They have repeated sent me cancellation bills and threatened to collect on a $75 cancellation fee. Don’t waste your time, or your money.

Do NOT use this company. I paid them $145 to clean a 950 sq. ft condo prior to having some prospective tenants check out the place. I was out of town so I had my realtor do the showing. The first thing he said was "fire you cleaning person." There were cobwebs left in the kitchen. Even the tenant said, they place is dirty. MTS called me 90 minutes after they started to say we're finishing up. $145 for 90 minutes of sloppy work. I called Anthony to let them know about the unsatisfactory work and he responded "we have a 24 hour quality assurance policy, but it's past that so there's nothing we can do."

Let me save you the trouble. Maid to Satisfy does not deserve your money. Send your business elsewhere.

Great Company and Staff! The two young ladies came, they explained all the information needed for my first walk through and cleaning service. They were not only great at the service they provided but we’re sweet and mindful of my home.

I would highly recommend them. Very impressive. They called to let me know they were 30 minutes away. Did a walk through and noted everything I wanted done. Have me a range of how long it would take. 2-3 hours and cost. Took 2.75 hours. Everything looked great. Will use them again.

The girls that came did a good job with what they did, however I was looking for more than just a standard cleaning. Example, I asked if I could help move the couches so they can clean the floors underneath, and got a very confused look and told they generally don't do that. I was also looking for a good wipe down of baseboards, ceiling fans, etc. But what they did do was good.

My shower doors sparkle like new. My window sills are dust free. And my old wooden banister is smooth and a joy to touch. 2 dogs, an indoor, free range bunny and 3 busy people in an old house. . How did the Ladies get the house so clean in just 2 hours!?

Updated 7/13/21 - Still a 1 Star Review. Today I received the following email from the GM. Funny enough they also have employees including the GM leaving 5 Star Reviews. I can not wait for our contract to be up. Here is the email I received today trying to get me to remove my review, not going to happen.

“Good Afternoon, This is Danielle from Maid to Satisfy. I know you have cleaning services setup with us and you had reviewed our services on Google and gave us 1 star. I know you were unhappy with your cleaning, and I want to apologize. It certainly does not reflect the quality of work we strive to provide. I would like to see what I can do to smooth out the situation and hopefully get you to remove the review you left on Google. I would like to do is offer you a free deep cleaning, on the condition of removing that bad review. Let me know if this is something we can work out. And again, I do apologize that you were unhappy with your cleaning and hopefully we can come to a resolution.
Let me know if you have any questions! Danielle Wilks General Manager”

Below is my original review which will remain.

Our first cleaning was phenomenal, our house was cleaned perfectly with attention to detail to every room. Given the level of service we signed a 12 month agreement to have our home cleaned every two weeks.

For our second cleaning, there were several basic items missed and damage to a new piece of furniture. I called and sent in photos and was advised a different crew would come out to complete the cleaning per the 24 hour satisfaction guarantee.

After receiving a few call backs from the company, I was advised that regardless of what the first cleaning involved time frame why's and what was actually cleaned that other cleanings could take anywhere and I quote from 4 minutes to 3 hours, I explained that is not what was quoted to us as cleaning time would be booked for 2 hours of house cleaning with a team of 2, ie 4 hours of house cleaning, I advised that today they were here (timing from our security system) just over 1 hour and 10 minutes.

Being very displeased with the service provided and several basic items not being cleaned and the inaccuracy of the verbal information provided to us at the time of signing the contract we requested to cancel and just pay the non-contract rate for today's cleaning and the first cleaning, I was advised that the contract is in force and that the account would be sent to collections within 10 days if not paid in full and that they receive several checks each year from attorneys who have collected balances from broken contract, ie basically a threat and then told that I was being rude on the phone, I explained not being rude but yes direct as my personal property was damaged and services not completed as agreed. I was informed that they had spoken with the cleaning crew and they said they did not damage anything and than I was asked how I thought it happened and had to explain I had no idea as it is new furniture and was not damaged this morning before the crew arrived.

Resolution from the company was to resend a different crew out to clean in 2 days, a $50 credit and to update their computer system to reflect what was on the initial paperwork that we agreed to at time of signing for what would be cleaned, they stated it was a human error.

I’ve spent over $500 twice this year to have my house deep cleaned and the base of my toilets still needed cleaned by me, there was still urine left around the base, after two separate cleanings (I don't stay here the house is empty, so it was missed both times.) This is one of multiple things I've had to clean since the maids came. I've had many maids, usually one, not a team, and they blow this company away in every way. Would not return for more business. I’m only leaving this review because I was texted I don’t know 6-8 different times begging for a review, so here it is.

I hired this company willing to pay a little more for a truly professional job. What I got was a charge for over $400 that I did not agree to pay because they were not here as long as they said they were. They did an almost 45 min walk thru to give me an estimate and then charged me for the walk they as part of my cleaning. The cleaning itself was far from professional. Toilets not cleaned, multiple areas not dusted, bathroom counters not touch and they didn’t even attempt to clean the kitchen sink. I called to dispute the charge and was told they didn’t do refunds but would come to clean again. I said no thank you I just wanted to be charged for the time they were actually cleaning and the owner refused. Would NEVER use again or recommend.

Scheduled an appointment for Maid to Satisfy to clean one of our homes. After being 4 hours late, we cancelled the appointment. This is unacceptable and we do not deal with companies that cannot be professional. The company then had the nerve to send us a bill for cancellation. $75.00! These people are nuts!

If I could give this cleaning service company a 0 star review instead of 1 star, I would.

The name is this company is “Maid to Satisfy” but they did NOTHING to satisfy, they should rename to “Maid to SCAM”.

They failed as a cleaning company and offered a mediocre service. I will NEVER get their service again.

Please save yourself money (they are not cheap) and give it to other cleaning service, I guarantee anyone else can do a better job. They are also unprofessional and unresponsive. This is ridiculous.

EDIT: They had the nerve to reply and say I am not a real customer, they got hired for a 680 SqFt Duplex unit in Akron, just because I live in Texas, which is completely personal and out of topic, doesn’t mean I don’t manage properties around the US.

If I am not a real customer, how do you know where I am from? They did not even responded when asked why it was not clean and refuse to give us a refund. They are SCAMMERS AND COMPLETELY UNPROFESSIONAL.

I invite everybody to go through the negative/lowest reviews for this "company"; they retaliate with customers, say they are not real customers to everybody that leaves a negative review and they even fight with ex employees.

Looking at one of the reviews, an ex employee left a professional review saying working for Elijah, which i believe is the owner, was a horrible experience and the owner retaliated and argued with him, thorugh here, called him out on personal stuff and even brought up warrants and courts fees. This is proof of how unprofessional this company and the people managing is.

Previously, I had the same woman for ten years clean my house and I loved her. When she moved, I tried Maid to Satisfy. I have not had a problem with the office staff or the women that come to clean. They are always professional and hard-working. I do not have a set cleaning schedule due to travel, so I do not have the same crew each time, which is something I do miss. Two women clean a 3,000 square foot home in 3 hours or under and even undertake additional tasks when I request. Thank you to some hard-working women!

I have a house in eastern Ohio. Three workers from maids to satisfy came down said they were to clean.
I was laid up with extreme back problems and I couldn't watch what they were doing. They did do very much, charge me almost $200.
I sent many photos to Stewart 5 days later and still no response.
I called him on the fifth day he said he would get back with me and he never did.
They've actually taking my money for no service. There was three girls here they were nice people but they didn't do much I don't think they were trained.
I'm waiting for them to return my money or come back and clean.
I hope people look at the posts and reviews before they spend her money on a service that doesn't get performed

This was a scam.Check BBB and Office of attorney General. At first service was great, then after contract I was rescheduled for 4 months! Then when I was finally serviced payment was demanded after they appeared without notice.
The manager is rude and demanding.

Maid to satisfy worked with my schedule and my different home cleaning needs. The maids are responsive and kind. I went from clutter to clear in hours.

I had broken my arm and facing a debilitating health situation and was in need of help ‘catching up’ with general cleaning. The team was so efficient, effective and went beyond what I could have expected on such short notice. They were very kind and polite and attentive to my requests. I would highly recommend them . Cindy S

We have had them as a cleaning service for 3 years now. At first I was a little leery of an hourly rate, but after several discussions in the beginning, I now agree with them. To me the best part about the service is that they are willing to accept feedback and change their cleaning accordingly. As a household with 4 dogs, cleaning our house is not an easy task at times, but they do an excellent job of thoroughly cleaning our house. I would definitely recommend them to anyone looking for a cleaning service.

Thrilled at how the bathroom came so clean. Took about an hour longer than when we had our home cleaned by Maid Brigade but they broke / missed several items throughout the last 3 years too. Manager told us that it would take longer because the crews are trained to focus on quality and not rush the cleanings, I strongly believe they did just that, besides being told I can really see a difference in the cleaning. Overall we are very happy with the service and am glad we found a new company to handle our cleaning needs.

They were great! Stu was a pleasure to work with and the girls were great! Very thorough and made sure they understood my mom’s cleaning requests. The house smelled and looked great! Highly recommend!