Constraction reviews in Cincinnati, Ohio

I recently had an incredibly disappointing experience with Deck and Fence Renewal Systems, and I feel compelled to share my negative encounter to warn others about their unprofessionalism and lack of respect for customers. From start to finish, their service was riddled with incompetence and disregard for basic courtesy.

To begin with, I contacted Deck and Fence Renewal Systems two weeks ago to request an estimate for deck restoration. During our initial conversation, they assured me that they would call back to schedule the estimate and would also provide a courtesy call before their arrival. However, they failed to follow through on both counts.

Today, a man named Greg from the company unexpectedly showed up at my property without any prior notice. Instead of apologizing for the lack of communication, he rudely insinuated that my "mom" had called and given permission for his unannounced visit. This assumption was not only unfounded but also highly inappropriate, as I live with my wife and it is absolutely irrelevant to the situation.

When I expressed my frustration and asked why they did not adhere to their promise of calling ahead, Greg displayed a shocking lack of professionalism. He dismissively told me to "get over myself," displaying a complete disregard for customer service and common courtesy. Such an arrogant and disrespectful response is completely unacceptable and indicative of the poor quality of service provided by Deck and Fence Renewal Systems.
Based on my experience, I strongly advise against considering this company for any deck or fence restoration needs. Their unprofessional behavior, failure to communicate effectively, and disrespectful treatment of customers are clear indicators of their lack of commitment to providing satisfactory service. Save yourself the trouble and frustration by seeking assistance elsewhere.

Deck and Fence Renewal Systems has proven themselves to be a company that values neither professionalism nor customer satisfaction. Their actions have left me deeply disappointed and frustrated, and I sincerely hope that others will take heed of my negative encounter before considering their services.

I conducted an extensive search on deck cleaning, resurfacing and staining before I choose this company. DSR was so quick to call me back and had an estimator at my house within 48 hours. They were polite and professional . they explained the differences between the stain products they offer and I got to choose what quality of product I needed to give me less maintenance. I was so surprised how smoothly everything went. I kept this property as a rental and I needed high quality appearance. I have been able to increase my rent and it looks so beautiful. so happy with this company I had to run my mouth!

Deck Renewal Systems did a fabulous job resurfacing, as well as repairing and rebuilding the underlying structure, of our composite deck. Very easy to work with, excellent range of products, plus they found a fantastic deal on our selected finish. Result is a gorgeous walkout deck and we highly recommend.

We had a second story deck removed and completely rebuilt. We are thrilled with our new deck. Everyone was personable and easy to work with.

Was very impressed with everyone we worked with on this deck replacement with composite decking. Very efficient, on time, worked well with out idea for deck. Would highly recommend to anyone. Workers were on time, friendly, and maintained our property, cleaned area when finished each day. Very pleased with our new deck.

Want to follow up on what responsible company, its been over year and half and they came out without question re some loose facia on deck and fixed immediately, gentlemen they sent out was so helpful and fixed problem. Just want people know what a respectable company and employees they have.

We've used Deck and Fence Renewal Systems for many years to reseal our deck and do minor repairs and have always been happy. Recently we engaged them for a major project to completely rebuild our 2 level deck and I couldn't be happier. Greg and his team were extremely professional and the quality of their work is outstanding. Highly recommend.

We had a large deck put in our house 2 years ago and was worth every penny! We have loved it and was a huge selling point to our home. I already have a call in to work with them at our next house as well! 10/10 recommend!

Total transformation of my deck in Mount Lookout! Amazing experience from design through construction. Timely and professional at every step of the process. Complete rebuild of existing composite massive deck-attached to house and they also did a refinish and repair of an aging wood deck off the back of the house. Both look amazing and the quality of workmanship is incredible. Quote was competitive and work was done on time. HIGHLY recommend.

We're very happy with our new fence. Excellent workmanship and easy to work with. Nice clean-up also. I would definitely recommend them to anyone.

Jen the owner personally came out and and estimated two decks for me! Her estimate for my complete rework of a deck in Tennessee came in much more conservative than several Knoxville area deck builders. In fact she used higher grade materials and did lighting as well and was still under the other estimates. She has done another property for me in NKY as well that turned out amazing. High integrity and she stands behind her companies work and always goes above and beyond to make it right for the customer!

Jennifer and her team were amazing! Super responsive, detail-oriented, and followed up every step of the way. She uses only high-quality materials, and our deck look gorgeous. Her quote was well in line with others without sacrificing quality. Highly recommend!

So dissatisfied. I hired this company the first time I had my fence cleaned and stained and it was wonderful. This time it is horrible. Long story short they pressured washed my fence and forgot about me. They sent me an invoice wanting me to pay for services that weren't even done yet. 6 weeks after the washing of my fence 2 guys show up not to clean the fence again, cause it could of used it but to stain it. They did and it looks awful. It was supposed to be a pecan color, way darker than the gray I got. Dummy me I paid them and then tried to get a hold of them via email but no answer. Well a lesson learned just because they treat you and do you right the first time doesn't guarantee it will happen again. Very disappointing I thought I had a good company here. Just look at the final product. Stain over dirt..

Dry Ally was at our house within 30 minutes of us calling them (at 8pm!). We really appreciate their professionalness and consideration of our daughters health, who's immunity is low right now. They would definitely be the first ones we'd call again.

Had an immediate issue and the owner was out the same day. Problem was solved. I highly recommend this company!

The Team at Dry Ally LLC - Restoration Service came to my business the day I called, showed up in the afternoon, and worked through the night so we could meet our county deadline.
Their customer service was exceptional.

Thank you so much.
Donna Loadman
Owner Plane Street Cafe
Bethel, Ohio

Dry Ally came to help us clean up from a water backup in our basement. Very professional and knowledgeable they helped us walk through the recovery process and ensured we were doing the right things to have a quick recovery.

BJ is very professional, respectful and knows what he is doing. Our church has water damage due to a frozen water pipe.

He has spent days at the church doing various things to prevent us from having mold or milldrew in the future. As soon as our incident happened one of our members recommended BJ and his company to our Pastor..it was a great recommendation. Word of mouth works...

thankful for Dry Ally coming out to look at her house. They were there within an hour of us finding the issue. Took time to inspect the house and were able to identify the cause of the damage. They helped us game plan and prepare for our insurance claim. will definitely use them again in the future if needed.

Quality, dependable, and efficient are the words to describe Dry Ally. They were on time and courteous and constantly communicated with me about the status of the job. Water damage is their specialty! They had everything fixed before it could cause any further damage. Pricing was fair. Highly recommend!

This service is outstanding! My parents needed help in the middle of the night due to a pipe burst. I found this company through a Google search and called. BJ was there within an hour and was able to get everything cleaned up and ready for insurance. We were so thankful to be able to have someone so thorough and knowledgeable to help my parents, even though we are several states away. I would recommend Dry Ally to everyone!

Dry Ally brought the best quote and showed up quickly and did a very profession job remediating mold in one of my listings so we could get to the closing table!!