Water Damage Restoration reviews in Cincinnati, Ohio

Amazing company and amazing service; I could not think of a better company to recommend. My basement flooded with the large storms we had and I was at a loss for what to do. I spoke with Randy and he sent a crew (Shane & Devon) my way within a few hours. Devon & Shane answered all of my questions, tested my drywall, sprayed anti-mold product, and setup fans/dehumidifiers. Randy was available by phone and answered any additional questions I had while navigating the basement repair process. Thanks to their quick work and knowledge they provided we were able to mitigate the water damage quickly and establish a plan going forward.

We have used Hays and Sons for numerous multi-family apartment home projects from electrical, drywall, rebuilds, they do an amazing job. I love the status updates and communication that they give and their detailed quotes.

We had some wind damage to our home's siding back in April. I contacted our Insurance Company and they are the ones who referred us to Hays and Son. Yesterday they came out to fix our siding problems. Josh Anderson (who is a project manager) and Dave Hensley worked on our project. I was very impressed that Josh got up on the ladder and was helping Dave. Both are very professional and courteous. We are very happy with the work they performed. We will contact them in the future, if the need arises.

Hays and Sons was pleasant to work with every step of the way. Blake Dawson and his team was very professional. The job was completed in a timely manner, the crew made sure everything was cleaned after the job and my house looks great!

Our bathroom was flooded in February 2023. The insurance approved in March. Hays and Sons took until July to complete the work. The f First project manager was very unresponsive did not return phone calls or show up on his visits like he’s stated he would. The drywall and painting contractor did a terrible job. There were holes and ridges in the drywall and h did not do two coats of paint as stated in the statement of work. He told me he never received a statement of work.
When I complained to the project manager, he did not reply. So I contacted his supervisor who came out and inspected the work scheduled a fixer to come in and fix all of the problems. The supervisor and his fixer corrected. Everything in our basement was completed and looks wonderful. The finished product was great, but it was a nightmare going through the process.

Josh Anderson did an excellent job as the project manager! He was very professional and accountable!
Randy Winfield was the first to come out and was very honest and worked with the insurance adjuster.
Tim Davenport did excellent masonry work!

Worst experience of my life. My house was to be done in 2weeks and it took 5 months. People have been to my house and can not believe the crappy job these contractors did. I would never recommend them to any one or use them again.

Hates and Sons replaced two roofs for me. They did an excellent job. Very timely, professional service and I’ve had no problems with either roof. One was just a standard replacement from storm damage. The other one had been leaking from a spot no one seemed to be able to fix. Thanks to Hayes and Sons, there has been no issues with that roof since they replaced it.

We are extremely satisfied with Hays & Sons!! We had been dealing with water leaking into our house for many years. The insurance company sent someone out initially, but they did not discover or resolve the issue. Hays & Sons not only fixed all the issues with excellent craftsmanship, but also worked with the insurance company and handled everything. I strongly recommend them!

I want to thank Joe Clough and his restoration crew. He took time to explain all aspects of the drying process, he worked well with our insurance adjuster, answered all questions, he and his crew were polite and understanding after experiencing a total flooding in our home.
I also met with Matt Peterman to review the rebuild. Matt took time to answer all our questions and then explained the rebuild process coming up. Hays +Sons do as advertised, they do restorations right.

Team genuinely cared about the situation and understood that this was unexpected and stressful. They communicated well to repair my home and acted like a cohesive and caring team. They answered questions to help me understand the process. They treated my home with respect and were neat and careful with moving equipment. They were kind, caring, repectful and professional. I wouldn't change anything about how the Hays and Sons team handled my situation. I would highly recommend their services with great confidence.

My basement flooded 6/30 very late at night. Within minutes of calling Kyle, PM at Hays and Sons, he was on the way to help. Many members of upper management were involved that night and days after, and they showed obvious concern for my situation. The water technicians, Shane and Jason from Cincinnati and Kyle from Indianapolis, were very polite, professional, hard working, and attentive to what I asked. They checked in with me consistently to ensure I was happy with the progress. All 3 men worked all day long with a smile. I was very upset from the start of my water damage and each employee helped put me at ease. I have been very happy with everyone involved so far in this process, and so thankful for their tireless assistance. Highly recommend Hays and Sons and huge appreciation for their dedicated workers!

Hays+Sons repaired my kitchen after a ceiling water pipe break. The work was extremely good and the people involved were both professional and courteous. They cleaned up all the area after they were done. They kept me informed all the way through the process and they were punctual. I would definitely have them complete any future work.

We had the pleasure of using Hays + Sons through our insurance for a busted pipe that leaked into our house. Scott Nagle was our Project Manager and delivered the best experience you could have as a customer. If anyone were to use Hays - I would highly recommend Scott Nagle. His customers definitely come first!

Hays and Sons replaced our roof and siding as well as gutters after some storm damage. Every person we spoke with was pleasant and friendly and professional. I have recommended them many times since they worked on our house and I will continue to do so. They worked with our insurance and made the process extremely simple. I can honestly say I feel like they went above and beyond and earned everyone of the five stars I've rated them.

Both Matt and Josh took great care of us! They worked great with our insurance company and the city, took care to be sure the rebuild was done to compliance, and communicated with us often to keep us up to date. The subcontractors used did a fantastic job, everything looks wonderful! We would definitely use Hays +Sons again.

Thanks very much to Randy Winfield for his help, expertise and diligence in pursuing my claim. It was an uphill battle but he pursued and secured the funds to get the job done. Also many, many thanks to Josh Anderson, my project manager for tackling a very big project and seeing it through to the end with a great result. Josh was always available, chose great trades people and made many helpful suggestions throughout the entire project. Thanks to Jeremiah for his carpentry skills and to Sean Hill for knocking out a very long punch list. Everyone from Hays was personable and knowledgeable. Thanks for you hard work.

I was referred to Hays and Sons after having a not-so-good experience with another restoration company. Hays and Sons has exceeded my expectations in quality and service! From start to finish, they have been prompt, professional and genuinely kind. My house flooded and instead of feeling stressed, they made me feel at ease- I felt that I was in good hands every step of the way. I would recommend them to anyone in need of remediation and restoration work.

I was on a family vacation and was notified of water coming out of my house. I was able to coordinate a cleanup with Hays and Sons. Within hours of notification, they had dispatched people to perform cleanup and mitigation of any mold. They arrived on time, were incredibly professional, and communicated with me (remote) every step of the way. These interactions were with multiple people at their company. They promptly had people working to estimate out the repair process. I know my journey to repairing my house has just started, but I could not be happier with their company. I would recommend them to anyone.

This is our second job with Hays & Sons. We were thrilled with the job they did the first time, and this time we're even more thrilled! My husband is now bound to a wheelchair so getting around in our older home is not easy. Matt, the estimator, came out to see what we wanted, knew what could or couldn't be done, and made suggestions to come up with something that would work. Josh, the project manager, worked through the details, and quickly got the job moving. The work done was perfect! Everything looks wonderful, and the bedroom and bathroom are now so much more accessible for my husband! Great job, Hays & Sons. Will definitely use you again.