Constraction reviews in Cincinnati, Ohio

Tyler came out and got the camera through my floor drain. Which is no easy task. He did a great job!

I do not have experience with the company. because of one of the workers who comes into my gas station driving your company van and wearing your uniform who is always so rude to me for no reason, I will never use their service or recommend their service.

Excellent company, whom I can't recommend highly enough. Becky provided stellar customer service & I couldn't have asked for a more knowledgeable or helpful technician than P.J. Both team members went above & beyond to help me with my situation & I'm extremely grateful.

They provided great service on short notice. They were very flexible and went above and beyond to complete the work in a timely manner. Matt located, marked, and provided a report of the job quickly. I will be using their services in the future!

Excellent experience with Underground Detective. Extremely courteous throughout the whole process. They showed up early to the job. Inspected my home sewer line and left a detailed report (DVD with narration of where the problems were). They also marked the where the problems were under the crawl space and outside. Had Roto Rooter out prior and their "technician" was unable to get to all of my sewer areas, but still quoted me a job replacing sewer that he could not visualize. Having Underground Detective as a third party helped to alleviate the stress of a company who also does the plumbing work. The employee who showed up was able to look at my whole sewer system without questions and worked hard while here. Highly recommende!

A technician tried to get the camera down through the toilet flange, but told me that it was clogged and I would need to have a plumber "auger out the stack" before Underground Detective could come out again. When the plumber came, he said that the stack is totally clear -- he also couldn't get his camera through the 90 degree angle close to the toilet, but had no problem going through the vent on the roof.

Underground Detective charged me $75 for this bad advice, and using them delayed my project by two weeks.

Total professionals that care about the customer. James came out and got the job done, explaining things throughout the process. From the phone call to schedule the appointment to the work on site, everything was handled perfectly. No need to look elsewhere if you are planning on completing an excavation project—these guys are the way to go.

I cannot say enough about the awesome customer service I received from Jake with Underground Detective. I needed a video scope done for a home I am under contract to purchase and he was able to make it happen the same day by reaching out to his technicians and asking for help. After the technician was there they realized that the main line could not be reached in the traditional way and would have to return with 2 technicians. Underground Detective was closed when I made my desperate call in hopes that they could come back the next day. I was on a deadline to have this scope done within this time frame. I was amazed when Jake call me earlier this evening after speaking to the technician and said that he knew the position I was in and would have someone there to do the scope at 8:00 am the next day!! He was also very fair about the charge since it now became two visits.
Great experience! I would highly recommend Underground Detective and Jake.

Excellent service! Dan called back right away to schedule my appointment and Phil came by and took time to explain my plumbing issues due to tree roots. Phil took great care by showing his underground camera to explain when I did not understand. Simply the best!

Overall, I felt that this company was helpful and recognized my needs per my situation. I had a small job that required just a few feet (30') of ground scanning that would only take about 45 minutes. I was concerned because several competitors had an expensive hourly rate and a minimum time of 2+ hours. These companies also include time to destination. While I recognize good work, I didn't want to pay for a bunch of time and effort that was unnecessary.

Underground Detective has a 1 hour minimum billing time, which worked well for the job at hand. They also worked with me to coordinate a technician to stop by my place on route to another job further reducing cost to me. Ultimately, I paid $400 for one hours time. It's more than I was hoping to pay, but in my case I learned valuable information about my property that I didn't know before. I feel like they understood my situation and worked with me to find a good solution.

Their technician, Jason, was polite, knowledgeable, and presented himself well. Jake was the one phone representative who was willing to graciously help me out given my circumstance.

I would recommend this service.

I wish I had found them sooner. Jason was responsive and helpful, called me back the same day and had me scheduled. Carl was friendly, informative and thorough. I'd definitely recommend Underground Detective.

The Underground Detective is a great company. We used them for our Dental Office that was having a problem with a strong odor. We had contacted other plumbers before and had not been helped. They came in an completed a smoke test for us and promptly found the problem and were able to fix it same day! It was GREAT service experience and we are very happy.The staff is very professional and helpful, they maintained constant communication when scheduling. Thank you Becky for all of your help.

They did not ask me for a review but I wanted to go out of my way to praise these guys. I emailed them through their website requesting for a quote to locate my septic tank. They responded within an hour and we had an appointment setup immediately. They came out on time and located my septic, gave me some advice, and gave me a recording for $230. You can't beat that value. Thanks again!

James M was the tech and he did an outstanding job for us. When we had trouble getting a pipe opened for the see snake he threw in with us and never faltered. He had a terrific "can do" attitude and we could not be any more pleased. We had absolutely no idea where our gas line was but he found it!Thanks again Jim.

I was very impressed with the customer service that I received from Jake specifically. He was very quick to answer any of my questions ! Then I got to meet Phil the technician that came to my home. Phil did an amazing job finding the source of a drain leak. When my plumber came the next day to fix the actual leak, he couldn’t find it. I was able to reach Phil very quickly, and I might add, Phil was on another job site and still took the time to call me back and help my plumber resolve the situation. Phil went above and beyond helping me. That evening, he also inquired about the leak being fixed properly and wanted to make sure that I was happy with everything. I was truly impressed with the customer service and the great service work that I received. I highly highly recommend, this company.

The technician was very nice and helpful but the location of the pipe was mismarked, which was the whole point of using this service. When the plumber came to do the work, he cut a whole in the wall where the pipe was marked but there was no pipe there. After cutting multiple wholes in the wall, we found the correct location.

What amazing customer service! I needed fast service and they delivered! Ryan took my call, got the appointment scheduled very quickly, and Cody found what we needed! Both gentlemen were amazing to work with, and I highly recommend them!
Thank you for taking such great care of me and my client!

Jose came out and built a deck for us. It took less than a week and the results were very nice. Satisfied client

Called them for a tub repair and plumbing. He came out to check my situation and did repairs all in the same day!! Price was fair...what more could i ask for? Great job....

I needed the whole house updated. Kitchen, floors, interior paint, and even a concrete patio installed. Brian and his team handled everything for me. Any questions that came up were discussed and a solution was achieved. Its nice to be able to have one contractor to handle and oversee so many projects. I highly recommend Virgo Remodeling for your next project. I wish I had found him years ago. Thanks again. Patrick

Awesome! This company is the BEST.