Chimney reviews in Cincinnati, Ohio

Ben came to my daughter's house to clean and inspect her gas fireplace. He was very knowledgeable and professional and talked us through the process. I would highly recommend them for your service needs.

Knowledgeable, friendly, took care to keep the space clean while working. Valued their expertise and will definitely call again in the future.

My home was built in 1937 and we needed to have nearly every window ledge tuck pointed. Ben came out and photographed every area that had loose or missing mortar including the chimney.
He provided a reasonable quote and arrived on time to perform the work. He ground out the mortar and filled it with a mortar mix that matched the existing color. He filled a "pastry bag" with the custom mix to fill the crevices. He photographed all the repairs so you can clearly see that everything is well executed. I agree they are THE BEST!

Best Cincinnati Chimney did an outstanding job. Ben and Jacob were very professional and friendly. They explained everything they were completing. I would definitely recommend them.

One of the hardest things for me when something goes wrong is knowing who to call. I checked out reviews and Better Business Bureau ratings. I ended up selecting this company. Not only have they been unbelievably kind, they have been very knowledgeable in addressing all of my concerns and did the work quickly. I would not hesitate to call them for any future issues with my chimney.

Amazing!!! They have been a dream to work with. Highly recommend!! Working with them feels like working with family - with small company care and attention to detail, everything has been amazing!

The young man was very polite. He covered his shoes and put down a cover to protect my carpet. He brought in a large filtered ash vacuum.
He thoroughly cleaned the chimney and the inside. He also realigned my damper that was off track. Outside he checked my chimney and crown and made pictures he shared to my email.
I will use this company again.

Excellent communication, beautiful craftsmanship. Did a great job working through a challenging supply issue--we are very happy with the work!

Very helpful scheduling by Abra. Ben texted with an arrival time and thoroughly inspected a leak in our gas fireplace. Tightened, cleaned, and peace of mind restored! Highly recommend.

I just had my chimney work completed and so far so good. I am big on customer service and this was one of the best experiences I've had. The person who came out to do the estimate and the person who did the work were great communicators and provided clear explanations. After the initial visit, I received a follow up call to see if I had any questions.

I've had out one other company, but I'll be calling Best Cincinnati Chimney back if I need anything. Overall good experience, quick, responsive, fair.

Best Cincinnati Chimney responded quickly to my call, sent out a qualified person who fixed the issue on first visit and cleaned up afterwards. Not used to this type of customer service anymore. I would highly recommend them.

Tech was excellent, totally cleaned the fireplace, double checked all connections and entry points. Insured we were happy when he was finished.

I needed a new chimney cap. Couldn’t believe anyone would want to climb on my roof at 18 degrees with a foot of snow on the ground. But Harvey Powers took it in stride and did a fantastic job. I highly recommend Best Cincinnati Chimney for all fireplace needs. Great experience!

Our gas hot water heater went out on Thanksgiving morning. We were able to get a new one installed by a plumbing company on 12/1 and they discovered an issue with the flu not drafting fumes properly. We were unable to get it in service due to this safety issue.

They recommended contacting Best Cincinnati Chimney to come out and assess the situation with the flu and determine what corrective action may be needed. Given the recommendation of the plumbing company, I contacted BCC as promptly as possible.

After making contact with their office. I received a call back from the company owner Chuck Caine. We talked through the situation and he understood that we needed to get this addressed promptly.

With the forecasted snow and a booked schedule, Chuck committed to working us in as an emergency. He kept me posted on things and I received a call back from him on Tuesday 12/2 advising that we were on the schedule for one of his team members to be out Wednesday morning.

Beyond thankful for Chuck’s time, effort and commitment to keeping his word and working us in on the schedule! Truly cares about the customer!

On Wednesday morning , a member of the BCC team Sam contacted me when he was on his way. Clear and courteous communication from the start.

Upon arrival Sam assessed the situation promptly. He described what the issue was and worked out an affordable solution to correct the problem. After communicating with the team from the plumbing company when they came by to check on things, Sam got things in motion to get the problem corrected.

He worked diligently, communicated well during each part of the process and got all of the work completed as committed to get our hot water back in service that day.

Great customer service by Sam! Good clear communication and attention to detail!
Thankful that I had the opportunity to meet him and after learning he is a veteran. I’m beyond grateful for his service to our country!

Job well done Chuck, Sam and the BCC team! Will be glad to recommend you to friends and family in the area!

Rick

I worked with Best Cincinnati Chimney in the late Summer/Fall. They conducted a chimneysweep and found some issues that required a new chemical coating (the latest and greatest technology) to refurbish the Chimney. They also rebuilt the chimney above the roof line with new flue and masonry .

I dealt with three teams:

The Chimney Sweep who was professional, courteous and efficient. He documented everything he saw with video, pictures, and written commentary. The detail was amazing.

The Masonry Team who demolished the old chimney top and rebuilt it. The were quite friendly, hard working, Skillful, and cleaned up thoroughly when construction was complete.

The final team applied the chemical sealer for the chimney from the flue to the chimney top. They were friendly, explained each step in their process and did a fantastic job!

I highly recommend Best Cincinnati Chimney.

Jay R. McKeever Satisfied Customer

Great company, great work, great owner, great prices.

We had two concerts rebuilt and some extra tuck pointing done. The work completed was really great, we were impressed overall.

We had a unique situation and the owner worked with us on it and we do appreciate everything he was able to get accomplished with our rental property.

The only concern was the clean up on our front porch - there was cement dust and debris all over the porch and our two benches. I'm sure they would've come and cleaned it up - but we just cleaned it up because we needed it corrected immediately for our tenants.

Overall we were very pleased with the results, price, and communication with Abra and the owner and the on site guy.

Fully 5 stars!