Reviews of local pros in Chesapeake, Ohio

My technician was prompt and professional. All work was completed in a timely manner.

They took care of my issue in a professional and timely manner! All around the service was great!

How ironic is it that even the Girl Scouts can get an address correct.. but NSP is unable to do so? Your reply speaks volumes about not only yourself, but how you conduct your buisness. Did you also neglect to mention that you have numerous complaints filed against you. And the home warranty company that set us up with you also no longer do business with you?

BTW, Thank You ever so much for disrespecting a veteran... so completely sick.. and giving us the ammunition to bring a lawsuit against you for slander and defimation. Maybe I will go a step further and contact everyone from here and the hundreds more from other review sites.. (topic should be a goldmine from what they are saying) and get together a class action lawsuit. I think they would be happy to have their hard working money back from jobs you *didnt* do.

I don’t know what to tell you but I always have good experiences with Service Pros always they do a great job I remember one day that Josh came over for electric he fixed but we didn’t have electricity to see is it working it was electrical for the dishwasher and finally electricity came on and I saw is fixed that was amazing and one thing that it messed my water sink up I called Stephanie told that and I found out that the Lowe’s guy did that I called the Lowe’s and the guy told me that he messed up the plumbing in kitchen sink so he fixed and installed the dishwasher and I called Stephanie to explain and apologise for so I’m very happy with service pros the good working guys they have Josh Poe and Marty I recommend the Service Pros they are the best service providers in West Virginia and all over here I will give them 100% excellent customer service 👑👑👑👑🎖️🎖️🎖️🎖️🎖️🎖️🎖️🎖️🎖️🎖️

I emailed because my heat was not working . The workers were very kind and helpful. They got the job done quickly and at a great price. I would definently recommend them to everyone.

Split unit hvac:
These people are the best. They are knowledgeable, honest, on time, and do quality work. You won't find a better company to do business with.

Top notch service! Any household repairs or renovations you may have, give these guys a call. The owner is a friend of ours and a great guy. His staff is very knowledgeable and friendly as well! 👍🏻

Very very very….did I say very..bad service and business, they’ll rip you off and never do what they promised. They are ignorant, arrogant, incompetent, deceptive and fraud. Never pay them upfront and ask for a contract with very clear conditions and specifics if you ever hire them. They are never willing to take responsibilities for their mishaps and will blame you for their own mistakes. It will cost you a lot more to fix what they have screwed than to hire a reputable business from the beginning. While their prices are outrageously expensive, their work quality is very poor and their attitude is poorer.

My air conditioning was leaking into my laundry room floor when I bought my house. I needed a repair man called these guys and the air conditioning guy was top notch and my a/c was fixed the same day! I highly recommend these guys.

Worst company in the Tristate, beware you will be lied to , and left to repair the damage they cause.

The owner is arrogant with no manners nor customer service culture. They lie when they come. I spent a whole day that I had to take from work and they DID NOT SHOW UP. And when they appeared, the technician made a mess and did not fix what he supposed to do. On the contrary, he left the device not working at all ( it was broken and working when he arrived) and left saying he needed a recall order. AVOID THEM

Their morons. Requested service June 3rd through home warranty company. They showed up June 6th and misdiagnosed the problem with a.c. We have been waiting two months and they never could get it right. Always had to call American home shield and have them call contractor cause their idiots. Expected me to pay $600 for something that has taken two months. Called Teays valley heating and cooling this morning. They were here by one and a.c. was fixed by two. Took them an hour to do something that service pros couldn't do in two months and it only cost $320. Had nothing to do with condenser like service pros said had to do with the thermostat. They will be getting sued in small claims court cause the two months they did nothing my electric bill was over $500 each month.

Had a problem with my central air unit, it was blowing air but not warm. Called and talked to Stephanie, she was very polite and told me she can have someone down to take a look the next day. They were prompt and on time, and was able to get my heat back on in no time! Thank you guys so much!

I had a leak in my downstairs ceiling which turned out to be more painfully complicated than expected as the leak was originating from behind my bathtub stall. However, the servicemen, Adam together with Tim and John, figured out a workaround which reduced a two-day job down to a couple of hours or so which lessened the bill from four figures down to three. And this was all done on the same day I called. They were courteous and efficient, and they answered my many questions very graciously. They made a very stressful time a little less stressful, and I am very grateful for that.

Hutch, Stephanie and their team have been very responsive and professional to work with. Their response time is always considerate of our needs and concerns as well as their price points. I would recommend this team again and again.

Stay away from this company as much as possible. I had requested my home warranty company not to assign them but got stuck with them. A simple issue has been delayed by weeks due to no response from them. Thoroughly unprofessional. Be forewarned. Look at their reviews all over the internet.

If there were zero stars they would get it! I have been so frustrated with their service ethics that instead of cancelling them through my home warranty I continued to be persistent in trying to get them to come out. I even had the home warranty company call them and they apologized to them and said they would clear their schedule and be out in the morning. Never came. They do not return calls. Missed two appointments. Actually told me they do not listen to messages. I tried texting the cell, no response there either. I finally gave up.

I've used them several times, Jess is great to work with and will get u taken care of.

This is a horrible company! Very frustrating to deal with and very unprofessional! They lie about when they are gonna come out to service your house and make you wait all day for them not to show up! I'm almost 8 months pregnant and have been without air conditioning now in the middle of summer for over a week due to this company! They came out to my house was there 5 minutes looked at my unit said I need a new one and now 5 days later the home warranty company still don't have the report from them! I'm sure if this was there daughter or wife going without air in the middle of summer they would be right on it🙄 So angry and frustrated at this point!

I called a phone number in the directory that indicated that it was "Mr. Rooter", a plumbing company I had once used and been very satisfied with. When I noticed that the woman answering used some other name, I just assumed the company had changed its name. I told her what I needed, which was two simple plumbing repairs. I waited all morning for a plumber to arrive, and finally an old man showed up carrying nothing but a smartphone. I told him I had a dripping kitchen faucet and a broken flusher arm on one toilet. He looked at my kitchen faucet and immediately told me I needed a new one--that putting old parts in would not help. When I suggested he check it, he said, "Oh, you'd have to turn the water off to do that." I told him there was a valve under the sink, and he just nodded and took a picture, telling me that the company would order a new faucet and have my insurance company pay. "My boss is real good at getting them to pay," he said. I then showed him the commode, and he said he might have a replacement part in his vehicle. He left and came back, saying he did not, and took a photo. I then told him I had another commode that had been turned off and asked if it were safe to turn it back on. He asked to see it and saw that the tank lid was cracked. He told me I needed a whole new commode and took a photo, again saying his boss was good at getting insurance companies to pay. I asked if he would call his boss and let me talk to him, and he immediately replied that his boss was not in the office (at about 1 pm). I told him I didn't feel that I should pay him for the call since he did nothing. He said, "Give me the check right now, or I'm leaving." and then, "I'm just here to take pictures." To tell the truth, I felt rather sorry for the man, even though I felt suspicious. I gave him a check, and he told me he would put a rush order on what I needed. I grew more uneasy and went to my insurance agent, who told me that, if I did accept any co-pays for the items, there would be a $500 deductible. I went to the bank and put a stop on the check I had written. If I had wanted someone to come out to take photos and then try to get insurance coverage, I would have liked to have been told that on the phone. What I wanted was simple repairs. I feel like the whole operation is a scam.

We are a small tea shop chain based out of Dayton and got invited to open another location in Ashland. We contacted a handful of contractors for the project but eventually chose Now Service Pros. The owner is very reasonable on price and most importantly he is a man with integrity. Whatever he says to u, he would get it done. Go with them and it will save u tons of troubles.