Chimney Sweep reviews in Cincinnati, Ohio

Brandon is wonderful, he was very kind and knowlegeable. He solved our chimney problem when others could not. He was a joy to have in our home. I woukd ask for him!!!

Outstanding job!! Keith was absolutely awesome, very professional and friendly. Would highly recommend.

I had a problem with the insert that they installed and was able to work it out with John and the owner being to small. John and I came to an understanding and they set me up with a bigger insert and I’m very happy with this stove. Kyle and Chad came out and installed my new stove which made a big difference these guys were very professional and good at what they do, I will definitely deal with this company in the future and they are great people to work with they also let me keep my other insert which is only 4 months old.. and will sell for half off. Can’t tell you enough how they went out of there way to satisfy me, will always give them 5 stars with there service. Thank you very much

They came out to tell me what was needed to update fireplace. The gentleman seemed knowledgeable. But, I could never get an official/handwritten quote. Obviously, they do not need the business or income. I called twice, to be told, they will get back to me.

Moved on to another company.

I’ve been using chimney works for 5 years. I had them initially come out as a preventative trip to inspect my fireplace for safety. Despite my previous home inspection stating all was good, they recommended work to the tune of 3500 to get the internal structure where they thought it should be. I went along with their recommendation. Since then I’ve had them come out for annual cleaning and inspections. In the past, everything was fine. This year they stated they felt the impact of last season’s use made the fireplace unable to be cleaned despite them having been responsible for annual cleanings over the last 5 years. They suggested i needed a 6000$ solution they could provide for me to use my fireplace.
Today I had another established company come out to do my cleaning and inspections. Both companies have hundreds of Google reviews but the other company has a 4.9 rating, higher than chimney works 4.7, so I don’t have any concerns about their qualifications. Their cleaning was much more complete but most importantly, they did notice the buildup but said it’s not currently a big issue and offered a solution for the minimal buildup I do have for much less cost than the cost of the cleaning.
Unfortunately, chimney works has unnecessarily told me that I need expensive products other reputable companies don’t believe are necessary.
They have many good reviews but I would always get a 2nd opinion if they try to sell you an expensive product for your fireplace. It’s very possible it isn’t necessary.

I wish I could give a 5 star review. The purchase and delivery of the Jotul stove we purchased were great. The young men that delivered it were very accommodating. After my husband installed it we found that the ash pan door would not close. I have been given the run around by the manufacturer, the distributor is trying to help but they say, and rightfully so, that the dealer should handle this. Chimneyworks wants $199.00 to "look at it". I hope I don't have to come back with a 1 star rating.

⭐⭐⭐⭐⭐ Excellent Service & Professionalism!
I'm a returning customer of Chimney Works, and once again, they exceeded my expectations! Chad, the technician, was incredibly friendly, knowledgeable, and efficient in completing my chimney cleaning. He took the time to explain everything, worked meticulously, and ensured my fireplace was spotless.
The professionalism and attention to detail from Chimney Works continue to impress me, and that’s why I trust them for all my chimney maintenance needs. Highly recommend their services to anyone looking for reliable and high-quality chimney care!

Ben provided our annual inspection of our fireplace insert. He was courteous, knowledgeable and professional. We highly recommend Chimney Works for your insert and chimney needs.

Rollan came to my home to evaluate my non working gas fireplace and was excellent. Got it functional in minutes.
Operator (me) error.

Chad Newton was the technician that was sent to my house by Chimney Works.
Chad Newton was professional, knowledgeable, respectful and polite. He completely the job properly, quickly and cleanly.
Chad even spoke highly of the company and people he works for and with. -which is important and hard to come by anymore.

I would 100% recommend Chimney Works and ask for **Chad Newton**!

AMAZING! Keith got my fireplace working, cleaned it up and looks brand new! Happy I finally found a place that knows what their doing, answers the phone, and does good work!

Horrible experience with these crooks. DO NOT HIRE for any type of masonry or flashing repairs! I had a small leak that only leaked once or twice a year and decided to have them look at it; proceeded to tell me it needs new flashing, they flashed it not once, not twice, but three times because each time they tried the leak got worse and worse, and now it leaks in a completely different area than before. Nothing but excuses about my mortar needing repaired while completely ignoring the fact it’s now leaking worse than ever and in an entirely different area. Will not issue me a refund and will be taken to small claims court, what a disastrous experience.

Austin did a great job! He was very professional and provided detailed explanations to my questions. If you're looking for a friendly, professional, and responsive company who does excellent work, then look no further!

I solicited three bids for my chimney restoration and Chimney Works & Rocky Mountain Stove Co. was the most responsive, professional and thorough. They were also priced very competitively. Ryan was knowledgeable and thorough in evaluating and quoting the work. Cameron along with Mike and Logan did an amazing job rebuilding my chimney! They were friendly and reviewed all the details of their work with me. I was so impressed with the care taken to protect my landscaping and then cleaned up so thoroughly, hosed of the entire deck and even the lawn! You'd never know they were even there! Great Crew and excellent work.! Highly recommend this company!

Great experience with Chimney Works from start to finish. Easy to schedule, on time, and very professional. Austin was terrific. He called ahead and was very professional from the moment he arrived. His attention to detail must be acknowledged. He respected our home with his cleanliness considering the fact that this could be a very messy job. He explained what he was going to do, then followed up with a very detailed explanation when he was done. Zero hesitation with using Chimney Works again! Shout out to Austin. Great representative of the company!! Thanks!

We just had Keith from Chimney Works come and service our gas fireplace for the first time in 20 years! Keith was so friendly and efficient! The fireplace is now sparkling like it is brand new- we will definitely be using you again. Thank you Keith!

Great company! Quick and easy scheduling, and great communication throughout the entire process. James was incredible- very personable and extremely knowledgeable! Such a pleasure.

Keith was very informative and did a through inspection of our gas fireplace and chimney. He explained how to operate the gas fireplace as we just moved in recently. He also made sure everything was as clean as it was before he left. Highly recommended!!!

We had two Mendota fireplaces installed and are now in our second winter. For us the staff and installers were great. But Mendota Fireplaces have some major quality issues.

Mendota fireplaces are great for high heat output and efficiency. But that’s it. There is a major issue with odor even after two years, and I understand the gas valve longevity could be a problem. We can’t run the fireplace more then 20 minutes or the toxic smell fills the house.

Chad was excellent in his service which included detailed explanations of everything as well as showing me the video inspection. Surrounding area cleaned up and options for any future work was explained as well.

I cannot speak highly enough about this company from the owners to the chimney sweeps! We had been told for almost 20 years we couldn’t fix our fireplace with out super massive construction or it was impossible. Well, we enjoy just about EVERY DAY our new fireplace and all the benefits that go with it. Shop with them, they’ll take great care of you.