Reviews of local pros in Galena, Ohio

We were very satisfied with the professionalism demonstrated during the entire process of replacing our AC unit. Price was very fair..We had contacted 2 other companies and they saved us over S 1,500 dollars..They also arrived on time and completed the job in the time frame promised...

Wise Cooling and Heating technician Stevens Bartlett has serviced our system and is a great technician. He is professional, knowledgeable, pleasant, great to work with and always on time for appointments. I recommend Wise and Stevens highly.

My family has been with Wise Heating & Cooling since 2006 and would never use anyone else. Chris and his staff are amazing and truly care about the clients as if they were family. Very trustworthy and inexpensive.

Have used them multiple times most recently they installed a new furnace system in my rental property. Very helpful with any questions I've had and more than willing to work with you to achieve the desired result. Would definitely recommend their service.

I had an evening AC outage. Phil arrived within the hour and fixed the situation. Company was so impressive I signed up for the maintenance program. Both Phil and Susan were friendly and professional. I've used many heating and cooling services and this one is right at the top.

They responded quickly to my email request. Service worker communicated ahead of schedule to let me know when he would be at my home. He was very thorough with his explanation of what the problem was for my AC unit. I Felt like I got my money’s worth from this company. Thank you for fixing my AC.

I have 2 systems purchased and installed by WISE. The install was a 3 out of 5 stars because of some glitches that needed fixed later. Also, the installers scratched a doorway opening that is still a eyesore to look at, with no offer to repair.

The price for my two units wasn’t cheap, but do think it was fair. I did not want another cheap HVAC system, like the one I replaced. The high efficiency Trane that was installed has saved me money already. Price is a 4 out of 5.

As for “after the purchase” treatment? 5 out of 5! This is the metric, to me, that really counts. Stuff goes wrong all the time when dealing with unique installs. i understand that. But the importance of sticking by your work and your product, is something that I want to tell people about. Yes the install had issues that caused more issues. But WISE stood by it, even 3+ years after the install.

Lastly, the service and technicians are a 5 out of 5. What anyone wants is a honest and well qualified service person to take care of you after the sale when you have issues. I’ve had several different fellows in to service my 2 units, and I’m extremely impressed with their efficiency, level of skill and honesty - be sure to ask for Steve for your service work.

If I had to do it all over again, I would still purchase my HVAC from WISE.

Wise Heating and Cooling did a great job installing a new furnace and central air conditioning. We had never had central air and our furnace was over 50 years old. We are really enjoying central air!

Adam was fantastic understanding my needs and helped find the right solution. The installation team operated efficiently and did a great job. They were extremely friendly and easy to work with. WILL recommend to friends.

Several years ago we need to have a new heating oil furnace installed. Wise come out and installed the furnace.

This year the furnace started making noise and so I called to see about having someone come out.

They no longer support the furnace they sold me. The person I spoke to was courteous and tried to find someone to help me, but bottom line they don't support it any longer.

Wise Heating and Cooling have been managing my furnace, AC, and heat pump for approximately 5 years.
Their services have been wonderful - they are prompt, professional, courteous, skilled, and down-to-earth.
I would highly recommend them to anyone needing their services.
Maria S Calderone DVM

The employees at Wise Heating and Cooling are prompt and very personable. I was given a detailed explanation of what work would be done and was very pleased with the outcome! I have used Wise for a couple of years and and plan to use them in the years to come.

Bought a Trane furnace from Wise H&C about 5 years ago. The igniter has been going bad just about every year. When the igniter goes bad, there is no heat. Turns out Trane admits that the furnace motherboard needs to be replaced to fix the problem of the igniter failing so often. Wise charged me $234 to change the igniter AGAIN and then charged me $150 to replace the motherboard. All labor. $384 to fix a defective product. The technician was great but it is wrong to charge customers money to fix defective products. UPDATE: After a discussion with Wise, they refunded me the money that they charged me for labor.

05/06/20 UPDATE: Trane thermostat kicked out another error code (it does this every year) so I called Wise since they sold me the unit and have been servicing it. The lady said there is a note on my account to not service the address any longer due to an unpaid invoice? So after they agreed to make the aforementioned issue right a year ago and not charge me the labor to fix an ignitor that goes bad every year, they then blacklisted my account from being serviced. This is appalling. Wise does not stand by the products they install. When they fail and you expect them to do the right thing, they treat you as a non-paying customer. Do not do business with this company. When the equipment that they sell you breaks every year and you hold them accountable to fixing it, they blacklist you. What kind of business operates this way? Wise does.

Wise provided a same day service call when temps were -7 outside and snowy. Technician was on time, wore shoe covers, and was able to troubleshoot and solve our problem in under an hour. Great service!

They installed complete a/c system. less than a couple weeks after installation a/c drip tray was not draining the water. kitchen ceiling came down from water build up. they came in time to watch this happen they took care of it that time and Adam assured me this would not happen again. Well it did happen again because they did not install a device that would shut off a/c if water builds up in tray. they just came out installed the device that they should have installed to start with. they said it was my fault for not having them coming out every year and inspecting it.I will never spend another penny with these people as they have not told me the truth. why would I spend money with people like this?

Called Monday at 7:45 am (4/2/19) as we had no heat. It was cold and they sent Steve over right away. He had come last summer when grass clippings had clogged our air conditioning unit outside (it was still under warranty so there was no charge). He went to work and found the problem and fixed it and gave us a head's up that another heating element would be the next to go (probably lasting till next fall). Since he had the part in his truck, we went ahead and had that part replaced as well. He was in and out in 30 minutes or less. Steve was prompt, friendly, knowledgeable, and courteous and made a nice appearance. We highly recommend Wise Heating & Cooling, and Steve, for heating and cooling services.

Our AC unit went out and needed replaced. Wise Heating and Cooling came to our house and assessed our needs and prepared a quote. They installed the new unit when they said they would and were professional through out the process. I will use them in the future and would recommend them to our friends.

We’ve been dealing with Wise Heating & Cooling for 18 years & have been very pleased with their products & services. They come here when they say & are efficient & conscientious. We’re on their year-long maintenance program & never have to worry about our heat or air-conditioning. My husband & I highly recommend them!! Mary Bell

We had our HVAC system replaced 3 years ago and we went with Wise Cooling and Heating because of the price, friendliness of the staff and their commitment to customer service. We have not been disappointed and they are quick to respond to inquiries and very detail oriented in their work. I would highly recommend them for a needed repair or to provide you with a new HVAC if necessary. From the receptionist to each tech, they are courteous and will get the job done.

Wise was extremely professional in all aspects of the job. They provided a fair quote and promptly performed the installation on the agreed upon date. They answered all questions and returned the following day when the blower needed a minor adjustment. We could not be happier with their work.

We just had a new furnace and air conditioner installed at our house. From the initial meeting with Adam, we thought that we were in good hands. Alex and Phil, our installation crew, did a wonderful job in every aspect of the installation. I highly recommend them for any of your heating and cooling needs. We will continue to use them in the future.