Home Services reviews in Columbus, Ohio

I will be using Maid for homes again. The person I got was extremely nice and she did everything that I asked her to do. She was fast as well. She got all the tasks that I had for her she got them done in a timely manner and even helped me to take out the trash.

They where on time with very big smiles on their faces. They did an excellent job of getting rid of all the cat hair I was concerned about. They got right to cleaning and we're finished before I knew it. Would highly recommend them and will use them again.

The crew was Courteous & Professional and the manager addressed a small issue we had immediately. Happy to recommend!

We tried other companies before but with Maid for Homes we have had multiple different cleaning teams and and each time they are wonderful people who care about and respect our home, all while doing a great job and taking on any requests for extra detail somewhere that needs it etc.

Kayla was an exceptional cleaner. She was diligent, thorough, thoughtful, and extremely careful about meeting my particular needs. If you hire Maid for Homes for any work, be sure to ask for Kayla!

TL;DR – If you value your time, communication, and thoughtfulness, DO NOT use Maid For Homes.

Maid For Homes is unprofessional and incompetent.
I scheduled a partial cleaning for a guest bedroom, living room/kitchen, and powder room for Wednesday, January 25th from 8AM to 9AM. It was suggested by the company that I book for a 3-hour cleaning. I keep my house relatively tidy, so the work was minimal. I explained that 3 hours was excessive for how small the job was (clean toilet, mop living room/kitchen floors, wipe oven, wipe table/counters), but I was assured that whatever time wasn’t used, the price could be adjusted and I would be credited. This was reasonable, so after putting my credit card on file, I awaited the service the following day. 8AM to 9AM came and went without any form of contact or notification from the cleaners nor the company. After extending a grace period of 15 minutes, I took the initiative to contact Maid For Homes via phone. I explained to them that no one had arrived as scheduled and that no one notified me of any delays, cancellations, or emergencies. Maid For Homes claimed that their employee hadn’t notified them of being absent from the job that day and assured me that they would get to the bottom of why they hadn’t heard from their employee. While this course of action may satisfy the inquires Maid For Homes had related to their employees being compliant with the conduct expected within their organization, it does not address the matter that the organization has no system in place to function as a liaison between their employees and their customers to communicate time sensitive information. Maid For Homes offered a rescheduling (at full price) for the following day, Thursday, January 26th (with no reassurance that a similar situation wouldn’t occur). The following day, the cleaners arrived on time and completed the work within 90 minutes. The quality of their work was on par with a partial cleaning and satisfactory. I contacted Maid For Homes to notify them of the timeline to adjust the price as previously discussed. Brushing past my request, the customer service representative began to recite a survey on the quality of the service from that day. After answering their questions and regaining their focus on my questions, they told me that they do not credit the difference in time and that regardless of what is scheduled the entire time is paid in full. Additionally, regardless of a partial-cleaning or a deep-cleaning, Maid For Homes does not book for less than 2.5 hours. In essence, after explaining my needs and the light workload, I was upsold to 3 hours of work despite only needing 1.5 hours. They asked who I spoke to the first time, but seeing as I had called multiple times to address their absence, I had spoken to multiple people. They said they would pull up my file and get back to me. Today is Monday, January 30, and I still hadn’t received a phone call back from them. Again, I took the initiative to call them to ask them the status on crediting me to reflect the work that was done. Again, I was force fed a survey on the quality of the service from that day. Again, I redirected their attention to my questions. I was told that their manager isn’t connected to their main location and that they would have to reach out to them to see what they could do. Again, I waited for correspondence. Finally, a customer service representative contacted me saying, “we’re sorry for [the inconvenience] and we recognize your time is valuable, especially for our customers who work full-time jobs. We can credit you $20”. The total cost of the “service” was $225.00.

We’re all human; mistakes are inherent, but the key to great customer service is thoughtfulness and accountability. The two major issues were absence of service and an inaccurate representation of company policy that evolved into further lapses in communication and an abysmal offering toward customer retention.

My daughter treated me with one year of 1xmonth cleaning. This service is great! And the providers have been super. It’s easy that the service handles all of the scheduling , etc. Highly recommend

I ordered a cleaning, they confirmed and when they showed up they claimed they needed a Deep cleaning since my place was cluttered. I had already added the Organization option for that reason but said fine and paid another $100. Then the person that was hired said they didn't have time to clean it and I would need to cancel. When I canceled they said I would be forced to pay a cancellation fee on the new and charged me 25% of the higher number. So I ended up paying them $100 and got nothing out of it.

Wish I had never scheduled something.

Ashley showed up promptly on time and did an incredible job with our move-out clean. The baseboards were covered in animal fur and seeing as we moved while we had Covid, we left more of a mess than we'd like to admit. The place was spic and span and smelled nice and fresh. We may actually get our deposit back!

1st appt with Angela who was courteous, double checked the services I wanted & cleaned my home in a manner that allowed me to move from one place to another without disturbing her work. Angela is experienced, came equipped & worked efficiently. I am unable to clean due to a surgery & I am very pleased that my house is presentable for guests as we work to be ready for the holidays. I liked the scent of her products & she walked through the rooms with me to make sure I was satisfied. I recommend this company & also Angela.

2nd cleaning appt went as well as the 1st.
Angela initiated cleaning a set of windows due to dog noses. Happy with her services.

My point system is supposed to say 5 !!
Not 4.9.

Angela has provided excellent & efficient cleaning services while I have recuperated from a surgery. I like her routine when she comes to clean. She is very pleasant to chat with & I stay out of her way so she will have the freedom to accomplish her work. Her services have been a very big treat to me !!

I used this service for the first time and am extremely pleased! I was able to book an appointment with ease. I have a 2bd/2bath apartment that is >1000 sq ft and the whole deep cleaning took about 3 hours (my kitchen and bathrooms needed a lot of work haha). We did an initial walk through so that I could show her specific areas that needed more attention, and she went above and beyond my expectations! I left while she was cleaning to run errands, and she texted me when she was almost done cleaning so I could head over and do a final walk through to make sure I was satisfied. I have 2 cats and they stayed in the apartment while she cleaned, and there seemed to be no issues at all! I would definitely use this service again in the future.

Had the deep clean done on our three bed, three bath house; and the cleaners were very kind, hardworking, and efficient. They were also open to accepting feedback when needed. Will definitely be recommending to people we know!

We used Maid for Homes to do the move out clean on an apartment that had been lived in for a few years. Our cleaner arrived at our scheduled time, on the dot, was very friendly, and did a fantastic job. I would highly recommend their services.

I️ had A FANTASTIC experience- Sheryl was on time, quickly assessed what I️ wanted done and even spent time organizing and hanging clothes after washing. The house smells great, very professional service and I️ loved that she had no judgement and said she just likes to “clean things the way she would want them to be cleaned”! Great company. I️ recommend the deep clean once a year and then a regular follow up as needed. I️ also love that they question you before they arrive as to what rooms/services you want them to provide.

They were awesome!! We live in a college house that has been very worn in. They got the bathrooms sparkling when I didn’t think possible. They were so kind and asked what we wanted them to focus on. Definitely worth the money!!

Angela did a wonderful job. She was very professional, kind, and did such a great job cleaning and being accommodating with the animals. She called before and was on time. We appreciate the Maids for Homes service getting us in so quickly. After the service was complete they checked in for feedback. We will definitely be coming back for all future services.

The cleaner was on time, efficient, polite, and effective. My wife and I are very pleased with the results. Isaiah was attentive to the couple of extra directions I had, and got straight to work. We were very pleased to find a service which offered the use of natural cleaning products. We will definitely consider Maid for Homes again the next time we want a deep cleaning.

Maid for Homes has done a great job on deep cleans and standard cleans for our family in the last year and a half. Though we're not currently doing recurring cleans, we count on them to help us deep clean a few times a year before holidays, summer break, and back to school season. They are easy to communicate with and reliable in services completed. It's nice to come home and have the surfaces, floors, and restrooms all clean at once for a change! When we do it our selves, it takes several weeks to complete all tasks with the kiddos and our work schedules. By the time we're done we are starting back over! Thanks to Maid for Homes for making it easy for us throughout the year.

Charlie was great! She was so detailed and has really great equipment for pet hair! My place looks spotless.

Our cleaner, Kayla, did a fantastic job. She was professional, extremely efficient, and the house has never looked better! We had plumbing issues which resulted in a pile up of laundry, she knocked out so many loads which will help us get caught up!

I could not recommend this service and Kayla more!

Recently I stopped service with maid for homes. My cleaner was outstanding and always did a good job. However due to cost and costumer service I had to cancel my service. One costumer service issue was my normal cleaner was not available for cleaning. I was never notified about maid for homes sending another cleaner without my consent. Only way I found out is when I called in. If you have a cleaner you like why would you send someone else without notifying them to see if they wanted someone else. The employees who answer the phones could do a better job of listening to the costumer request.