Reviews of local pros in Elyria, Ohio

Great selection and super nice service... especially Travis!

An obscure part I couldn’t seem to find anywhere else -twice! Of course, I’d recommend Ohio Electric Supply

Priced right and fast shipping

Great people, very knowledgeable on they products. Fair price..

Friendly service, didn't have the fuses we needed but to be fair no one else did either. Special order item.

Travis is great. Excellent customer service. Went above and beyond to fill our supply order.

I ordered a Heavy Duty Square D Disconnect switch from Ohio Electric Supply, for use in a modest sized solar PV electric system located in California. Their online product description was accurate and the order was shipped and delivered within about a week. I would like to continue to do business with them, but would prefer if they carried more Solar PV related equipment and components.

Excellent customer service!
Items arrived quickly and in great condition!

Great supply, at competitive prices , the new place for shopping, will buy again!

Best price on fuses for our UV reactor. Received them in a timely manner and were up and running minutes after delivery.

BUYER BEWARE!!! What I received was not what I ordered from the website. The first picture shown was a one female receptacle extension cord that I ordered with the description showing the same, but I received a three receptacle cord that will not serve the purpose for what I needed. When I called the number on the website it went to the warehouse and I talked to someone there who said to call a different number and that they would answer the phone as Jim’s electric and that I should ask for Brittany. That was my first red flag. I talked to Brittany who said that the three receptacle was what I ordered. Clearly in the picture you can see that is not the case. I have pictures and descriptions of what I ordered and I e-mailed that to them. They denied that it was wrong. She proceeded to tell me I would have to cover the shipping cost to send it back in order to get a refund. I asked for a shipping label to be emailed to me to cover the cost to send this back and be refunded the $106.31 to my card. They refused.
During this time the website was changed to show a completely different cord (see 2nd picture) after I called (I have screenshots of both before and after). This seems very sketchy and seems to suggest that someone is trying to cover up the company’s mistake.
What a company does to correct a mistake speaks volumes than when things go right. They did not care and did not meet that standard. Now I’m stuck with a cord that I can’t use. ~Jimmy - Cedar Grove, IN

Follow-up:
I spoke to you on the phone and explained in the e-mail I sent that the product description clearly says single grounded plug as well as the description below the picture that I included in my review. This is a mistake on your business’s part and as such should be your responsibility to rectify without the cost of shipping falling on the customer which is substantial. The pictures also show clear evidence of the before and after and how the picture and description on the website changed. You refused to acknowledge your mistake. I offered the option for you to make it right and warned that whether you pay for shipping or refuse to would lead to what kind of review I would be forced to leave. I feel it only reasonable that I should warn others what kind of service they should expect when things go wrong with an order. You should spend less effort trying to paint a false narrative and acting like you didn’t make a mistake and more on doing the right thing!

A+++Great customer service! Very polite receptionist took my call and scheduled a technician to arrive within an hour. The technician Stephen was also very polite and was very considerate in not tracking dirt in or dripping any water anywhere in our house. He thoroughly explained each possible scenario of service that might be needed to unclog our toilet, and we had full knowledge of what the charge for each would be before any work was started. He answered all of my questions and offered helpful suggestions for reducing the chance of clogs in the future. The Senior Discount that we received was quite substantial and very much appreciated! Would highly recommend Roto-Rooter and technician Stephen!

Stephen was great. Polite, communicative, explained things well, and left my house as clean as possible given the situation. He was an absolute pleasure to have in our home, and, frankly, someone I'd get a beer with. The limited interactions on the phone were also great. Quick responses, no hold time, and an effort to contact the driver directly when I called to see about a possible ETA (which I knew may not be possible, but they made it happen). I have 0 reason to ever call anyone else. Stephen is the man, and he should be watched for leadership positions every time they come available, regardless of the position. 10/10 experience with RR.

Edit: A gentleman named Matt, I think, came out to assist with the cabling and he was tremendous as well. Class acts, both of these guys.

Incredibly friendly, very respectful of our space and most importantly, effective at draining our kitchen sink. Would highly recommend Chris & Carlo.

Chris was very professional and knowledgeable. Informed me of all my options and did a great job

Stephen from Roto-Rooter was punctual, knowledgeable, and did a fantastic job replacing our toilet closet flange. His attention to detail and thoroughness were impressive, and he took the time to explain the issue and the solution clearly. He was friendly and courteous, making a stressful situation much more manageable. I'm so glad I chose Roto-Rooter for my plumbing needs - their customer service is top-notch, and Stephen is a great representative of the company. Highly recommend!

Stephen came out. Did a full inspection on the bathroom to find out where the leak is. He did an awesome job very thorough with his work greatly recommend him

Very disrespectful customer service. Called to get a quote and was hung up on by their operator. When I explained I would be calling multiple companies mid sentence.

Had a major plumbing issue and Roto-rooter was able to resolve the issue. Stephen was able to come out and diagnose the issue right away.

Thank you for the help!!!!

Christopher was very friendly and efficient. He solved the outside drain clog quickly even though it was a cold and windy day.

Stephan came in and did an amazing job. He went out of his way to help out and offer suggestions. Just an all around great job.