Home Services reviews in Hilliard, Ohio

I just wanted to inform you gate was left open and dogs got out. Lucky hubby was just getting home and saw them.
Wrong gate was used as well. Please have them to use smaller gate on the left facing house. .
Double gate is not holding ip too well. Thank you.

They need to educate their employees. Fried my lawn, killed new landscaping, aerated and left a huge mess and left without cleaning.

They offered 40% off another year contract and I still said NO.

Been with this company for several years and never had an issue until this year. The lawn tech never treated my entire yard and when I would call to address my concerns about this, they said they would send someone out to reapply and they wouldn’t. I also asked for the tech Aiden to not come to my house anymore and see if they could send someone else out. They said they would but they sent him out again I called to cancel And they promised me they would do better so I gave them one more chance and they sent the same tech out. So I went with another company had them do their first application the fall application and call Trugreen to cancel for good and of course they tried to get me to stay with them and I told him I was done. My lawn has never looked so horrible. It went from a green lush lawn to full of weeds crabgrass it’s embarrassing will never ever return.

Since TruGreen doesn’t have local customer service anymore it has been difficult to reach a person. We have lawn mowed on Wed. Several time I had to call and remind TruGreen not to apply weed/ pest control on day before our mowing was done. Unfortunately even thought they assured me they would not do applications they would come on the wrong day. I would call TruGreen again and this was always a frustrating process as off course the menu had changed. The Service reps that came out were all very Good! Professional and polite. They were not made aware of my request. Apparently a miss/lack of communication between customer service.and actual service rep.

Earnest did a good job. Came to door to let me know he was here and to inquire if I had any questions. Appreciate his report of what he applied to the lawn today!!

Jeffery was thorough. He took time to explain everything he was going to do and to tell me the names of some weeds I couldn’t identify. Of course, he did an exceptional job making sure he sprayed all of my property. The results will
speak for themselves in a few weeks.
Thanks, Jeff
I appreciate all that he did

TruGreen presents a caring customer service experience. David our personal lawncare special;ist is always a delight to converse with.

Brendon has been caring for the lawn this season. He is kind, professional and he has an earnest work ethic. I am so please with my service and how the grass is growing in with a beautiful green color everything looks so healthy!! Brendon deserves ⭐️⭐️⭐️⭐️⭐️ because he is a gem!! Thank you! 5.5.25

Price doubled year 2 with no notification. Hard up sales after ever service. Hard upsel during cancellation request. Ignored my request for no upsales/solicitations repeatedly. Then calls me again today, to try and resale me on an over priced service.

Hard pass because of customer service alone.

Disclaimer: This may all be corporate driven activity but it reflects on all local Tru green locations.

Edwin U, the service technician came by today and did a special application to my lawn. We did a walk around, and he answered my questions and concerns. He assured me that he would be taking care of my yard. It's good when I can talk to the technician. It's not always possible, but it makes it more personal. By the way, my yard looks great! Thanks

Trugreen has done a terrific job in maintaining the appearance of my lawn these past several years.

Truegreen does a good job looking allowing after your lawn. They gave my yard nutrients when they needed them.

Earnest arrived on time and before he started applying the lawn service treatment he addressed a few questions that I had for him. He was courteous, professional, and did a very thorough job.

We're disappointed in TruGreen Lawn Care service this year. We've been customers for about 10 years and have had the occasional issue from time to time. It's always been resolved, but it takes extra effort for us to get it resolved. This year has been different. We've had about 4 of our services done at our neighbors house down the street! Our street address is clearly marked in 3 places. On our mailbox, the curb, and above our front door. Additionally, the riding aeration machine used in our backyard needs to smaller due to our gates so a handheld machine is used for that area. TruGreen has known this for years and one would think it's noted on our account. Nope, they came to aerate the front and then left. So we inconvenienced ourselves again to call TruGreen to explain and reschedule the backyard. The wait time on these companies can be quite lengthy, increasing frustration for a job paid for but not done properly. We were told that the rep would come back for the back yard with the handheld aeration machine. Today they sure did, but they went to the wrong house. We got an email notification that the service was complete. We were working from home so, no, no service at our residence. Once again we called TruGreen. This is getting old. Seems like their attention to detail isn't what it used to be. Maybe time to find a smaller business that pays more attention to their customer. I certainly wouldn't recommend them anymore based on my experience.

Adrian M is the man. Very approachable and talked me through everything he was going to take care of. Was in and out quickly and left my lawn in great shape. Give this guy a raise - he deserves it! Will be continuing my service thanks to him.

TruGreen consistently has great customer service and reasonable pricing. The technician who came out today Brendan went beyond just spraying my lawn for weeds. I have a couple of cracks in my driveway and have been struggling to control weeds growing in the cracks. While spraying the lawn with an herbicide he also went ahead and treated the cracks in the driveway. This level of customer service is very appreciated. This is my first year as a TruGreen customer but if this level of service continues they will have me as a customer for many more years

I spoke with Paul shortly after his arrival to go over the specific areas to treat as well as my concern about how long before I can let my pet out on the back lawn. Paul was very pleasant and informative. He listened to my questions and concerns and did not hesitate to assure me that the applied application will be effective and that my pet can safely walk on treated surfaces after a couple of hours.

Finally getting a good service tech out. My guy now (same as last week) is completing the task thoroughly. Even today when it’s humid as xxxx. He was ensuring to cover the areas for my treatment. Please keep sending him if possible.

By far the worst company I have ever had the unfortunate opportunity to interact with. Have had service with them for years to only see my yard slowly decline into a weed infested landscape. Don't bother leaving messages or notes because they NEVER read them. Zero communication between the office and technicians. Different "field specialists" (actually laughing at the use of specialists) nearly every time. Had manager come out multiple times, even to apply product himself to just see weeds continue to grow. Either their products don't work at all or they have watered it down to nothing. Stay away if you value your money or lawn.

Bobby Burt, the sales guy, will hit you with every sales gimmick in the book — “This is the lowest deal ever,” “I’ve been here forever,” and my personal favorite, “If you have any issues, call me directly — I’ll make it right.” Well, I’m here to tell you: once Bobby closes the deal, he disappears. Calls go unanswered, texts ignored.

He gave a very detailed explanation of what to expect during our first service visit — none of which actually happened. The technician arrived and, believe it or not, tried to leave without doing anything. Luckily, I was watching and walked outside, which seemed to guilt him into staying. I expected a walkthrough or at least a quick intro (again, first visit), but he just laughed and said, “I don’t know why they told you that,” and informed me he’d be there for less than two minutes to “throw something down” and then I’d get an email with the details later.

It was about to storm, and I asked if spraying would even be effective. He shrugged and said, “If I do it fast enough, it should be fine.” What followed was a rushed, erratic spray job that barely covered the yard. It’s now been over a week, and you can clearly see where he sprayed — and more importantly, where he didn’t.

I tried reaching back out to Bobby about all this, but of course — radio silence. I’ve had to go through the main customer service line, which is fine, but don’t promise personalized service and then ghost your customers when there’s an issue.

All in all, this has been a waste of time and money for very mediocre results. Save yourself the hassle, the aggressive sales pitch, and the disappointment — drive to Menards, buy your own spray, and do it yourself.

Our tech was very knowledgeable. He made sure to educate me on several aspects of our lawn’s needs. He made sure to apply the proper nutrients in addition to weed control. The lawn looks better than it has the past years.