Home Services reviews in Hilliard, Ohio

Yes the pictures of the damaged yard with a truck in the driveway are indeed pictures of my and my neighbors yard.
No I did not post them nor make the negative comments.
No,, I have No idea who did..
These are the facts..
1. My lawn is one of the most beautiful lawns in the neighborhood.
2. One call has maintained this lawn for 12 years.
3. Over that 12 year period. I have been very pleased with one calls lawn service
4. Many neighbors have commented the cause as insects, vandalism, to faulty application.
5. I had no idea what happened. I am not a lawn care professional. One Call are the professionals.
6. One Call advised it was definitely vandalism.
7. I have since spent 500 dollars on cameras to monitor the perimeter of my home.
8. I didn't cancel service with One Call.
9. do look forward to 12 more years of excellent service by One Call lawn service

This is a terrible company!!! After they got through with my yard I had weeds, huge mushrooms, burnt grass from the chemicals and fungus. The owner Scott Jones constantly lied and denied any wrong doing even after he came out to put a chemical down to green up the lawn after his person chemically burnt it. He said it needed to dry up because of so much rain we had been getting so that the fungus could go away and then just a few days later stated the reason I had the fungus all through my yard is because it needed to be watered. Whenever I complained about an issue and believe me there were several, he would constantly say that was not something his company treated. I was suppose to get a grub treatment with the 7 applications which I never received. I told him I wanted a full refund since I had prepaid but instead he only returned the remaining amount left from my prepayment and NEVER offered me any compensation for the terrible way he and his company left my lawn!

I live in Hilliard and had 4 applications. The employees would spend a max of 2 minutes at my house and only spray a small portion of the front yard and leave. I know this because I set up cameras. TruGreen in this area is a waste of your money and they will not refund for services but will offer to "re - evaluate the lawn". My lawn looks the same if not worse simply because they aren't doing their job. I wasted almost $400.00 for them to do literally nothing. Don't waste your money and find a different company.

Low the music please around the neighborhood

Daryl is the best tech he always takes pride in his job and always has a smile.

This rating is for my experience on the phone with this company as I did not proceed with services because of this. My lawn is a mess I bought my home late in August last year and I decided to seek professional help this spring to see what can be done. I called TruGreen as they are as I understand the old chem lawn that existed when I was young and had always done my family’s lawns. I’m grown up and have my first yard so naturally I go back to the company that served us well in the past. I fill out an online survey and revive a call 60 seconds later. I described my problems and the man on phone described a plan to solve my problems it was of course all sold in high commitment package deals and he basically wanted to sell me a package period. I explained I like the plan but before I agree to service I need to call a few places first to just see what’s out there but that I would most likely go with this company. He replied that I will find cheaper but that they are the best company period and I will get what I pay for, fair enough I requested he call me back later In the evening. I receive a call later and it’s a new representative and it was all down hill from there. I spoke with the new representative and described what the other man had told me and he was immediately confused and was not sure I could even have some service performed such as lawn aeration at this time. He quickly tried to figure out what the other representative was trying to sell me and quickly realized he was selling a more expensive plan and all of sudden that service was now available. We talked about pest control as well and he started quoting me for those service as well and my quote for these services quickly got out of hand and at one point he had me quoted for over 1200$ in services. At this point I was annoyed as I previously understood an expert would come out and survey my problems and would come up with a detailed plan from there. It was now apparent that he was not concerned with anything but signing me up for a package and getting my credit card. When the subject of payment came up there were two options presented pay all at once for a substantial discount or do the easy pay monthly reoccurring charge. First of all you most be crazy to think I’m going to pay for the years service for a package that I’m not even sure or you for that matter think I need. I explained that I’m not comfortable with a monthly reoccurring charge either as I know how hard these are to stop if your not happy or do not want the services any more. I explained with most house services I pay for the service when rendered and it’s usually a bill that I pay afterward and repeat visits will occur if I’m happy with the service. He reluctantly explained that this is also an option but all of the good discounts they had did not allow this method of transaction. I explained that I feel a discount that is given only when your locked in with a prepared package or a monthly reoccurring fee is not really a discount if you don’t end up needing all of the service being sold in it and it’s really not a discount at all. I would not have a problem with this kind of discount if this company offered this after they came over to do the assessment of my lawn and applied the first treatment, but this company was ready to sell me anything and it did not seem to care if I actually needed it. By trying to sell me a plan payed in full without seeing my lawn is a joke and it’s outrageous to seek a long term agreement with anybody without seeing how good of job they do. I was very disappointed in how this company wished to do business with me and they could be the best lawn company. The fact of the matter for me is that I don’t business with people who are just trying to get me signed up and don’t really care to take the time to assess what is needed before trying to sell me something. Your services should be worth what there worth and long term agreements with clients are earned through establishment of good services and should never be offered on first contact.

Love Tru Green they do a great job with my yearly plan, lawn, shrubs and any concern I might have. Appreciate being notified by txt when they will be out and the txt on day of service that they are on their way. Very reasonable cost wise. One less thing I have to do as i get older. Great team

Ernest was very professional and explained each thing that occurred. Ernest even gave advice as to what I should do to get grass to grow in the bare spots.

Excellent staff! Professionalism is top notch and my lawn is close to looking like PGA Tour at Augusta!

Shawn did a very thorough spraying of my back yard. 5 stars. I Wish the 1st guy had been this thorough. I am requesting Shawn for my future shrub and tree specialist. Please do not send the 2st guy back as I not trust him . Shawn makes Tru Green look professional.

I’ve used TruGreen in the past and I’ve always thought that they were adequate, though not great. This year, they over fertilized my lawn in the middle of over a month without rain and most of it died. It’s now a patchy mess full of weeds that they’ve serviced, but done nothing effective for. My neighbors don’t use any lawn service and they’re laughing at me because it’s so bad. I tried calling and was promised a call back from our service guy, which has never happened. I won’t be making the mistake of using a non local company again, because they just don’t care.

They are a scam. I paid in full for fertilizer and weed control for the season and the first service went well. The second service I was skeptical if any product was even applied so for the third service I made sure my security cameras were on while I was away at work. The tech showed up placed the flag in the yard and hung the door hanger on my front door and left. A few minutes later i was notified that the service was complete. After looking at the camera footage he never even stepped into my yard. I called to cancel my service and get my money back. BUYER BEWARE. Terrible company. I am also not the first one this has happened to. Read the reviews.

I am so.grateful.that you worked with me by phone to sort out the services I need. Meeting with Genevieve this morning was very reassuring. She listened and I feel confident in her work. thank you all Steph and Lars too.

TruGreen has wonderful service and appear on property when they said they will (weather permitting). They are thorough and care a great deal about the job they do for me. I've have used them for a number of years and I'll be using them again next year.

Doesn't complete entire yard applications when they come to your home. They think because customers aren't home they can slack off and do bare minimum work. They are completely done with my yard in 5 mins of service. Which I find impossible. I cancelled and I will never return. .

Trugreen has been treating our lawn for 27 years. They've always left a receipt saying what they've done. Not once this year. Our yard is full of weeds. I'm so done! Do not try to contact them because you'll be on the phone forever and then they'll hang up on you. Last year they billed me for a double application with no notice. They're charging us $75 an application.

Jeffrey did an outstanding job covering all areas of my lawn. He also explained to me exactly what to expect.
I have one more application of fertilizer and weed control this year and I would like to have Jeffrey do it please. He noticed a number of weeds and stated that now is the time to do it.

Came and knocked on my door and letting me know. My service was getting done and then let me know when he was done. I watched him do a very good job.

The PDF of the summary shows more square feet than in previous years by a large amount. Fertilizer and pre-emergent weed granules were applied to the lawn. When checking yesterday on the service, the representative said that grub control would be applied today.

Wow! Nevaeha did a fantastic job with my tree & shrub service today. She was very professional, friendly, and courteous. She was very thorough in treating my trees/shrubs and she definitely made sure it was done properly. I really appreciate that attention to detail. She is a great tech who I know cares for the customer, but also makes sure TruGreen is seen as positive in the customer's eyes.

Overall, the past couple of years have been a challenge for many businesses (including TruGreen) to attract and retain good techs. I've seen several come and go for both my lawn & tree/shrub treatments. Definitely not the consistent returning faces each time like it was several years ago. But again understand the challenges with staffing, and very appreciative when seeing someone like Nevaeha. Techs like this definitely help with my decision to continue using TruGreen services. Nevaeha is a keeper!

I've had mixed experiences with TruGreen staff and treatments over several years of service and it's great when an excellent tech performs my services properly. My primary concerns with TruGreen are with staffing as some just don't do their job appropriately. Due to difficulty attracting and retaining staff (all companies experiencing) it has been especially difficult to have consistent staff who know my property well and perform appropriate treatments. It's hard finding good responsible workers these days, so when you have someone such as Nevaeha on your team, she deserves a big pat on the back!

Also, the TruGreen scheduling system has been a challenge to deal with from both a customer and employee standpoint. I've seen some improvements this year, but still hoping for more. The biggest problem is with a planned schedule often disappearing or sliding back multiple weeks with no notice. Also, there is an excellent capability of day of treatment schedule notification/tracking, but for some reason this can be very erratic and not very helpful at times. The latter may be a training improvement for techs using the system.

Overall I've been pleased with TruGreen's results. I just wish I could consistently count on quality staff and treatments with a little less follow-up on my part (not only with the actual treatments, but also making sure the scheduling works as it should). I can trust certain techs, but not all. I've given a high rating today as the results have been good and I want to show appreciation for Nevaeha's fantastic efforts today. But overall, I'd like to see more consistency with the staff assigned to my account (not someone different each time) so they are aware of any problems with my lawn/trees and can better treat appropriately. [Would be great to have Nevaeha again!] And of course, fix the scheduling system - when planned treatment schedules disappear and become several weeks past due when they should have been performed (requiring a call from me), that is of minimum benefit to my lawn/trees.

Always friendly and eager to answer any questions we have! Our lawn is looking great! Started using them last year and noticing a big difference already!!!