Chimney reviews in Cincinnati, Ohio

They respected my home, wore shoe covers, and kept everything organized while working. The whole visit felt smooth and professional. I’ve already recommended them to two neighbors who needed help too. That says it all.

I contacted A1 Chimney because my neighbor mentioned Ashley was super professional. She came over, checked the flue with a camera, and showed me where debris had been blocking the draft. She cleaned it all up and made sure there was no lingering smell of smoke. What I really appreciated was how she took her time explaining every step, not rushing through the job. She was polite, neat, and left the area spotless.

The crew tested a few things, recommended a low cost fix, and completed it the same visit. No surprises on the bill and everything works better now. They were respectful and careful around the space. Definitely a 5 star experience.

Inspector Moses was very helpful and courteous. He not only went out of his way to try to find a solution but provided us with advice to try to resolve our problem. He was willing to help research the error by another company and help reaching out to them. Thanks for a good first experience..

David came to our home and quickly identified the issue. Fortunately he was able to repair it!
He did not try to upsell or say I needed more repairs. Very grateful for his demeanor and polite service! Definitely recommend him and A1 Chimney!

Due to good reviews we contacted A1 for an appt. On the day of the appt the serviceman called mid-time slot to ask for a time later than the original time slot. Out of courtesy we agreed and waited. At the new agreed upon time he did not call again or show up. A full day waisted waiting. I didn’t mind the request to change times as I said we agreed. I do however mind the lack of follow up and no one coming at all. A1 did not call us until two days later and tried saying they did not make contact on our original appt date and wanted to set a new appt. Lacking professionalism and integrity in my experience.

Moses came to my house today and did a fireplace/chimney/HVAC assessment. He got on the roof to give me exterior pictures of my gas fireplace’s chimney chase. (Not a brick chimney). We talked about that and the chase cover. He taught me a lot. Then we discussed the B vent that comes from my furnace to the roof (I knew it needed to be replaced and have been looking for companies that do that.) Again with photos to help. Then he helped with my actual fireplace by removing the stuff in the bottom so the gas could flow and get a better flame. He gave me estimates for replacing the B vent and updating my fireplace with remote start. (It’s old so have to turn the gas on manually to start a fire). He was here a solid two hours and he was great.

The estimates seemed high so I still have work to do to figure out how to resolve my issues. They do say they’ll give me 10% off the job if I leave an honest review, but I am hoping to find a more affordable installer.

Moses definitely gets 5/5 for the $99 inspection and detailed explanation, but the price of almost $9,000 to replace a B vent along with needing 50% down was a lot. They do have financing, but the interest rate is 12.5%.

All in all I learned a lot and he was perfect for the $99 service.

I hired A1 Chimney to inspect and clean two fireplaces in my home. What I got instead was damage, denial, and complete radio silence.

The technician, Alex, told me the basement fireplace didn’t need cleaning but that the living room fireplace did. He performed the service, removed his tools, and came back in to collect payment. It was then I noticed black soot smeared all over the side and into the cushions of my brand-new white couch, soot that was not there before. The carpet was also marked with soot particulate from his work. As the day went on the soot in the air has settled onto my other brand new white couch, as well as the 2 white club chairs in the living room.

When I asked what could be done, he apologized but had no answers. None. His solution? Hand my check back and walk out the door.

That’s when the real nightmare started.

For an entire week, I have called repeatedly asking to speak with a manager. I have emailed photos clearly showing the damage. And every single time, I’ve been ignored. No call back. No accountability. No offer to fix what they ruined. Just silence and talks of having someone come out to clean the damage.

A1 Chimney is perfectly happy to take your money, but when they cause damage, you’re on your own.

If you value your home, your furniture, or basic customer service, avoid A1 Chimney at all costs. I now have 2 stained white couches, 2 club chairs and carpet thanks to them, and a company that refuses to take responsibility.

A1 Chimney: A1 Mess. A1 Avoid.

Needed a Chimney Inspection done, i had called them and they made an appointment the following day. William came out, very professional.

I called last Monday and to my delight they were able to come out promptly to repair my decaying chimney. The service was extremely professional and the completed job looks amazing. I will have no issues selling my home after their repair work.

Very professional service. We had a couple of caps installed, chimney cleaning, and rebuilt back wall of the fireplace. The job was completed as promised even with having to work around existing challenges that the fireplace presented. I would recommend to all needing chimney or fireplace repair.

Very pleased with the chimney service. Ben and Tony were great, pricing was within my budget. Out of 5 quotes, Best Cincinnati Chimney was the only one that actually got up on roof and took pictures. Thank you!

Great customer service! Sam was also great in figuring out the issue with our gas fireplace which wasn’t functioning.

First class experience. Best communicated with us throughout the whole process. Timely, reasonable and very helpful.

Best Cincinnati Chimney did a great job cleaning out my fireplace/flue/chimney. They were on time, very professional, extremely clean, took time to explain some things to me, and were a reasonable price. I will definitely have them out again... Thank you!

Tony did a great job. Even though the job ended up being custom work. He has all the tools and supplies needed.

Best Chimney did a "cleaning" and provided an estimate for some fairly extensive repairs on my firebox and flu. I called another chimney service provider and that tech showed me just how poor of a cleaning job Best Chimney did. I was shocked to see how easy the creosote flaked off with just a brush of my fingers. Very poor service and a complete waste of money. Be careful if you engage this company.

Best Cincinnati Chimney has consistently provided us excellent service and the highest quality of work! Ben is a real pro and gentleman. We recommend BCC without hesitation or reservation! RWN

From beginning to end, contact with and professionalism of staff was excellent. We started with a chimney inspection: professional and thorough. Major work was rebuild of chimney above roofline and ceramic sealing of flue. Other work included power washing and silicone sealing of outdoor weather-facing wall. All work is excellent and done exactly as it was proposed/quoted. I would absolutely use BCC in the future and recommend the business to others.

In my opinion they are the best. Very professional, on time, do excellent work and explain in detail the services they are providing. We just purchased our dream cabin in the woods and the chimney needed a good inspection which they provided. Now we are all set for winter and many a cozy fire.

We contacted BCC to identify and repair/fix a leak coming from our chimney. From the initial inspection through to the completion of the work I could not be more impressed with the staff and team at BCC. They are professional, knowledgable and punctual! Would recommend this company to anyone living in the Greater Cincinnati area who needs work done at their home.