Home Services reviews in Cleveland, Ohio

I hired Midtown Handyman Services LLC, led by Mike, for a renovation project and initially had a positive experience. I provided a 50% deposit upfront to cover materials and begin work, with the remaining balance to be paid in stages as tasks were completed. The project was originally scheduled for completion within 30 days.

At first, communication was consistent, with weekly updates and progress photos. However, after day 45, updates became infrequent, and I had to repeatedly reach out for information—often with no response. After several weeks of silence, Mike finally replied, requesting additional funds for materials to complete the project. Wanting to avoid further delays, I agreed to provide 20% of the final payment draw. Unfortunately, once the payment was made, Mike disappeared.

What was supposed to be a 30-day project stretched beyond 90 days with no completion. Ultimately, I had to hire another company, which completed the work in just 48 hours under the same conditions. Despite multiple requests for reimbursement for materials that were never used or work that was never completed, Midtown Handyman Services LLC has remained unresponsive.

I would strongly caution anyone considering this company for their project. My experience has been one of delays, poor communication, and financial loss. I hope this review helps others make an informed decision.

Very professional services! I would definitely recommend.

He did a very professional job. Plus the response time was great.

Good attitudes and has so much respect towards customers and would definitely use them again

Master handyman is an amazing company with awesome work ethics they make sure the job is done in a timely manner and with great quality

I recommend Master Handyman for any residential & commercial handyman service. I like that they have over 30 years experience in new construction & repair services in the Cleveland area.

This company fixed our hot water tank and I was so pleased that I had them come back later to fix my sink. I will have them come back for my next repair project.

Do not deal with this contractor. Does not pay his subs. We performed a service and he was paid in full. Did not pay us after repeated promises to send a check. Scumbag contractor. Going to small claims court now.

Whoever the receptionist is oh my! Check her or get a new one or she'll drive away potential business, her attitude and unwillingness to answer questions is awful 😖 I had to hang up on her. I wasn't about to let her nastiness ruin my mood.

Master Handyman does excellent work. Communication is good; estimates are timely and work professionally completed. This is the fourth time I have used their services.

Great work ethic and responds in a timely manner

I absolutely loved working with them! They were professional and did excellent work on replacing my entire 3rd floor balcony. I will definitely use them again for other repairs around my condo.

What a wonderful family ran business. They were so extremely helpful when we needed our plumbing fixed last year. I plan to call them again for some other repairs my home needs. What I loved about them most was that they were very good at communicating and explaining things to me.

My family has a duplex and we had multiple issues with needing plumbing replaced after water pipes burst. As a result, we needed flooring refinished, drywall, and 2 bathrooms and kitchens made ready for rental. Dan and Cheryl are very knowledgeable, professional, timely, and organized. We have worked with them twice now and have had no problems. They have a great work ethic and communication is very clear and honest. We would absolutely use them again in the future

We have been working with Cheryl, Dan and their team for over a year and I can't say enough kind words about them! They are our go to for any issues we have with our commercial properties.

I called Master Handyman and scheduled an appointment to repair the plumbing in my bathroom. The woman in the office was very kind, and I really appreciated how quickly they were able to get me scheduled. The work was excellent, and the handyman was friendly and professional. I would definitely recommend them, it honestly felt more like friends helping me out than strangers.